WORKPLACE READINESS SKILLS
STUDY SET EXAM QUESTIONS WITH
CORRECT ANSWERS
A company has given each of its employees a 3% annual raise. Heather receives a
salary of $27,450. What is her annual raise? - Answer-$823.50
Jamal works as a technician in a manufacturing facility. His job involves working with
sheet metal. Due to a budget cost, his company does not supply the personal protective
equipment (PPE) needed to do his job. Jamal should - Answer-Refuse to work without
the PPE and speak to his supervisor.
Which of the following is an example of a mission statement? - Answer-Big Brother/Big
Sister strives to make a positive difference in the lives of children and youth.
Why is it beneficial for employers to resolve conflicts between employees? - Answer-
Better employee relations increase productivity and teamwork.
Noah is employed at an international company and needs to conduct a meeting with the
managers in other countries. The most cost-effective solution would be to - Answer-
Conduct a web-based meeting for all managers.
In a spreadsheet program, to re-order the "Quantity" column data from the largest
quantity o smallest in a spreadsheet table, you should use the _____ function. -
Answer-sort
An elderly woman with a cane is shopping at a busy grocery store and requests a
motorized cart. Morgan explains to her that there are none available. Ten minutes later,
as the elderly woman struggles to shop, a motorized cart becomes available. What
should Morgan do in this situation? - Answer-Locate the elderly woman and bring her
the motorized cart.
Jen is designing a brochure for her bicycle business. Which of the following is the BEST
way to present her information? - Answer-Use a balanced combination of words and
graphics.
Tom is an employee at a retail store. A customer walked in one morning; Tom walks up
to the customer and greets them. What does that represent? - Answer-Self-
representation.
The purpose of Affirmative Action related to hiring is to increase - Answer-Equal
opportunity employment.
, Diego wants to advance in his job. Which is the BEST option to take to improve his
skills? - Answer-Take initiative and seek additional training.
John and Michael work at Greenfield's Nursery. They have very different personalities
an working styles but both are good employees. They have been assigned a work
project to complete together. How can they best handle the situation? - Answer-Look for
a ways to use their different strengths to determine a plan for accomplishing the project.
Which of the following BEST describes contributing to the success of any team? -
Answer-Working collaboratively with others.
Which of the following is the BEST use of spreadsheet software? - Answer-Financial
data.
While working as a restaurant cashier, your friends come in to eat dinner. You should -
Answer-Treat them as you would any other customers.
What is the first step in career planning? - Answer-Determine personal needs, wants,
and lifestyle goals.
One of the results of being overly tired on the job is that - Answer-Accidents will
increase.
Sharon has dropped and broken her cell phone and lost all her data. What should she
have done to protect her information? - Answer-Backed up her files.
When using a copier at work, it is INAPPROPRIATE to - Answer-Leave sensitive
materials unattended.
At Fallstaff's Auto and Truck Repair, work is assigned to technicians on the order it
needs to be finished. Christine knows that the next job in line is one that she does not
like to do. What should Christine do? - Answer-Finish her current task and accept the
one even if she does not like doing it.
Debbie is a cashier at a bookstore. A customer that purchased items earlier that day
returned a book she bought and remarked, "I didn't get my change." What is the BEST
approach for Debbie to resolve this situation? - Answer-Recount the cash drawer.
Alley works in a floral shop. She notices her supervisor in the back making floral
arrangements. The shop is not busy and will be closing in an hour. What should she
do? - Answer-Clean-up and perform closing duties so they can leave work on time.
When sending an email to a large group, using the "bcc" (blind carbon copy) feature
that hides other recipients is the best way to follow proper email etiquette because -
Answer-It respects the privacy of all recipients.
STUDY SET EXAM QUESTIONS WITH
CORRECT ANSWERS
A company has given each of its employees a 3% annual raise. Heather receives a
salary of $27,450. What is her annual raise? - Answer-$823.50
Jamal works as a technician in a manufacturing facility. His job involves working with
sheet metal. Due to a budget cost, his company does not supply the personal protective
equipment (PPE) needed to do his job. Jamal should - Answer-Refuse to work without
the PPE and speak to his supervisor.
Which of the following is an example of a mission statement? - Answer-Big Brother/Big
Sister strives to make a positive difference in the lives of children and youth.
Why is it beneficial for employers to resolve conflicts between employees? - Answer-
Better employee relations increase productivity and teamwork.
Noah is employed at an international company and needs to conduct a meeting with the
managers in other countries. The most cost-effective solution would be to - Answer-
Conduct a web-based meeting for all managers.
In a spreadsheet program, to re-order the "Quantity" column data from the largest
quantity o smallest in a spreadsheet table, you should use the _____ function. -
Answer-sort
An elderly woman with a cane is shopping at a busy grocery store and requests a
motorized cart. Morgan explains to her that there are none available. Ten minutes later,
as the elderly woman struggles to shop, a motorized cart becomes available. What
should Morgan do in this situation? - Answer-Locate the elderly woman and bring her
the motorized cart.
Jen is designing a brochure for her bicycle business. Which of the following is the BEST
way to present her information? - Answer-Use a balanced combination of words and
graphics.
Tom is an employee at a retail store. A customer walked in one morning; Tom walks up
to the customer and greets them. What does that represent? - Answer-Self-
representation.
The purpose of Affirmative Action related to hiring is to increase - Answer-Equal
opportunity employment.
, Diego wants to advance in his job. Which is the BEST option to take to improve his
skills? - Answer-Take initiative and seek additional training.
John and Michael work at Greenfield's Nursery. They have very different personalities
an working styles but both are good employees. They have been assigned a work
project to complete together. How can they best handle the situation? - Answer-Look for
a ways to use their different strengths to determine a plan for accomplishing the project.
Which of the following BEST describes contributing to the success of any team? -
Answer-Working collaboratively with others.
Which of the following is the BEST use of spreadsheet software? - Answer-Financial
data.
While working as a restaurant cashier, your friends come in to eat dinner. You should -
Answer-Treat them as you would any other customers.
What is the first step in career planning? - Answer-Determine personal needs, wants,
and lifestyle goals.
One of the results of being overly tired on the job is that - Answer-Accidents will
increase.
Sharon has dropped and broken her cell phone and lost all her data. What should she
have done to protect her information? - Answer-Backed up her files.
When using a copier at work, it is INAPPROPRIATE to - Answer-Leave sensitive
materials unattended.
At Fallstaff's Auto and Truck Repair, work is assigned to technicians on the order it
needs to be finished. Christine knows that the next job in line is one that she does not
like to do. What should Christine do? - Answer-Finish her current task and accept the
one even if she does not like doing it.
Debbie is a cashier at a bookstore. A customer that purchased items earlier that day
returned a book she bought and remarked, "I didn't get my change." What is the BEST
approach for Debbie to resolve this situation? - Answer-Recount the cash drawer.
Alley works in a floral shop. She notices her supervisor in the back making floral
arrangements. The shop is not busy and will be closing in an hour. What should she
do? - Answer-Clean-up and perform closing duties so they can leave work on time.
When sending an email to a large group, using the "bcc" (blind carbon copy) feature
that hides other recipients is the best way to follow proper email etiquette because -
Answer-It respects the privacy of all recipients.
