WORKPLACE READINESS SKILLS
EXAM Q&A
Positive work ethics - Answer-comes to work on time everyday, is willing to take
direction
& is motivated to complete tasks.
Integrity - Answer-abides by/follows workplace rules and policies is honest and reliable.
Teamwork - Answer-contributes to the success of the team, helps others, team-player.
Self-representation - Answer-dresses appropriately and uses language and good
manners suitable for the workplace.
Diversity awareness - Answer-works well with all customers and coworkers.
Conflict resolution - Answer-negotiates diplomatic ways to solve problems without
arguing or fighting with others, to solve interpersonal and workplace issues.
Creativity and resourcefulness - Answer-contributes new ideas and works with initiative,
is useful to others at work when needed.
Speaking and listening - Answer-follows directions and communicates effectively with
customers and fellow employees.
Reading and writing - Answer-reads and interprets (understands & uses) workplace
documents and writes clearly.
Critical thinking and problem solving - Answer-analyzes and resolves problems that
arise in completing assigned tasks in the workplace.
Health and safety - Answer-follows safety guidelines and manages personal health in
the workplace.
Organizations, systems, and climates - Answer-identifies "big picture" issues and his or
her role in fulfilling the mission of the workplace.
Lifelong learning - Answer-continually acquires new industry-related information and
improves professional skills.
Job acquisition and advancement - Answer-prepares to apply for a job and to seek
promotion.
EXAM Q&A
Positive work ethics - Answer-comes to work on time everyday, is willing to take
direction
& is motivated to complete tasks.
Integrity - Answer-abides by/follows workplace rules and policies is honest and reliable.
Teamwork - Answer-contributes to the success of the team, helps others, team-player.
Self-representation - Answer-dresses appropriately and uses language and good
manners suitable for the workplace.
Diversity awareness - Answer-works well with all customers and coworkers.
Conflict resolution - Answer-negotiates diplomatic ways to solve problems without
arguing or fighting with others, to solve interpersonal and workplace issues.
Creativity and resourcefulness - Answer-contributes new ideas and works with initiative,
is useful to others at work when needed.
Speaking and listening - Answer-follows directions and communicates effectively with
customers and fellow employees.
Reading and writing - Answer-reads and interprets (understands & uses) workplace
documents and writes clearly.
Critical thinking and problem solving - Answer-analyzes and resolves problems that
arise in completing assigned tasks in the workplace.
Health and safety - Answer-follows safety guidelines and manages personal health in
the workplace.
Organizations, systems, and climates - Answer-identifies "big picture" issues and his or
her role in fulfilling the mission of the workplace.
Lifelong learning - Answer-continually acquires new industry-related information and
improves professional skills.
Job acquisition and advancement - Answer-prepares to apply for a job and to seek
promotion.
