Dynamics of Healthcare - Communication Test Bank Solution Manual Latest Update 2024 (100% Pass)
Sender - Answers the one who initiates the message
Reciever - Answers the one who receives the message
Message - Answers whatever a speaker communicates to someone else
Most common modes of communication - Answers verbal, nonverbal, written
Reflecting - Answers Open ended question statements to repeat back what you heard from the patient
Paraphrasing - Answers Use your own words to restate what you heard
Clarification - Answers A better understanding of a message
What are some methods of active listening? - Answers Eye contact, facial expressions
When speaking to patients you should avoid... - Answers Medical language
Non language sounds - Answers Sighs, sobs, grunts, laughs
Four components of assertive responses - Answers Having empathy, describing feeling or the situation,
clarifying one's experiences, anticipating consequences
0500 - Answers 5:00 am
0100 - Answers 1:00 am
2300 - Answers 11:00 pm
S (examples/information) - Answers SUBJECTIVE - patient complaints, family history, etc
O (examples/information) - Answers OBJECTIVE - observations, vitals/blood pressure, etc
A (examples/information) - Answers ASSESSMENT - diagnosis
P (examples/information) - Answers PLAN - order EKG, come back in two weeks for check up, etc
qd - Answers daily
qid - Answers 4x a day
bid - Answers 2x a day
qhs - Answers every hour
pm - Answers as needed
OTC - Answers over the counter
Sender - Answers the one who initiates the message
Reciever - Answers the one who receives the message
Message - Answers whatever a speaker communicates to someone else
Most common modes of communication - Answers verbal, nonverbal, written
Reflecting - Answers Open ended question statements to repeat back what you heard from the patient
Paraphrasing - Answers Use your own words to restate what you heard
Clarification - Answers A better understanding of a message
What are some methods of active listening? - Answers Eye contact, facial expressions
When speaking to patients you should avoid... - Answers Medical language
Non language sounds - Answers Sighs, sobs, grunts, laughs
Four components of assertive responses - Answers Having empathy, describing feeling or the situation,
clarifying one's experiences, anticipating consequences
0500 - Answers 5:00 am
0100 - Answers 1:00 am
2300 - Answers 11:00 pm
S (examples/information) - Answers SUBJECTIVE - patient complaints, family history, etc
O (examples/information) - Answers OBJECTIVE - observations, vitals/blood pressure, etc
A (examples/information) - Answers ASSESSMENT - diagnosis
P (examples/information) - Answers PLAN - order EKG, come back in two weeks for check up, etc
qd - Answers daily
qid - Answers 4x a day
bid - Answers 2x a day
qhs - Answers every hour
pm - Answers as needed
OTC - Answers over the counter
