Amazon Academy Final Study Guide
Questions & Answers(RATED A)
When should you verify that the Process Assistant has cleared all time on tasks
issues? - ANSWERAfter Break
Before Loadout (2nd half operation), part of a pre-shift routine is to: -
ANSWERCompleting handoff with Sort manager (in face-to-face station walk)
After the completion of the Sort shift, which of the following standard work items
must be completed: - ANSWERAudit and correct Time on Task errors
Prior to the Start of Shift, managers should be monitoring head count and make
necessary DOP adjustments by uploading this if needed to ensure we have the
correct headcount on shift: - ANSWERVoluntary Extra Time (VET) or Voluntary Time
Off (VTO) on the Labor Scheduling Opportunities
Which of the following happens first during the 2nd half operation shift: -
ANSWERVerify DPO pick list and staging plan and have available to print in case of
Network Outage
You are working to upload your pre-shift plan while comparing your pre-shift to the
already created Next Day plan using the latest projected volume, staffing ratios, and
TPH. When should you have your pre-shift plan uploaded? - ANSWER30 minutes
prior to SOS
This ensures that associates are beginning work in their process immediately or as
soon as possible after they clock in for the shift. This is crucial for productivity as we
need our associates to begin working as quickly as possible. Our current Network
Goal is 2 minutes. - ANSWERFast Start
You notice that on the Sort shift the PPH goal is not being met. You are also worried
about meeting your volume goal for the shift. The following is a critical part of the
Sort shift that ensures we are on track to meet our goal and allows us to make
adjustments ahead of time when necessary: - ANSWERHourly Flow Meetings
It is 1:00 and your shift starts at 1:30, what does the Sort manager need to do 30
minutes prior to the induct start time? - ANSWERExecute Container Planning
(DCAP)
You are responsible for creating the Next Day plan. You finish completing the plan
right towards the end of the current shift. Where should you go to upload your
finalized Next Day plan? - ANSWERSiphon
You need 85 people to safely and efficiently process today's volume. You are
currently rostered 97 people and average attendance for this day is 82%. How many
associates do you need to accept VET in order to staff the shift? - ANSWER6
, Your Station has 225 DA's available per day with an SPR of 195 and an available
Flex pool of 75 with an SPR of 40. What is your total dispatch capacity? -
ANSWER46,875
You are in charge of Pick & Stage and OTR depends on you for your staging of
routes on time. How do you stay proactive to avoid OTD misses? - ANSWERLabor
planning properly based off of projected rates and volumes to ensure you have the
correct headcount
You need 73 people to safely and efficiently process today's volume. You are
currently rostered 82 people and average attendance for this day is 82%. How many
associates do you need to accept VET in order to staff the shift? - ANSWER6
Your site is expecting a total volume of 57,544 packages today. DSPs have
committed to delivery 92% of this, and the remaining 8% will go to the flex pool.
Assuming all of the 150 drivers in the flex pool accept routes, at an SPR of 25
packages, how many shipments will not dispatch from the site? (round up to the
nearest whole number) - ANSWER854
You are performing your Pick Stage Area walk, what are visual indicators that your
Picklist Compliance has misses? Select the two that applyEmpty Stow
RacksPackages at the end of stow aislesPackages left in the end cap areasPick
racks are full - ANSWERNOT 1 and 3 Only
What are key performance indicators that you should look at when choosing
candidates for Critical Roles? - ANSWERAll of the above
What is the minimum requirement for having 1:1s with your direct manager logged in
Ingenii? - ANSWERMonthly
Why was Apollo created? - ANSWERApollo was created to be the Audit portal
supporting planning, execution, result sharing and reporting of any type of audit, in
all NA Delivery Stations.
Which of these best describe the problem solve role on loadout? -
ANSWERAssociate that resolves partially picked routes, audits route for accuracy,
and investigates staging or container errors throughout the station. Assists DA's that
are missing items by either physically finding the item or removing from DA's route.
Who owns your Career Growth Plan? - ANSWERYou own your own Career Growth
Plan
You are an Area Manager on Sort and your headcount has come in higher than
expected for tonight volume. The shift has already started. What action should you
take in response to the increased headcount to ensure that the associates that
volunteer to go home are not penalized for points or UPT? - ANSWERScan the
associates that wish to leave into the Instant VTO tool in the Labor Scheduling tool
prior to having them punch out
Questions & Answers(RATED A)
When should you verify that the Process Assistant has cleared all time on tasks
issues? - ANSWERAfter Break
Before Loadout (2nd half operation), part of a pre-shift routine is to: -
ANSWERCompleting handoff with Sort manager (in face-to-face station walk)
After the completion of the Sort shift, which of the following standard work items
must be completed: - ANSWERAudit and correct Time on Task errors
Prior to the Start of Shift, managers should be monitoring head count and make
necessary DOP adjustments by uploading this if needed to ensure we have the
correct headcount on shift: - ANSWERVoluntary Extra Time (VET) or Voluntary Time
Off (VTO) on the Labor Scheduling Opportunities
Which of the following happens first during the 2nd half operation shift: -
ANSWERVerify DPO pick list and staging plan and have available to print in case of
Network Outage
You are working to upload your pre-shift plan while comparing your pre-shift to the
already created Next Day plan using the latest projected volume, staffing ratios, and
TPH. When should you have your pre-shift plan uploaded? - ANSWER30 minutes
prior to SOS
This ensures that associates are beginning work in their process immediately or as
soon as possible after they clock in for the shift. This is crucial for productivity as we
need our associates to begin working as quickly as possible. Our current Network
Goal is 2 minutes. - ANSWERFast Start
You notice that on the Sort shift the PPH goal is not being met. You are also worried
about meeting your volume goal for the shift. The following is a critical part of the
Sort shift that ensures we are on track to meet our goal and allows us to make
adjustments ahead of time when necessary: - ANSWERHourly Flow Meetings
It is 1:00 and your shift starts at 1:30, what does the Sort manager need to do 30
minutes prior to the induct start time? - ANSWERExecute Container Planning
(DCAP)
You are responsible for creating the Next Day plan. You finish completing the plan
right towards the end of the current shift. Where should you go to upload your
finalized Next Day plan? - ANSWERSiphon
You need 85 people to safely and efficiently process today's volume. You are
currently rostered 97 people and average attendance for this day is 82%. How many
associates do you need to accept VET in order to staff the shift? - ANSWER6
, Your Station has 225 DA's available per day with an SPR of 195 and an available
Flex pool of 75 with an SPR of 40. What is your total dispatch capacity? -
ANSWER46,875
You are in charge of Pick & Stage and OTR depends on you for your staging of
routes on time. How do you stay proactive to avoid OTD misses? - ANSWERLabor
planning properly based off of projected rates and volumes to ensure you have the
correct headcount
You need 73 people to safely and efficiently process today's volume. You are
currently rostered 82 people and average attendance for this day is 82%. How many
associates do you need to accept VET in order to staff the shift? - ANSWER6
Your site is expecting a total volume of 57,544 packages today. DSPs have
committed to delivery 92% of this, and the remaining 8% will go to the flex pool.
Assuming all of the 150 drivers in the flex pool accept routes, at an SPR of 25
packages, how many shipments will not dispatch from the site? (round up to the
nearest whole number) - ANSWER854
You are performing your Pick Stage Area walk, what are visual indicators that your
Picklist Compliance has misses? Select the two that applyEmpty Stow
RacksPackages at the end of stow aislesPackages left in the end cap areasPick
racks are full - ANSWERNOT 1 and 3 Only
What are key performance indicators that you should look at when choosing
candidates for Critical Roles? - ANSWERAll of the above
What is the minimum requirement for having 1:1s with your direct manager logged in
Ingenii? - ANSWERMonthly
Why was Apollo created? - ANSWERApollo was created to be the Audit portal
supporting planning, execution, result sharing and reporting of any type of audit, in
all NA Delivery Stations.
Which of these best describe the problem solve role on loadout? -
ANSWERAssociate that resolves partially picked routes, audits route for accuracy,
and investigates staging or container errors throughout the station. Assists DA's that
are missing items by either physically finding the item or removing from DA's route.
Who owns your Career Growth Plan? - ANSWERYou own your own Career Growth
Plan
You are an Area Manager on Sort and your headcount has come in higher than
expected for tonight volume. The shift has already started. What action should you
take in response to the increased headcount to ensure that the associates that
volunteer to go home are not penalized for points or UPT? - ANSWERScan the
associates that wish to leave into the Instant VTO tool in the Labor Scheduling tool
prior to having them punch out
