Study Guide Final Exam viv security
Answered Correctly
When returning bad faulty equipment discard the original packaging before shipping
CORRECT ANSWERS False
Which mobile app can be used to measure the signal strength of Wi-Fi networks
CORRECT ANSWERS Airport Utility
Transfer POs must be received in person and accounted for in Tech Genie prior to
using the equipment CORRECT ANSWERS True
Can the panel duress code be changed CORRECT ANSWERS Yes, you can show the
customer how to change it, however, you are NOT allowed to do it for them
What kind of wire is required to power the Smart Hub CORRECT ANSWERS 18/2
If home damage occur, what steps should you take: CORRECT ANSWERS -Prevent
further damage shut off water shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
What is the NOC notice of cancellation CORRECT ANSWERS The written document
that must be submitted in order for the customer to be let out of their contract
When using a poe/plc device how do you add the camera to the panel CORRECT
ANSWERS In the camera menu, select Add Camera, select Ethernet, select
camera/MAC address
When testing the existing thermostat HVAC there was a 20 or 30 second delay before
the heat came from the vets. What is this indicate? CORRECT ANSWERS Gas
Furnace
Where can you find policy and procedure on the financing application part of the install?
CORRECT ANSWERS Installs SOP on ProSource
When educating the customer on custom rules, which of the following rules can work for
any system? CORRECT ANSWERS Arm or disarm the system every day at a certain
time
In order to complete a work order in text Jeannie follow the workflow on the left hand
side of the job execution screen to ensure each tab is checked off CORRECT
ANSWERS True
, Which signal strength measurement is strongest? CORRECT ANSWERS -40 dBm (-
100 is worst)
What should you always be sure to do when mating a Z-Wave device? CORRECT
ANSWERS Unknown answer: Correct possibly so far: Wait until device is fully added to
the panel before moving it, ensure that the device is removed from any other panels
How many Philips Hue Bridges can be added to the Smart Hub? CORRECT
ANSWERS 1
The garage door controller is compatible with all garage door openers manufactured
After 1993. CORRECT ANSWERS False
Which devices can function as Z-Wave repeaters and extend the range of the network?
CORRECT ANSWERS Uknown ans, Wrong: Z-wave Repeater (Smart Lock, garage
door controller, element thermostat with C wire, lamp module, doorbell camera, dap-
1330 Wi-Fi extender)
how many cameras can be added to the Smart Hub? CORRECT ANSWERS unknown;
answer is not 6
When installing a dw11 on a vinyl or metal frame what should you primarily use to
mount the sensor? CORRECT ANSWERS Double sided tape
What are the functions of the pad1? CORRECT ANSWERS All of the above
Based on the thermostat wiring scenario W W2 y rh rc g what is the HVAC type?
CORRECT ANSWERS Answer: Conventional
[W] [W2] [Y] [Rh] [RC] [G], how would you set the dual transformer switch CORRECT
ANSWERS On
[Y] [W] [O] [C] [Rh] [G], how would you set the dual transformer switch CORRECT
ANSWERS Off
Unless it's a double hung window that dw11 sensor should be installed on the non-
moving part of the window CORRECT ANSWERS True
Based on the thermostat wiring scenario y w o c rh g what is the HVAC type?
CORRECT ANSWERS Heat Pump
When performing a full system test you may bypass any open doors or Windows?
CORRECT ANSWERS False
What does psa stand for? CORRECT ANSWERS Purchase and SERVICE agreement
Answered Correctly
When returning bad faulty equipment discard the original packaging before shipping
CORRECT ANSWERS False
Which mobile app can be used to measure the signal strength of Wi-Fi networks
CORRECT ANSWERS Airport Utility
Transfer POs must be received in person and accounted for in Tech Genie prior to
using the equipment CORRECT ANSWERS True
Can the panel duress code be changed CORRECT ANSWERS Yes, you can show the
customer how to change it, however, you are NOT allowed to do it for them
What kind of wire is required to power the Smart Hub CORRECT ANSWERS 18/2
If home damage occur, what steps should you take: CORRECT ANSWERS -Prevent
further damage shut off water shut off breaker Etc
-contact your manager who will file a home damage claim
-apologize to customer clean up and explained that Vivint will contact them to resolve
What is the NOC notice of cancellation CORRECT ANSWERS The written document
that must be submitted in order for the customer to be let out of their contract
When using a poe/plc device how do you add the camera to the panel CORRECT
ANSWERS In the camera menu, select Add Camera, select Ethernet, select
camera/MAC address
When testing the existing thermostat HVAC there was a 20 or 30 second delay before
the heat came from the vets. What is this indicate? CORRECT ANSWERS Gas
Furnace
Where can you find policy and procedure on the financing application part of the install?
CORRECT ANSWERS Installs SOP on ProSource
When educating the customer on custom rules, which of the following rules can work for
any system? CORRECT ANSWERS Arm or disarm the system every day at a certain
time
In order to complete a work order in text Jeannie follow the workflow on the left hand
side of the job execution screen to ensure each tab is checked off CORRECT
ANSWERS True
, Which signal strength measurement is strongest? CORRECT ANSWERS -40 dBm (-
100 is worst)
What should you always be sure to do when mating a Z-Wave device? CORRECT
ANSWERS Unknown answer: Correct possibly so far: Wait until device is fully added to
the panel before moving it, ensure that the device is removed from any other panels
How many Philips Hue Bridges can be added to the Smart Hub? CORRECT
ANSWERS 1
The garage door controller is compatible with all garage door openers manufactured
After 1993. CORRECT ANSWERS False
Which devices can function as Z-Wave repeaters and extend the range of the network?
CORRECT ANSWERS Uknown ans, Wrong: Z-wave Repeater (Smart Lock, garage
door controller, element thermostat with C wire, lamp module, doorbell camera, dap-
1330 Wi-Fi extender)
how many cameras can be added to the Smart Hub? CORRECT ANSWERS unknown;
answer is not 6
When installing a dw11 on a vinyl or metal frame what should you primarily use to
mount the sensor? CORRECT ANSWERS Double sided tape
What are the functions of the pad1? CORRECT ANSWERS All of the above
Based on the thermostat wiring scenario W W2 y rh rc g what is the HVAC type?
CORRECT ANSWERS Answer: Conventional
[W] [W2] [Y] [Rh] [RC] [G], how would you set the dual transformer switch CORRECT
ANSWERS On
[Y] [W] [O] [C] [Rh] [G], how would you set the dual transformer switch CORRECT
ANSWERS Off
Unless it's a double hung window that dw11 sensor should be installed on the non-
moving part of the window CORRECT ANSWERS True
Based on the thermostat wiring scenario y w o c rh g what is the HVAC type?
CORRECT ANSWERS Heat Pump
When performing a full system test you may bypass any open doors or Windows?
CORRECT ANSWERS False
What does psa stand for? CORRECT ANSWERS Purchase and SERVICE agreement
