Professional Payroll Skills and Responsibilities Exam Study Guide Questions and Answers 100% Pass

Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 1/6 Professional Payroll Skills and Responsibilities Exam Study Guide Questions and Answers 100% Pass The payroll departments product should be - ANSWER-timely accurate include good customer service Customer Service is - ANSWER-problem solving, soothing the irate, reassuring the timid and even sometimes "pulling a rabbit out of a hat" Five principles associated with optimum customer service in payroll - ANSWER-- reliability -responsiveness -assurance -empathy -tangibles Reliability - ANSWER-the ability to provide what was promised dependably and accurately Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 2/6 When a commitment to a process is made it should be - ANSWER-realistic and attainable Responsiveness - ANSWER-the willingness to help customers promptly Assurance - ANSWER-knowledge and courtsey you show to your customers and your ability to convey trust, competence and confidence Empathy - ANSWER-the degree of caring and individual attention shown to your customers Tangibles - ANSWER-the physical facilities and equipment and your own, as well as others, appearance Compliance - ANSWER-acting in accordance with a direct request from another person or group; requires coordination of regulations Confidentiality - ANSWER-the act of holding information in confidence, not to be released to unauthorized individuals Employees' privacy rights are governed by - ANSWER-federal and state law and company policy Whistleblower Policy - ANSWER-are critical tools for protecting individuals who report activities believed to be illegal, dishonest, unethical, or otherwise improper; policy is committed to protecting employees who has made a protected disclosure without retaliation from the employer Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 3/6 To ensure compliance in payroll processing, payroll professionals must be - ANSWER-aware of legislative and regulatory changes; analyzing theses changes and how they impact payroll processing will ensure continued compliance IRS provides additional guidance: - ANSWER--Revenue Procedures -Revenue Rulings -Private Letter Rulings Revenue Procedures - ANSWER-are procedural directions on the implementation of sections of the IRC Revenue Rulings - ANSWER-are directions on how