AMAZON DRIVER TRAINING
EXAMINATION QUESTIONS WITH
CORRECT ANSWERS
a green traffic light that is about to change because it has been green since it has been
in your horizon. - Answer-what is a stale green light?
to eliminate distractions using REPS and Checks, how long do you need for eye lead
time? - Answer-8 to 15 seconds
these are cards we leave for customers if we are able to deliver a package. - Answer-
we missed you cards are...
package ID - Answer-typically just refer to as the TBA. TBA means transported by
Amazon. you will use this number anytime you need to refer to a specific package
scannable code - Answer-this is the barcode you scan. there are lots of barcodes on the
labels, but your scanner will only take the one it needs, so don't worry about scanning
the wrong one.
sort zone letter - Answer-oversized packages are sorted by zone letter to reflect the
order of deliveries on route. this will help assist in loading so that overflow packages
that will be delivered first are easy to access
driver aid number - Answer-Will be a four digit number, or short word. these numbers
and/or letters are sequence to reflect the order of deliveries on route.
low driver aid numbers - Answer-Will be delivered first
high driver aid numbers - Answer-will be delivered last, if there is a word in place of the
driver a number it could be delivered anywhere in the number sequence.
stay in the vehicle and call the customer - Answer-what is the first thing you do if a dog
is loose at the delivery location?
call me move to a safe location while keeping the dog in sight. use the packages as a
barrier between you and the dog. call the customer to schedule an alternative delivery
location. then, report it using the delivery application. - Answer-you walk up to a house
to deliver, and a dog suddenly approaches. what do you do?
, FICO scoring - Answer-acceleration, breaking, cornering, distractions, and speeding
affect your...
you can use one click entry - Answer-if a delivery spot is marked with a blue dot.
orange - Answer-what color are Amazon lockers
gray - Answer-what color are Amazon hubs
you only need your delivery app to check in and out, meaning you do not need to scan
the packages with the delivery app before you deliver them. - Answer-what do you need
for Amazon lockers?
Scan every package with the delivery app before delivering the package to the non
Amazon locker - Answer-for not Amazon lockers you will need to...
each day will start by meeting up with the delivery service partner for DSP team to
collect your necessary tools - Answer-on a typical morning what is the first thing you do
as a DA?
Scan every delivery bag and package before beginning your route - Answer-before
loading your vehicle what must be done first?
to keep delivery associates safe by reducing the number of drivers walking in driver
lanes inside the station - Answer-why do we conduct a wave dispatch?
Yard Marshal - Answer-after loading your vehicle, wait for the... to give the all clear and
signal for everyone to leave.
together - Answer-the whole team leaves... to reduce incidence by ensuring fewer
drivers are walking in the driveways
DA - Answer-Delivery associates
DSP - Answer-Delivery Service Partners
S - Answer-Safeway approach
M - Answer-match the address
I - Answer-identify a safe location
L - Answer-look at the instructions
E - Answer-Excel at customer service
EXAMINATION QUESTIONS WITH
CORRECT ANSWERS
a green traffic light that is about to change because it has been green since it has been
in your horizon. - Answer-what is a stale green light?
to eliminate distractions using REPS and Checks, how long do you need for eye lead
time? - Answer-8 to 15 seconds
these are cards we leave for customers if we are able to deliver a package. - Answer-
we missed you cards are...
package ID - Answer-typically just refer to as the TBA. TBA means transported by
Amazon. you will use this number anytime you need to refer to a specific package
scannable code - Answer-this is the barcode you scan. there are lots of barcodes on the
labels, but your scanner will only take the one it needs, so don't worry about scanning
the wrong one.
sort zone letter - Answer-oversized packages are sorted by zone letter to reflect the
order of deliveries on route. this will help assist in loading so that overflow packages
that will be delivered first are easy to access
driver aid number - Answer-Will be a four digit number, or short word. these numbers
and/or letters are sequence to reflect the order of deliveries on route.
low driver aid numbers - Answer-Will be delivered first
high driver aid numbers - Answer-will be delivered last, if there is a word in place of the
driver a number it could be delivered anywhere in the number sequence.
stay in the vehicle and call the customer - Answer-what is the first thing you do if a dog
is loose at the delivery location?
call me move to a safe location while keeping the dog in sight. use the packages as a
barrier between you and the dog. call the customer to schedule an alternative delivery
location. then, report it using the delivery application. - Answer-you walk up to a house
to deliver, and a dog suddenly approaches. what do you do?
, FICO scoring - Answer-acceleration, breaking, cornering, distractions, and speeding
affect your...
you can use one click entry - Answer-if a delivery spot is marked with a blue dot.
orange - Answer-what color are Amazon lockers
gray - Answer-what color are Amazon hubs
you only need your delivery app to check in and out, meaning you do not need to scan
the packages with the delivery app before you deliver them. - Answer-what do you need
for Amazon lockers?
Scan every package with the delivery app before delivering the package to the non
Amazon locker - Answer-for not Amazon lockers you will need to...
each day will start by meeting up with the delivery service partner for DSP team to
collect your necessary tools - Answer-on a typical morning what is the first thing you do
as a DA?
Scan every delivery bag and package before beginning your route - Answer-before
loading your vehicle what must be done first?
to keep delivery associates safe by reducing the number of drivers walking in driver
lanes inside the station - Answer-why do we conduct a wave dispatch?
Yard Marshal - Answer-after loading your vehicle, wait for the... to give the all clear and
signal for everyone to leave.
together - Answer-the whole team leaves... to reduce incidence by ensuring fewer
drivers are walking in the driveways
DA - Answer-Delivery associates
DSP - Answer-Delivery Service Partners
S - Answer-Safeway approach
M - Answer-match the address
I - Answer-identify a safe location
L - Answer-look at the instructions
E - Answer-Excel at customer service
