©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
MANG 4446 FB Case Exam Study Guide.
Cultural sensitivity - answer✔The awareness of and concern for other's cultures.
Cultural "IQ" - answer✔A person's natural ability to interpret someone's unfamiliar and
ambiguous gestures correctly.
social culture - answer✔values, knowledge, and belief of society
organizational culture - answer✔a firm's shared values, knowledge, and beliefs.
Culture - answer✔The entire set of social norms and responses that condition people's
behavior; it's a shared experience.
Formal learning - answer✔Occurs when values/attitudes/behaviors are taught by precept and
admonition.
Informal learning - answer✔Occurs when values/attitudes/behaviors are learned from simply
existing within a society.
Technical formal learning - answer✔Occurs with explicit learning between teacher and student.
Beliefs - answer✔ideals of truth that people hold
Values - answer✔things explicitly of implicitly desirable to an individual or group
Attitudes - answer✔external expressions of values
Behavior - answer✔the final action of the decision-maker and reflects beliefs, values, and
attitudes
Spiral of culture - answer✔the reflection that beliefs, values, attitudes and behaviors change
and grow as society does
cultural convergence - answer✔the idea that cultures are becoming more similar to each other
cultural divergence - answer✔the refusal to accept cultural values of others
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
cultural dominance - answer✔the approach one takes to other cultures one will continue to do
things in the same home country way without reference to, thought of or concern with other
culture's/country characteristics
cultural accommodation - answer✔the approach where in one embraces the attempt to imitate
practices of the host country, departing from one's own cultural/country characteristics
cultural compromise - answer✔a combination of cultural dominance and cultural
accommodation
cultural avoidance - answer✔adherence to the pretense that there are no cultural differences
cultural synergy - answer✔acknowledges and utilizes cultural difference in developing new
solutions to problems
self-reference criterion - answer✔the unconscious reference to oneself and one's own cultural
values in one's view of the world and of others
Parochialism - answer✔the practice of viewing the world only through one's own perspective,
"our way is the only way"
Ethnocentrism - answer✔reflects a sense of superiority, one's own way of doing things best,
"our way is the best way"
Homogenous teams - answer✔all members share a similar background
token teams - answer✔all but one member is from a similar cultural background
bicultural teams - answer✔two main cultures are represented
multicultural teams - answer✔many cultures are represented
fatalistic approach - answer✔the world controls the individual's environment
past-oriented - answer✔innovation and change are justified only according to past experience
present-oriented - answer✔focuses on short-term approaches, the past may not be given
enough credence in making current decisions
future-oriented - answer✔evaluate plans with regard to projected future benefits, interested in
investing in projects and/or putting off personal or collective purposes or projects
doing - answer✔achieve the most in life
being - answer✔experience life
2|Page
11/16/2024 10:16 AM
MANG 4446 FB Case Exam Study Guide.
Cultural sensitivity - answer✔The awareness of and concern for other's cultures.
Cultural "IQ" - answer✔A person's natural ability to interpret someone's unfamiliar and
ambiguous gestures correctly.
social culture - answer✔values, knowledge, and belief of society
organizational culture - answer✔a firm's shared values, knowledge, and beliefs.
Culture - answer✔The entire set of social norms and responses that condition people's
behavior; it's a shared experience.
Formal learning - answer✔Occurs when values/attitudes/behaviors are taught by precept and
admonition.
Informal learning - answer✔Occurs when values/attitudes/behaviors are learned from simply
existing within a society.
Technical formal learning - answer✔Occurs with explicit learning between teacher and student.
Beliefs - answer✔ideals of truth that people hold
Values - answer✔things explicitly of implicitly desirable to an individual or group
Attitudes - answer✔external expressions of values
Behavior - answer✔the final action of the decision-maker and reflects beliefs, values, and
attitudes
Spiral of culture - answer✔the reflection that beliefs, values, attitudes and behaviors change
and grow as society does
cultural convergence - answer✔the idea that cultures are becoming more similar to each other
cultural divergence - answer✔the refusal to accept cultural values of others
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
cultural dominance - answer✔the approach one takes to other cultures one will continue to do
things in the same home country way without reference to, thought of or concern with other
culture's/country characteristics
cultural accommodation - answer✔the approach where in one embraces the attempt to imitate
practices of the host country, departing from one's own cultural/country characteristics
cultural compromise - answer✔a combination of cultural dominance and cultural
accommodation
cultural avoidance - answer✔adherence to the pretense that there are no cultural differences
cultural synergy - answer✔acknowledges and utilizes cultural difference in developing new
solutions to problems
self-reference criterion - answer✔the unconscious reference to oneself and one's own cultural
values in one's view of the world and of others
Parochialism - answer✔the practice of viewing the world only through one's own perspective,
"our way is the only way"
Ethnocentrism - answer✔reflects a sense of superiority, one's own way of doing things best,
"our way is the best way"
Homogenous teams - answer✔all members share a similar background
token teams - answer✔all but one member is from a similar cultural background
bicultural teams - answer✔two main cultures are represented
multicultural teams - answer✔many cultures are represented
fatalistic approach - answer✔the world controls the individual's environment
past-oriented - answer✔innovation and change are justified only according to past experience
present-oriented - answer✔focuses on short-term approaches, the past may not be given
enough credence in making current decisions
future-oriented - answer✔evaluate plans with regard to projected future benefits, interested in
investing in projects and/or putting off personal or collective purposes or projects
doing - answer✔achieve the most in life
being - answer✔experience life
2|Page
