©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
MANG 201 Midterm Exam Study Guide.
Management - answer✔The process of accomplishing the goals of an organization through the
effective use of people and other resources.
Four Functions of Management - answer✔planning, organizing, leading, controlling
Planning - answer✔Specifying the goals to be achieved and deciding in advance the appropriate
actions taken to achieve those goals
Organizing - answer✔assembling and coordinating the human, financial, physical,
informational, and other resources needed to achieve goals
Leading - answer✔stimulating people to be high performers
Controlling - answer✔Monitor his progress and implements necessary changes
Four different levels of managers - answer✔Top-level managers, Middle-level managers,
Frontline managers, Team leader
Top Managers strategize and lead - answer✔senior executives of an organization and are
responsible for its overall management
Middle managers bring strategies to life - answer✔Located in an organization's hierarchy below
top level management and above front line managers
Front line managers are the vital link to employees - answer✔Operational managers and or low
level managers who supervise the operations of the organization
Team leaders facilitate team effectiveness - answer✔Engage in a variety of behaviors to achieve
team effectiveness
Three roles that all managers perform - answer✔1. Interpersonal roles - leader,Liaison,
figurehead
2. Informational roles - Monitor, disseminator, spokes person
3. Decisional roles - Entrepreneur, disturbance handler, negotiator
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, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
Major challenges facing managers - answer✔1. Globalization
2. Technological change
3. The importance of knowledge and ideas
4. Collaboration across organizational boundaries
5. Increasingly diverse labor force
Sources of Competitive Advantage - answer✔Innovation, Quality, Service, Speed, Cost
Competitiveness
innovation - answer✔Keeps you ahead of competitors and is the introduction of new goods and
services
quality - answer✔Something that must always be continuously improved excellent of a product,
including its attractiveness, lack of defects, reliability, and long term dependability
Services - answer✔Must meet customers changing needs and giving customers what they want
or need, when they want it
Speed - answer✔Do it better and faster also involves a rapid execution, response, and delivery
of results. it often separates the winners from the losers
cost competitiveness - answer✔Keeping cost low to achieve profits and be able to offer prices
that are attractive to consumers
Organizational behavior - answer✔Studies and identifies management activities that promote
employee effectiveness through and understanding of the complex nature of individual, group,
and organizational processes
Sociotechnical Systems Theory - answer✔Suggest that organizations are effective when their
employees (the social system) have the right tools, training, and knowledge (the technical
system) to make products and services that are valued by customers
Bureaucracy - answer✔A classical management approach emphasizing is structured, formal
network of relationships among specialize positions in organizations
Human Relations - answer✔a classical management approach that attempted to understand
and explain how human psychological and social processes interact with the formal aspects of
the work situation to influence performance
2|Page
11/16/2024 10:16 AM
MANG 201 Midterm Exam Study Guide.
Management - answer✔The process of accomplishing the goals of an organization through the
effective use of people and other resources.
Four Functions of Management - answer✔planning, organizing, leading, controlling
Planning - answer✔Specifying the goals to be achieved and deciding in advance the appropriate
actions taken to achieve those goals
Organizing - answer✔assembling and coordinating the human, financial, physical,
informational, and other resources needed to achieve goals
Leading - answer✔stimulating people to be high performers
Controlling - answer✔Monitor his progress and implements necessary changes
Four different levels of managers - answer✔Top-level managers, Middle-level managers,
Frontline managers, Team leader
Top Managers strategize and lead - answer✔senior executives of an organization and are
responsible for its overall management
Middle managers bring strategies to life - answer✔Located in an organization's hierarchy below
top level management and above front line managers
Front line managers are the vital link to employees - answer✔Operational managers and or low
level managers who supervise the operations of the organization
Team leaders facilitate team effectiveness - answer✔Engage in a variety of behaviors to achieve
team effectiveness
Three roles that all managers perform - answer✔1. Interpersonal roles - leader,Liaison,
figurehead
2. Informational roles - Monitor, disseminator, spokes person
3. Decisional roles - Entrepreneur, disturbance handler, negotiator
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/16/2024 10:16 AM
Major challenges facing managers - answer✔1. Globalization
2. Technological change
3. The importance of knowledge and ideas
4. Collaboration across organizational boundaries
5. Increasingly diverse labor force
Sources of Competitive Advantage - answer✔Innovation, Quality, Service, Speed, Cost
Competitiveness
innovation - answer✔Keeps you ahead of competitors and is the introduction of new goods and
services
quality - answer✔Something that must always be continuously improved excellent of a product,
including its attractiveness, lack of defects, reliability, and long term dependability
Services - answer✔Must meet customers changing needs and giving customers what they want
or need, when they want it
Speed - answer✔Do it better and faster also involves a rapid execution, response, and delivery
of results. it often separates the winners from the losers
cost competitiveness - answer✔Keeping cost low to achieve profits and be able to offer prices
that are attractive to consumers
Organizational behavior - answer✔Studies and identifies management activities that promote
employee effectiveness through and understanding of the complex nature of individual, group,
and organizational processes
Sociotechnical Systems Theory - answer✔Suggest that organizations are effective when their
employees (the social system) have the right tools, training, and knowledge (the technical
system) to make products and services that are valued by customers
Bureaucracy - answer✔A classical management approach emphasizing is structured, formal
network of relationships among specialize positions in organizations
Human Relations - answer✔a classical management approach that attempted to understand
and explain how human psychological and social processes interact with the formal aspects of
the work situation to influence performance
2|Page
