©BRIGHTSTARS EXAM SOLUTIONS
11/17/2024 10:19 AM
ABQAURP Exam Questions And Answers
100% Pass
Who initially decided quality should be measured - answer✔Abraham Flexner
Lead the founding of the Joint Commission - answer✔E.A. Codman
Brought modern quality assurance techniques to moder medicine - answer✔Avedis
Donabedian
Named the PDCA cycle - answer✔W. Edwards Deming
Developed the PDCA cycle - answer✔Walter Shewhart
Deming's seven diseases - answer✔1.) Lack of consistency of purpose
2.) Emphasis on short-term profits
3.) Evaluation of performance, merit rating or annual review
4.) Mobility of management (job hopping)
5.) management by use of "visible figures", with no consideration of unknowns or unknowables
6.) Excessive medical costs
7.) Excessive liability costs
Deming's 14 points for management - answer✔1.) Create constancy of purpose toward
improvement of product and service, with the aim to become competitive, stay in business and
provide jobs.
2.) Adopt the new philosophy. Management must take on leadership for change.
3.) Cease dependence on inspection to achieve quality. Build quality into the product in the first
place.
4.) Move toward a single supplier for any one item, creating a long-term relationship of loyalty
and trust.
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/17/2024 10:19 AM
5.) Improve constantly and forever the system of production and service.
6.) Institute training on the job.
7.) Institute leadership. Supervision should aim to help people do a better job.
8.) Drive out fear so that everyone may work effectively.
9.) Break down barriers between departments.
10.) Eliminate slogans, exhortations and targets for the work force.
11.) Recognize that the cause of low quality and low productivity belongs to the system, and
thus lies beyond the power of the work force.
a. Eliminate quotas and substitute leadership.
b. Eliminate management by objective. Substitute leadership.
12.) Remove barriers to pride-of-workmanship.
13.) Institute a vigorous program of education and self-improvement.
14.) Put everyone to work to accomplish transformation.
Deming's "Special Cause" - answer✔Unpredicted action on a system such as an increased
length of patient stay due to injuries sustained when hospital's roof collapses. "Blips" on a
control chart characterize these special causes
Deming's "Common Causes" - answer✔Day-to-day variations in a system
SPC charts are used to .... - answer✔-Display data over time
-Picture trends over time
-Display upper and lower statistical limits
They help differentiate between special cause and common cause. Common cause usually stay
within the standard deviation lines. Special causes usually fall outside
Who introduced Total Quality Control (TCQ) - answer✔Joseph M. Juran
Proposed "Cost of Non-Conformance" - answer✔Philip Crosby
What is Cost of Non-Conformance? - answer✔Calculating amount of money spent on mistakes
and subtracting what it would cost to do it right the first time
2|Page
11/17/2024 10:19 AM
ABQAURP Exam Questions And Answers
100% Pass
Who initially decided quality should be measured - answer✔Abraham Flexner
Lead the founding of the Joint Commission - answer✔E.A. Codman
Brought modern quality assurance techniques to moder medicine - answer✔Avedis
Donabedian
Named the PDCA cycle - answer✔W. Edwards Deming
Developed the PDCA cycle - answer✔Walter Shewhart
Deming's seven diseases - answer✔1.) Lack of consistency of purpose
2.) Emphasis on short-term profits
3.) Evaluation of performance, merit rating or annual review
4.) Mobility of management (job hopping)
5.) management by use of "visible figures", with no consideration of unknowns or unknowables
6.) Excessive medical costs
7.) Excessive liability costs
Deming's 14 points for management - answer✔1.) Create constancy of purpose toward
improvement of product and service, with the aim to become competitive, stay in business and
provide jobs.
2.) Adopt the new philosophy. Management must take on leadership for change.
3.) Cease dependence on inspection to achieve quality. Build quality into the product in the first
place.
4.) Move toward a single supplier for any one item, creating a long-term relationship of loyalty
and trust.
1|Page
, ©BRIGHTSTARS EXAM SOLUTIONS
11/17/2024 10:19 AM
5.) Improve constantly and forever the system of production and service.
6.) Institute training on the job.
7.) Institute leadership. Supervision should aim to help people do a better job.
8.) Drive out fear so that everyone may work effectively.
9.) Break down barriers between departments.
10.) Eliminate slogans, exhortations and targets for the work force.
11.) Recognize that the cause of low quality and low productivity belongs to the system, and
thus lies beyond the power of the work force.
a. Eliminate quotas and substitute leadership.
b. Eliminate management by objective. Substitute leadership.
12.) Remove barriers to pride-of-workmanship.
13.) Institute a vigorous program of education and self-improvement.
14.) Put everyone to work to accomplish transformation.
Deming's "Special Cause" - answer✔Unpredicted action on a system such as an increased
length of patient stay due to injuries sustained when hospital's roof collapses. "Blips" on a
control chart characterize these special causes
Deming's "Common Causes" - answer✔Day-to-day variations in a system
SPC charts are used to .... - answer✔-Display data over time
-Picture trends over time
-Display upper and lower statistical limits
They help differentiate between special cause and common cause. Common cause usually stay
within the standard deviation lines. Special causes usually fall outside
Who introduced Total Quality Control (TCQ) - answer✔Joseph M. Juran
Proposed "Cost of Non-Conformance" - answer✔Philip Crosby
What is Cost of Non-Conformance? - answer✔Calculating amount of money spent on mistakes
and subtracting what it would cost to do it right the first time
2|Page
