SERVICENOW HRSD PRACTICE EXAM QUESTIONS AND ANSWERS 2025

What are the departments related to HR - ANSWER 1. HR 2. Legal 3. Payroll 4. Employee Relations 5. IT 6. Facilities How does ServiceNow optimize HR Service Delivery? - ANSWER ServiceNow HRSD improves the employee experience by automating routine tasks, providing tools that help HR professionals deliver various HR services and timely communications to employees What can employees search in Employee Service Center? - ANSWER 1. HR Knowledge 2. Chat with HR 3. Ask a question 4. Submit HR Requests 5. and More Who uses ServiceNow HRSD? - ANSWER 1. Employees or Workers 2. HR Professionals 3. Other Departments 4. Leadership What can employees or workers do with HRSD? - ANSWER Submits requests, completes tasks, and reviews status using the Employee Service Center. Searches the knowledge base What can HR Professionals do with HRSD? - ANSWER Work HR cases to answer questions or fulfill requests Examples: Benefits, Employee Relations, Payroll What can other departments do with HRSD? - ANSWER Work assigned HR Tasks Example: Grant access to system