NCE - Counseling and Helping
Relationships (Practice Questions) 2025-
2026 fully solved & updated (100%
accuracy)
Symptoms of professional burnout consist of fatigue, headache, insomnia,
depression, anxiety, or boredom, among others. When does burnout in
counselors and help professionals occur?
A) When countertransference is not managed.
B) When counselors become desensitized to client issues
C) When counselors are overworked
D) When clients regularly cancel or don't show. - answer C) When
counselors are overworked.
Robert Carkhuff wrote Toward Effective Counseling and Psychotherapy, a
book wherein he discovered that therapeutic interventions did not always
have a long-term positive impact on clients. Carkhuff also created a five-
point empathy scale, designed to measure what?
A) Counselor's ability to accurately reflect
B) Effectiveness of counselor
C) Defensiveness of counselor
D) Adequate structuring of sessions - answer B) Effectiveness of counselor
Reflection is a practice where counselors acknowledge the meaning
behind a client's words. Why do counselors use reflection in sessions?
A) To help the clients understand underlying emotions
B) To provide advice
C) To set goals for sessions
D) To allow for silence - answer A) To help the client understand
underlying emotions
,Carl Rogers believed three core conditions must exist for effective
counseling. What are those conditions?
A) Trust, empathy, and kindness
B) Empathy, positive regard, and kindness
C) Genuineness, trust, and congruence
D) Empathy, positive regard, and congruence - answer D) Empathy,
positive regard, and congruence
Positive interactions help develop the therapeutic relationship and
encourage clients to meet their goals. What are the four stages of a
positive interaction in counseling?
A) Exploration, consolidation, planning, and termination
B) Initiation, clarification, structure, and relationship
C) Initiation, consolidation, planning, and termination
D) Exploration, clarification, planning, and relationship - answer A)
Exploration, consolidation, planning, and termination
Relationship building is the beginning process of the client-counselor
relationship. What are the phases of relationship building?
A) Introduction, goal setting, resistance and change
B) Initiation, clarification, structure, and relationship
C) Exploration, clarification, planning, and termination
D) Clarification, consolidation, structure, and relationship - answer B)
Initiation, clarification, planning, and termination
When does negative transference occur?
A) When counselors project feelings onto clients.
B) When clients project feelings toward another person in the past onto
the counselor.
C) When multiple roles exist between a therapist and a client.
D) When clients become angry or hostile toward counselors - answer D)
When clients become angry or hostile toward counselors.
, What are the differences between substantive advice and process advice?
A) Substantive is non-directive; process is directive.
B) Substantive is directive; process is encouraging.
C) Substantive is directive; process is empowering.
D) Substantive is fact-based; process is feeling-based. - answer C)
Substantive is directive; process is empowering.
What are the four phases of a crisis as defined by Gerald Caplan?
A) Threat, escalation, resolution, follow-up
B) Threat, intervention, climax, resolution
C) Threat, rapport, strategy, treatment
D) Threat, escalation, acute crisis, climax - answer D) Threat, escalation,
acute crisis, climax
Albert Roberts designad a seven-stage model to deal with a crisis and
provide effective intervention and support. What are the initial three tasks
of Robert's seven-stage model of crisis intervention?
A) Assessments, identifying problems, and referring out
B) Establishing contact, providing counseling, and referring out.
C) Assessments, establishing rapport, and identifying cause of crisis
D) Intervention, assessments, and treatment. - answer C) Assessments,
establishing rapport, and identifying cause of crisis.
Critical Incident Stress Debriefing (CISD) is short-term work done in small
groups and is not considered psychotherapy. Techniques used include
processing, defusing, ventilating, and validating thoughts, experiences,
feeling and emotions. CISD is designed for which of the following?
A) Primary trauma victims
B) Human Resources professionals
C) First responders
D) Secondary trauma victims - answer D) Secondary trauma victims
When is Critical Incident Stress Debriefing (CISD) most effective?
Relationships (Practice Questions) 2025-
2026 fully solved & updated (100%
accuracy)
Symptoms of professional burnout consist of fatigue, headache, insomnia,
depression, anxiety, or boredom, among others. When does burnout in
counselors and help professionals occur?
A) When countertransference is not managed.
B) When counselors become desensitized to client issues
C) When counselors are overworked
D) When clients regularly cancel or don't show. - answer C) When
counselors are overworked.
Robert Carkhuff wrote Toward Effective Counseling and Psychotherapy, a
book wherein he discovered that therapeutic interventions did not always
have a long-term positive impact on clients. Carkhuff also created a five-
point empathy scale, designed to measure what?
A) Counselor's ability to accurately reflect
B) Effectiveness of counselor
C) Defensiveness of counselor
D) Adequate structuring of sessions - answer B) Effectiveness of counselor
Reflection is a practice where counselors acknowledge the meaning
behind a client's words. Why do counselors use reflection in sessions?
A) To help the clients understand underlying emotions
B) To provide advice
C) To set goals for sessions
D) To allow for silence - answer A) To help the client understand
underlying emotions
,Carl Rogers believed three core conditions must exist for effective
counseling. What are those conditions?
A) Trust, empathy, and kindness
B) Empathy, positive regard, and kindness
C) Genuineness, trust, and congruence
D) Empathy, positive regard, and congruence - answer D) Empathy,
positive regard, and congruence
Positive interactions help develop the therapeutic relationship and
encourage clients to meet their goals. What are the four stages of a
positive interaction in counseling?
A) Exploration, consolidation, planning, and termination
B) Initiation, clarification, structure, and relationship
C) Initiation, consolidation, planning, and termination
D) Exploration, clarification, planning, and relationship - answer A)
Exploration, consolidation, planning, and termination
Relationship building is the beginning process of the client-counselor
relationship. What are the phases of relationship building?
A) Introduction, goal setting, resistance and change
B) Initiation, clarification, structure, and relationship
C) Exploration, clarification, planning, and termination
D) Clarification, consolidation, structure, and relationship - answer B)
Initiation, clarification, planning, and termination
When does negative transference occur?
A) When counselors project feelings onto clients.
B) When clients project feelings toward another person in the past onto
the counselor.
C) When multiple roles exist between a therapist and a client.
D) When clients become angry or hostile toward counselors - answer D)
When clients become angry or hostile toward counselors.
, What are the differences between substantive advice and process advice?
A) Substantive is non-directive; process is directive.
B) Substantive is directive; process is encouraging.
C) Substantive is directive; process is empowering.
D) Substantive is fact-based; process is feeling-based. - answer C)
Substantive is directive; process is empowering.
What are the four phases of a crisis as defined by Gerald Caplan?
A) Threat, escalation, resolution, follow-up
B) Threat, intervention, climax, resolution
C) Threat, rapport, strategy, treatment
D) Threat, escalation, acute crisis, climax - answer D) Threat, escalation,
acute crisis, climax
Albert Roberts designad a seven-stage model to deal with a crisis and
provide effective intervention and support. What are the initial three tasks
of Robert's seven-stage model of crisis intervention?
A) Assessments, identifying problems, and referring out
B) Establishing contact, providing counseling, and referring out.
C) Assessments, establishing rapport, and identifying cause of crisis
D) Intervention, assessments, and treatment. - answer C) Assessments,
establishing rapport, and identifying cause of crisis.
Critical Incident Stress Debriefing (CISD) is short-term work done in small
groups and is not considered psychotherapy. Techniques used include
processing, defusing, ventilating, and validating thoughts, experiences,
feeling and emotions. CISD is designed for which of the following?
A) Primary trauma victims
B) Human Resources professionals
C) First responders
D) Secondary trauma victims - answer D) Secondary trauma victims
When is Critical Incident Stress Debriefing (CISD) most effective?
