Cintas HRM Certification Exam/100
Questions and answers
What are the 3 elements of the Cintas Culture - -1. Principle Objective
2. Corporate Character
3. Management System
- Recite the Principle Objective - -We will exceed our customer's
expectations to maximize the long term value of Cintas for it's shareholders
and working partners.
- What are some ways you can ensure the Cintas Corporate Culture is kept
alive at your location? - -Leading by example, talking about/teaching about
our culture, meticulous hiring, Reading spirit is the difference, Spirit Days,
Engagement and Endearment events.
- Provide an Outline of the Cintas Vision - -1. To be recognized as a
company that insists on honesty and integrity in everything we do.
2. To have a talented, diverse, and engaged team of partners who work
safely, are compatible with our culture and enjoy what they do.
3. To constantly increase our market share in each of our businesses.
4. To penetrate our customer base with all the products and services we
provide.
5. To take advantage of international expansion opportunities where markets
provide for long term profitable growth
6. To identify additional products and services so that we can ultimately
provide a product or service to every business in North America.
- On the Corporate WOR what are the numbers that are important for an HR
leader to know? - -Total Revenue, Net Income, New Business, Internal
Growth, Projections
- Using the WOR, how do you know if your location is "Winning the Week"? -
-Actual vs. Projections
- Describe how a Salary Justification Form (SJF) gets approved. - -Completed
by the Hiring Manager, Sent to Comp, FLA and SLA for review and approval
- What are the qualification for OAA and who qualifies? - -Top 50 locations
Internal Growth Min. - Must be >8%
Profit before selling Min. - 23%+
Accounting Audit: 80%+
Min Revenue: $8 Mil
TIR - 2.75 or less
, Total Recurring Rental New Business - Meets or exceeds projections OR
>15% contribution
- OAA Policy Number - -C - 116
- Describe the Sales Commission Plan - -S - 2210. The base is 41000, 13
week training period. You make commission on everything you sell. The
multiplier is based on what items you sell (garments higher multiplier), car
package
- How can a sales partner maximize their compensation - -Bonus structure -
tiered payouts
- When is commission paid out? - -Monthly - typically paid out on the 3rd
Friday of the month.
- Where can you find the qualifying information for Sales Summit? - -S -
2215 Exhibit A
- Are there any disqualifies for Sales Summit? - -If a partner has an at-fault
auto accident.
- What is a sales Captain? - -Policy S - 2504
The captain's club is a development program for peak performers. The intent
is to provide specific leadership development.
- How does a partner become a sales captain? - -The Sales Rep must be
nominated by Sales Manager, Application form (S-2405 Exhibit A) completed
and submitted by the applicant, Letter of recommendation from GM,
Interview with Captain's club selection committee (sales direction and sales
VP), Sales VP to conduct Field Ride with the Captain's Club Candidate.
- What is RBS? - -Requirement Based Selling - It's a tailored approach to
meet a specific customer's needs.
- For an SSR, what are seconds that count? - -Taking the time to make a
lasting impression with a customer. You can use the GREAT model:
Greet the Customer
Reach out the the Right Contact
Explaining the Service
Ask if there is anything else Cintas can do for them,
Thanking the customer
- Please state the SSR Pay Plan Policy number applicable to your location. - -
R -3702
Questions and answers
What are the 3 elements of the Cintas Culture - -1. Principle Objective
2. Corporate Character
3. Management System
- Recite the Principle Objective - -We will exceed our customer's
expectations to maximize the long term value of Cintas for it's shareholders
and working partners.
- What are some ways you can ensure the Cintas Corporate Culture is kept
alive at your location? - -Leading by example, talking about/teaching about
our culture, meticulous hiring, Reading spirit is the difference, Spirit Days,
Engagement and Endearment events.
- Provide an Outline of the Cintas Vision - -1. To be recognized as a
company that insists on honesty and integrity in everything we do.
2. To have a talented, diverse, and engaged team of partners who work
safely, are compatible with our culture and enjoy what they do.
3. To constantly increase our market share in each of our businesses.
4. To penetrate our customer base with all the products and services we
provide.
5. To take advantage of international expansion opportunities where markets
provide for long term profitable growth
6. To identify additional products and services so that we can ultimately
provide a product or service to every business in North America.
- On the Corporate WOR what are the numbers that are important for an HR
leader to know? - -Total Revenue, Net Income, New Business, Internal
Growth, Projections
- Using the WOR, how do you know if your location is "Winning the Week"? -
-Actual vs. Projections
- Describe how a Salary Justification Form (SJF) gets approved. - -Completed
by the Hiring Manager, Sent to Comp, FLA and SLA for review and approval
- What are the qualification for OAA and who qualifies? - -Top 50 locations
Internal Growth Min. - Must be >8%
Profit before selling Min. - 23%+
Accounting Audit: 80%+
Min Revenue: $8 Mil
TIR - 2.75 or less
, Total Recurring Rental New Business - Meets or exceeds projections OR
>15% contribution
- OAA Policy Number - -C - 116
- Describe the Sales Commission Plan - -S - 2210. The base is 41000, 13
week training period. You make commission on everything you sell. The
multiplier is based on what items you sell (garments higher multiplier), car
package
- How can a sales partner maximize their compensation - -Bonus structure -
tiered payouts
- When is commission paid out? - -Monthly - typically paid out on the 3rd
Friday of the month.
- Where can you find the qualifying information for Sales Summit? - -S -
2215 Exhibit A
- Are there any disqualifies for Sales Summit? - -If a partner has an at-fault
auto accident.
- What is a sales Captain? - -Policy S - 2504
The captain's club is a development program for peak performers. The intent
is to provide specific leadership development.
- How does a partner become a sales captain? - -The Sales Rep must be
nominated by Sales Manager, Application form (S-2405 Exhibit A) completed
and submitted by the applicant, Letter of recommendation from GM,
Interview with Captain's club selection committee (sales direction and sales
VP), Sales VP to conduct Field Ride with the Captain's Club Candidate.
- What is RBS? - -Requirement Based Selling - It's a tailored approach to
meet a specific customer's needs.
- For an SSR, what are seconds that count? - -Taking the time to make a
lasting impression with a customer. You can use the GREAT model:
Greet the Customer
Reach out the the Right Contact
Explaining the Service
Ask if there is anything else Cintas can do for them,
Thanking the customer
- Please state the SSR Pay Plan Policy number applicable to your location. - -
R -3702
