Cintas Certification Day
Questions and Answers
Smith 5 Keys (all good kids like milk) - -1 aim high in steering 2 get the big
picture 3 keep your eyes moving 4 leave yourself an out 5 make sure your
seen
- 11 safety items on pre/post trip - -steering, horn, fire extinguisher, brakes,
parking breaks, mirrors, tires, wheels/rims, wiper blades, safety triangles,
lights/ reflectors
- list the components of THE PLAN, in order - -raving fans, current in A/R,
valid agreement, add product, sell something, get a referral
- explain the DVIR process - -Check the previous day for any issues, if no
issues section 1, if there are issues section 2
- what ppe should you have? - -hard hat, safety glasses, ear plugs, steel toe
boots, gloves
- explain the ssr pay plan - -Base Pay, Route Volume %, Renewal bonus, (up
to $500 per month) Growth bonus, (adds over stop. 2-1 up to $200) Catalog
Sale % (8%) Sales Leads (1-1 up to $200)
- explain servicing paper customer is invoiced for 3 rolls a week, they have 1
dispenser. the dispenser is 1/4 full and there is one on the shelf. What should
you do? - -remove the 1/4 roll and replace it with a new roll. put 1 new one
on the shelf with the other one. Assess paper needs in the next few weeks
and adjust quantity/frequency if necessary
- how do you become an iron man? - -full year with no missed days of work,
no injuries and no vehicle accidents
- when should you start discussing a/r with a customer - -when they roll to
30 days
- What is NCNS? and what do you do if they do not pay you? - -no check no
service. Go in and remove the dirties, then ask for a check. If no check, you
don't bring in any cleans.
- what is an IOD? and what can you do to prevent getting them? - -invoice
on demand. Take credit for what you do with the contact, as well as making
sure the invoice is correct every service. Get a signature on prc
Questions and Answers
Smith 5 Keys (all good kids like milk) - -1 aim high in steering 2 get the big
picture 3 keep your eyes moving 4 leave yourself an out 5 make sure your
seen
- 11 safety items on pre/post trip - -steering, horn, fire extinguisher, brakes,
parking breaks, mirrors, tires, wheels/rims, wiper blades, safety triangles,
lights/ reflectors
- list the components of THE PLAN, in order - -raving fans, current in A/R,
valid agreement, add product, sell something, get a referral
- explain the DVIR process - -Check the previous day for any issues, if no
issues section 1, if there are issues section 2
- what ppe should you have? - -hard hat, safety glasses, ear plugs, steel toe
boots, gloves
- explain the ssr pay plan - -Base Pay, Route Volume %, Renewal bonus, (up
to $500 per month) Growth bonus, (adds over stop. 2-1 up to $200) Catalog
Sale % (8%) Sales Leads (1-1 up to $200)
- explain servicing paper customer is invoiced for 3 rolls a week, they have 1
dispenser. the dispenser is 1/4 full and there is one on the shelf. What should
you do? - -remove the 1/4 roll and replace it with a new roll. put 1 new one
on the shelf with the other one. Assess paper needs in the next few weeks
and adjust quantity/frequency if necessary
- how do you become an iron man? - -full year with no missed days of work,
no injuries and no vehicle accidents
- when should you start discussing a/r with a customer - -when they roll to
30 days
- What is NCNS? and what do you do if they do not pay you? - -no check no
service. Go in and remove the dirties, then ask for a check. If no check, you
don't bring in any cleans.
- what is an IOD? and what can you do to prevent getting them? - -invoice
on demand. Take credit for what you do with the contact, as well as making
sure the invoice is correct every service. Get a signature on prc
