Cintas SSR Certification
2024/Questions with Answers
Principal Objective - -We will exceed customer expectations to maximize the
long term value of Cintas for its shareholders and working partners.
- Service Mission - -To provide a product or service to every business in
North America
- Four Quality Absolutes - -Customers want their products
They want them clean
They want them functional
They want to like their service provider
- Differentiated Service - -To distinguish ourselves as the best in the
business by exceeding customer expectations and making seconds that
count
- Competitive Urgency - -Attending to every detail of our business with
enthusiasm, intensity, and thoroughness, as though any detail left
unattended would result in a lost customer.
- What is a CRF? - -Customer Request Form
- What is a GRF? - -Garment Request Form
- What is uniform advantage (UA)? - -An "insurance" like program that can
be an alternative to paying for damaged garments. Paying a little more per
week for each garment to avoid paying for individual damage costs.
- What is Premium Uniform Advantage? - -The same as UA except will also
apply to premium classed garments. This includes FR garments and non
standard sizes (XXL, LJ, LN, etc.)
- When should we discuss accounts receivable with a customer? - -If they
exceed 30 days past due
- How often do you complete Smith Training? - -Quarterly
- Five keys for Smith Driving? - -Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
, - What makes up customers total inventory? - -The garments they are
wearing, the garments stored at their location, and the garments in our
possession.
- Minimum expectation for Accounts Receivables? - -Less than 5%
- Who is responsible for the appearance and upgrading of garments? - -The
SSR
- What is the highest you can achieve in net billing? - -100%
- If a customer turns in 90 out of 100, what should you do? - -L/R the
remaining ten
- What are out of service garments? - -Garments returned for cleaning,
grading, and storage until needed
- What is a good alternative to measuring? - -Size samples
- Standard term of Cintas agreement? - -60 months
- What tool helps you find status on your garment requests? - -Garment
audit trail. Trucount & Apex reports
- If a customer pays by check, what information goes on it? - -The payer
number and the invoice number
- Briefly describe the customer onboarding process - -Transfer of Trust
between Sales Rep and SSR. Showing customers how the service works /
how we track garments turned in and delivered. Build trust.
- What two parties must be present during a Transition of trust? - -The sales
representative and the SSR
- What are the two types of national accounts? - -Voluntary and Mandatory
- What is an MLRA? - -Multiple Location Rental Agreement: a contract that
pertains to multiple locations. Often binds price and products together for
those locations.
- Can an SSR make price changes under GM lock control? - -No.
- On site at a customer, who has the authority to renew a contract? - -A
contract must be renewed by a DM (Decision Maker).
2024/Questions with Answers
Principal Objective - -We will exceed customer expectations to maximize the
long term value of Cintas for its shareholders and working partners.
- Service Mission - -To provide a product or service to every business in
North America
- Four Quality Absolutes - -Customers want their products
They want them clean
They want them functional
They want to like their service provider
- Differentiated Service - -To distinguish ourselves as the best in the
business by exceeding customer expectations and making seconds that
count
- Competitive Urgency - -Attending to every detail of our business with
enthusiasm, intensity, and thoroughness, as though any detail left
unattended would result in a lost customer.
- What is a CRF? - -Customer Request Form
- What is a GRF? - -Garment Request Form
- What is uniform advantage (UA)? - -An "insurance" like program that can
be an alternative to paying for damaged garments. Paying a little more per
week for each garment to avoid paying for individual damage costs.
- What is Premium Uniform Advantage? - -The same as UA except will also
apply to premium classed garments. This includes FR garments and non
standard sizes (XXL, LJ, LN, etc.)
- When should we discuss accounts receivable with a customer? - -If they
exceed 30 days past due
- How often do you complete Smith Training? - -Quarterly
- Five keys for Smith Driving? - -Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
, - What makes up customers total inventory? - -The garments they are
wearing, the garments stored at their location, and the garments in our
possession.
- Minimum expectation for Accounts Receivables? - -Less than 5%
- Who is responsible for the appearance and upgrading of garments? - -The
SSR
- What is the highest you can achieve in net billing? - -100%
- If a customer turns in 90 out of 100, what should you do? - -L/R the
remaining ten
- What are out of service garments? - -Garments returned for cleaning,
grading, and storage until needed
- What is a good alternative to measuring? - -Size samples
- Standard term of Cintas agreement? - -60 months
- What tool helps you find status on your garment requests? - -Garment
audit trail. Trucount & Apex reports
- If a customer pays by check, what information goes on it? - -The payer
number and the invoice number
- Briefly describe the customer onboarding process - -Transfer of Trust
between Sales Rep and SSR. Showing customers how the service works /
how we track garments turned in and delivered. Build trust.
- What two parties must be present during a Transition of trust? - -The sales
representative and the SSR
- What are the two types of national accounts? - -Voluntary and Mandatory
- What is an MLRA? - -Multiple Location Rental Agreement: a contract that
pertains to multiple locations. Often binds price and products together for
those locations.
- Can an SSR make price changes under GM lock control? - -No.
- On site at a customer, who has the authority to renew a contract? - -A
contract must be renewed by a DM (Decision Maker).
