Cintas Practice Test|113
Questions and Answers
What does C. R. F. stand for? - -Customer Request Form
- What is Uniform Advantage ? - -An alternative to paying unplanned lost
replacement charges for damaged/ destroyed garments. Does not cover lost
or unreturned garments
- When should you first discuss AR with a customer? - -At 30 days
- Which of the following are NOT typical uniform customer buying motives? -
-Casual Fridays
- How often must you complete Smith Driver Training refresher training? - -
Quarterly
- Which of the following is NOT one of the 5 Keys to Smith Driver's Training?
- -Detect Problems Early
- What makes up the total inventory of the customer's physical inventory? -
-Garments in Cintas Possession + Garments in the customer's possession
- Which of the following are not components that make up Accounts
Receivable funds? - -45 Day Past Due
- What is the minimum expectation for your Accounts Receivable? - -<5%
- Who is ultimately responsible for the quality of the appearance and
upgrading of the garments? - -SSR
- What is the maximum you can achieve on your net billing? - -100%
- If a customer only returned 90 out of the 100 shop towels they rented what
should you do? - -Notify the customer you will bill them for 10 missing shop
towels at their LR rate
- Which of the following is NOT a standard delivery frequency? - -Every third
week
- What does G. R. F. stand for? - -Garment Request Form
- What is out of Service Garment? - -Garments returned to the stockroom
for cleaning, grading and storage until requested from a customer
, - What two items should an SSR always have with them? - -Notebook and
Pen
- What is a good alternative to measuring a customer? - -Provide size
samples to try on
- What is the standard term of the Cintas Service Agreement? - -60 Months
- Which of the following is NOT a standard company emblem type? - -
Customer Embroidery with Screen Print - the L10x Emblem
- Which of the following is not a main component of Creating Raving Fans? -
-Customers who say they are "Very Satisfied" and "Definitely Recommend"
Cintas
- Which of the following is not a sleeve length description? - -MT - Muscle
Shirt
- What tool can help you find status on your garment request? - -Garment
Audit Trail
- Your "AR" %" KPI includes all monies in 30, 60, 90+ Days - -False
- The transition of trust must include the SSR and the Sales Rep. - -True
- There are three types of National Accounts: Mandatory, Voluntary and
Seasonal - -False
- M. L. R. A. mean "Multi-Location-Rental-Agreement - -True
- I can make price changes to accounts under GM lock control - -False
- Soil separation is not important to maintaining quality of my garments - -
False
- Maintenance Code "A" means "Add On" - -True
- Maintenance Code "W" means Wash Again - -False
- I can make more money by selling catalog, adding products & renewing
accounts. - -True
- I can borrow up to 10% of my COD, as long as I write an IOU and return in
the next day - -False
Questions and Answers
What does C. R. F. stand for? - -Customer Request Form
- What is Uniform Advantage ? - -An alternative to paying unplanned lost
replacement charges for damaged/ destroyed garments. Does not cover lost
or unreturned garments
- When should you first discuss AR with a customer? - -At 30 days
- Which of the following are NOT typical uniform customer buying motives? -
-Casual Fridays
- How often must you complete Smith Driver Training refresher training? - -
Quarterly
- Which of the following is NOT one of the 5 Keys to Smith Driver's Training?
- -Detect Problems Early
- What makes up the total inventory of the customer's physical inventory? -
-Garments in Cintas Possession + Garments in the customer's possession
- Which of the following are not components that make up Accounts
Receivable funds? - -45 Day Past Due
- What is the minimum expectation for your Accounts Receivable? - -<5%
- Who is ultimately responsible for the quality of the appearance and
upgrading of the garments? - -SSR
- What is the maximum you can achieve on your net billing? - -100%
- If a customer only returned 90 out of the 100 shop towels they rented what
should you do? - -Notify the customer you will bill them for 10 missing shop
towels at their LR rate
- Which of the following is NOT a standard delivery frequency? - -Every third
week
- What does G. R. F. stand for? - -Garment Request Form
- What is out of Service Garment? - -Garments returned to the stockroom
for cleaning, grading and storage until requested from a customer
, - What two items should an SSR always have with them? - -Notebook and
Pen
- What is a good alternative to measuring a customer? - -Provide size
samples to try on
- What is the standard term of the Cintas Service Agreement? - -60 Months
- Which of the following is NOT a standard company emblem type? - -
Customer Embroidery with Screen Print - the L10x Emblem
- Which of the following is not a main component of Creating Raving Fans? -
-Customers who say they are "Very Satisfied" and "Definitely Recommend"
Cintas
- Which of the following is not a sleeve length description? - -MT - Muscle
Shirt
- What tool can help you find status on your garment request? - -Garment
Audit Trail
- Your "AR" %" KPI includes all monies in 30, 60, 90+ Days - -False
- The transition of trust must include the SSR and the Sales Rep. - -True
- There are three types of National Accounts: Mandatory, Voluntary and
Seasonal - -False
- M. L. R. A. mean "Multi-Location-Rental-Agreement - -True
- I can make price changes to accounts under GM lock control - -False
- Soil separation is not important to maintaining quality of my garments - -
False
- Maintenance Code "A" means "Add On" - -True
- Maintenance Code "W" means Wash Again - -False
- I can make more money by selling catalog, adding products & renewing
accounts. - -True
- I can borrow up to 10% of my COD, as long as I write an IOU and return in
the next day - -False
