ITM Exam (Part 1) UPDATED ACTUAL
Questions and CORRECT Answers
Define management (ch.1) - CORRECT ANSWER✔✔- Management is the attainment of
organizational goals in an effective and efficient manner through planning, organizing,
leading and controlling organizational resources
What do managers do? (ch.1) - CORRECT ANSWER✔✔- 1. set objectives
2. organize
3. motivate and communicate
4. measure targets/standards
5. develop employees
What are the four functions of management? (ch.1) - CORRECT ANSWER✔✔- Planning
Organizing
Leading
Controlling
(P.O.L.C.)
Define planning (ch.1) - CORRECT ANSWER✔✔- Planning means identifying goals for
future organizational performance and deciding on the tasks and use of resources needed to
attain them
(simplified: defines where the organization wants to be in the future and how to get there)
Define organizing (ch.1) - CORRECT ANSWER✔✔- Organizing involves assigning tasks,
grouping tasks into departments, delegating authority and allocating resources across the
organization
Define leading (ch.1) - CORRECT ANSWER✔✔- Leading is the use of influence to
motivate employees to achieve organizational goals by creating shared cultures and values,
communicating these goals, and infusing employee desires
, Define controlling (ch.1) - CORRECT ANSWER✔✔- Controlling means monitoring
employees' activities, determining whether the organization is moving towards its goals, and
making corrections as necessar
Name the 3 (categories of) management skills (ch.1) - CORRECT ANSWER✔✔- 1.
conceptual skill
2. human skill
3. technical skill
Define conceptual skill + traits (ch.1) - CORRECT ANSWER✔✔- the cognitive ability to
see the organization as a whole system and the relationships among its parts
ability to think strategically for the long-term view by identifying, evaluating, and solving
complex problems
(needed especially by top managers)
Define human skills + traits (ch.1) - CORRECT ANSWER✔✔- the manager's ability to
work with and through other people and to work effectively as a group member
ability to motivate, facilitate, coordinate, lead, communicate and resolve conflicts
(needed especially by front-line managers)
Define technical skills + traits (ch.1) - CORRECT ANSWER✔✔- understanding of and
proficiency in the performance of specific tasks
include the mastery specialized knowledge, analytical ability and competent use of methods,
tools, and techniques to solve problems in specific disciplines
(needed in lower organizational levels)
Questions and CORRECT Answers
Define management (ch.1) - CORRECT ANSWER✔✔- Management is the attainment of
organizational goals in an effective and efficient manner through planning, organizing,
leading and controlling organizational resources
What do managers do? (ch.1) - CORRECT ANSWER✔✔- 1. set objectives
2. organize
3. motivate and communicate
4. measure targets/standards
5. develop employees
What are the four functions of management? (ch.1) - CORRECT ANSWER✔✔- Planning
Organizing
Leading
Controlling
(P.O.L.C.)
Define planning (ch.1) - CORRECT ANSWER✔✔- Planning means identifying goals for
future organizational performance and deciding on the tasks and use of resources needed to
attain them
(simplified: defines where the organization wants to be in the future and how to get there)
Define organizing (ch.1) - CORRECT ANSWER✔✔- Organizing involves assigning tasks,
grouping tasks into departments, delegating authority and allocating resources across the
organization
Define leading (ch.1) - CORRECT ANSWER✔✔- Leading is the use of influence to
motivate employees to achieve organizational goals by creating shared cultures and values,
communicating these goals, and infusing employee desires
, Define controlling (ch.1) - CORRECT ANSWER✔✔- Controlling means monitoring
employees' activities, determining whether the organization is moving towards its goals, and
making corrections as necessar
Name the 3 (categories of) management skills (ch.1) - CORRECT ANSWER✔✔- 1.
conceptual skill
2. human skill
3. technical skill
Define conceptual skill + traits (ch.1) - CORRECT ANSWER✔✔- the cognitive ability to
see the organization as a whole system and the relationships among its parts
ability to think strategically for the long-term view by identifying, evaluating, and solving
complex problems
(needed especially by top managers)
Define human skills + traits (ch.1) - CORRECT ANSWER✔✔- the manager's ability to
work with and through other people and to work effectively as a group member
ability to motivate, facilitate, coordinate, lead, communicate and resolve conflicts
(needed especially by front-line managers)
Define technical skills + traits (ch.1) - CORRECT ANSWER✔✔- understanding of and
proficiency in the performance of specific tasks
include the mastery specialized knowledge, analytical ability and competent use of methods,
tools, and techniques to solve problems in specific disciplines
(needed in lower organizational levels)
