BA339 Chapter 1 & 2, Operations and Supply Chain Management: THE
CORE, F. Robert Jacobs, Richard B. Chase
1. Operations and supply chain management (OSCM): The design, operation,
and improvement of the systems that create and deliver the firm's primary
products and services.
2. Process: Made up of one or more activities that transform inputs into outputs
3. What are the operations and supply chain processes?:
Planning Sourcing
Making
Delivering
Returning
4. Planning: How anticipated demand will be met with available resources
Processes needed to operate an existing supply chain
5. Sourcing: The selection of suppliers that will deliver the goods and services
needed to create the firm's product
6. Making: Where the major product is produced or the service provided.
7. Delivering: Logistic processes such as selecting carriers, coordinating
movement of goods and information, and collecting payment from customers.
8. Returning: Process for receiving worn-out, defective, and excess products
back from customers and support for customers who have problems with
delivered products.
9. Success depends upon:: Strategy
Processes to deliver products and services
Analytics to support the decisions needed to manage the firm
10. Operations: Manufacturing and services processes used to transform
resources into products
11. Supply Chain: Processes that move information and material to and from the
firm
Involves: Logistics, Warehousing, and Information
12. Goods: Tangible
Less interaction with customers
Often homogeneous
Not perishable- can be inventoried
13. Services: Intangible
Interaction with customer required
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CORE, F. Robert Jacobs, Richard B. Chase
1. Operations and supply chain management (OSCM): The design, operation,
and improvement of the systems that create and deliver the firm's primary
products and services.
2. Process: Made up of one or more activities that transform inputs into outputs
3. What are the operations and supply chain processes?:
Planning Sourcing
Making
Delivering
Returning
4. Planning: How anticipated demand will be met with available resources
Processes needed to operate an existing supply chain
5. Sourcing: The selection of suppliers that will deliver the goods and services
needed to create the firm's product
6. Making: Where the major product is produced or the service provided.
7. Delivering: Logistic processes such as selecting carriers, coordinating
movement of goods and information, and collecting payment from customers.
8. Returning: Process for receiving worn-out, defective, and excess products
back from customers and support for customers who have problems with
delivered products.
9. Success depends upon:: Strategy
Processes to deliver products and services
Analytics to support the decisions needed to manage the firm
10. Operations: Manufacturing and services processes used to transform
resources into products
11. Supply Chain: Processes that move information and material to and from the
firm
Involves: Logistics, Warehousing, and Information
12. Goods: Tangible
Less interaction with customers
Often homogeneous
Not perishable- can be inventoried
13. Services: Intangible
Interaction with customer required
1/4
