Leadership and Management NAB Exam
Active Listening - Answer-A type of listening in which the listener responds both to the message and the
feelings of the sender
Advisory Board - Answer-One that is authorized to meet and advise regarding organization of plans,
programs, and management, but is not authorized to govern the organization; not usually organized
under authority of law
Articles of Incorporation - Answer-The document required by the state that shows incorporators,
number of shares, addresses, name of agent, etc.
Board - Answer-A committee of persons organized to advise, exercise oversight, or control certain
matters or to govern an organization. Those authorized to govern are organized under authority of law
Bylaws - Answer-Regulations, rules and laws adopted by an organization for governing the board's
activities
CASPER 3 - Answer-Contains the compliance history of the facility
CASPER 4 - Answer-Contains the demographic data for the facility
, Certification - Answer-The process of determining that a nursing facility meets the federal standards for
operation and the issuance of a certificate authorizing it to participate under Medicare and/or Medicaid
CFR Code of Federal Regulations - Answer-That describe procedures for carrying out provisions of
federal laws
Charter - Answer-This is another name for articles of incorporation
Civil Rights - Answer-Rights that belong to every citizen of the state or country, including rights of
property, marriage, protection by the laws, freedom of contract, trial by jury, and others
Closely Held Corporation - Answer-A corporation in which a small number of people, usually family
members, own all the stock. There can be no more that 50 shareholders
CNA Registry - Answer-A central registry each state must maintain that includes information on all
certified nurse aides in that state
Communication - Answer-The exchange or interchange of ideas, information, feelings, etc. with mutual
understanding of what has been transmitted.
Conflict Resolution - Answer-The act of helping employees and/or groups of employees resolve
differences, which may be adversely effecting their work
Consultant - Answer-A professional under contract by the facility who brings expertise in a given area
and who advises, recommends, teaches, and problem-solves
Controlling - Answer-The management function of measuring work performance against original plans
and corrective work errors
Active Listening - Answer-A type of listening in which the listener responds both to the message and the
feelings of the sender
Advisory Board - Answer-One that is authorized to meet and advise regarding organization of plans,
programs, and management, but is not authorized to govern the organization; not usually organized
under authority of law
Articles of Incorporation - Answer-The document required by the state that shows incorporators,
number of shares, addresses, name of agent, etc.
Board - Answer-A committee of persons organized to advise, exercise oversight, or control certain
matters or to govern an organization. Those authorized to govern are organized under authority of law
Bylaws - Answer-Regulations, rules and laws adopted by an organization for governing the board's
activities
CASPER 3 - Answer-Contains the compliance history of the facility
CASPER 4 - Answer-Contains the demographic data for the facility
, Certification - Answer-The process of determining that a nursing facility meets the federal standards for
operation and the issuance of a certificate authorizing it to participate under Medicare and/or Medicaid
CFR Code of Federal Regulations - Answer-That describe procedures for carrying out provisions of
federal laws
Charter - Answer-This is another name for articles of incorporation
Civil Rights - Answer-Rights that belong to every citizen of the state or country, including rights of
property, marriage, protection by the laws, freedom of contract, trial by jury, and others
Closely Held Corporation - Answer-A corporation in which a small number of people, usually family
members, own all the stock. There can be no more that 50 shareholders
CNA Registry - Answer-A central registry each state must maintain that includes information on all
certified nurse aides in that state
Communication - Answer-The exchange or interchange of ideas, information, feelings, etc. with mutual
understanding of what has been transmitted.
Conflict Resolution - Answer-The act of helping employees and/or groups of employees resolve
differences, which may be adversely effecting their work
Consultant - Answer-A professional under contract by the facility who brings expertise in a given area
and who advises, recommends, teaches, and problem-solves
Controlling - Answer-The management function of measuring work performance against original plans
and corrective work errors
