PN2002 Final
Exam
Questions And
Answers
,Perception - CORRECT ANSWERS-a cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving - CORRECT ANSWERS-a comprehensive, sequential, cognitive
process used to solve a problem by reducing the difference between current and
desired condit
Problem solving process- scientific method - CORRECT ANSWERS-· Define the
problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making - CORRECT ANSWERS-is a process that chooses a preferred option
or course of actions from among a set of alternatives based on given criteria or
strategies.
Decision Making Process - CORRECT ANSWERS-· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking - CORRECT ANSWERS-analytical process in which you purposefully
use specific thinking skills to make clinical decisions.
What is conflict? - CORRECT ANSWERS-An opportunity to understand opposing
preferences and values
Selective attention - CORRECT ANSWERS-is the process of focusing on a particular
object in the environment for a certain period.
negative self - CORRECT ANSWERS--talk is any inner dialogue you have with yourself
that may be limiting your ability to believe in yourselfand your own abilities, and to reach
your potential.
Conflict Resolution - CORRECT ANSWERS-identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
Step 1: - CORRECT ANSWERS-: make the approach
· Reflect before you begin
, · Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives - CORRECT ANSWERS-· Ask for the
other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding - CORRECT ANSWERS-Discuss one
issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution - CORRECT ANSWERS-· Reality test: is
this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps - CORRECT ANSWERS-· Create an action
plan
· What needs to happen
· How will interaction take place if problems occur?
Compromising - CORRECT ANSWERS-an approach to conflict resolution that involves
both assertiveness and cooperation on the part of everyone
Summarizing - CORRECT ANSWERS-is an active listening skill used to review content
and process.
Ethnicity - CORRECT ANSWERS-- the fact or state of belonging to a social group that
has a common national or cultural tradition.
Health Inequity - CORRECT ANSWERS-differences in health status or in the
distribution of health resources between different population groups, arising from the
social conditions in which people are born, grow, live, work and age.
Mutuality - CORRECT ANSWERS-the recognition of reificatory in which we value and
support the well-being of patients
Exam
Questions And
Answers
,Perception - CORRECT ANSWERS-a cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving - CORRECT ANSWERS-a comprehensive, sequential, cognitive
process used to solve a problem by reducing the difference between current and
desired condit
Problem solving process- scientific method - CORRECT ANSWERS-· Define the
problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making - CORRECT ANSWERS-is a process that chooses a preferred option
or course of actions from among a set of alternatives based on given criteria or
strategies.
Decision Making Process - CORRECT ANSWERS-· Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
Choose the preferred alternative
Critical Thinking - CORRECT ANSWERS-analytical process in which you purposefully
use specific thinking skills to make clinical decisions.
What is conflict? - CORRECT ANSWERS-An opportunity to understand opposing
preferences and values
Selective attention - CORRECT ANSWERS-is the process of focusing on a particular
object in the environment for a certain period.
negative self - CORRECT ANSWERS--talk is any inner dialogue you have with yourself
that may be limiting your ability to believe in yourselfand your own abilities, and to reach
your potential.
Conflict Resolution - CORRECT ANSWERS-identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
Step 1: - CORRECT ANSWERS-: make the approach
· Reflect before you begin
, · Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
Conflict Resolution Step 2: share perspectives - CORRECT ANSWERS-· Ask for the
other persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding - CORRECT ANSWERS-Discuss one
issue at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution - CORRECT ANSWERS-· Reality test: is
this doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps - CORRECT ANSWERS-· Create an action
plan
· What needs to happen
· How will interaction take place if problems occur?
Compromising - CORRECT ANSWERS-an approach to conflict resolution that involves
both assertiveness and cooperation on the part of everyone
Summarizing - CORRECT ANSWERS-is an active listening skill used to review content
and process.
Ethnicity - CORRECT ANSWERS-- the fact or state of belonging to a social group that
has a common national or cultural tradition.
Health Inequity - CORRECT ANSWERS-differences in health status or in the
distribution of health resources between different population groups, arising from the
social conditions in which people are born, grow, live, work and age.
Mutuality - CORRECT ANSWERS-the recognition of reificatory in which we value and
support the well-being of patients
