Dante|Principles of Supervision Dantes Exam Questions with Complete Solutions

Dante|Principles of Supervision Dantes Exam Questions with Complete Solutions OSHA - Correct Answer Occupational Safety and Health Administration EEO - Correct Answer Equal Employment Opportunity COBRA - Correct Answer Comprehensive Omnibus Budget Reconciliation Act Situational Leadership - Correct Answer When you choose the best action for each situation Participative Leadership - Correct Answer When a supervisor asks for opinions in making decisions Mission Statement - Correct Answer Tells employees and others what is the main purpose of company Extrinsic Reward - Correct Answer A reward that comes externally from a person such as a raise Intrinsic Reward - Correct Answer A reward that comes from within such as self-esteem Organizational Chart - Correct Answer Shows the relationship between employees and their peers Decision Tree - Correct Answer Shows alternate paths for decision making Delphi Technique - Correct Answer When a supervisor administers a questionnaire among participants that have never met Gantt Chart - Correct Answer Shows timelines for projects Theory X - Correct Answer When a supervisor believes that all employees are lazy and dislike work Theory Y - Correct Answer When a supervisor believes that all employees like work TQM stands for - Correct Answer Total quality management TQM's goal is - Correct Answer Long-term success through customer satisfaction Henri fayol - Correct Answer Responsible for developing the 14 principles of management Hawthorne Effect - Correct Answer When an interest in people changes the effect on the output Charisma - Correct Answer Leadership characteristics that inspire employees Information that is difficult to measure is called - Correct Answer Qualitative Functional - Correct Answer The organizational structure where a group performing a specialized task reports to a manager in that same area Line and staff - Correct Answer The organizational structure where there are staff departments supporting other departments Matrix - Correct Answer The organizational structure where organizations are structured around a special project or event Autocratic Leadership - Correct Answer When the leader keeps the power and makes decisions alone Four stages of groups - Correct Answer Forming, Storming, Norming, Conforming Hierarchy of needs - Correct Answer Maslow's: Physical, Safety, Belonging, Esteem, Self-Actualization Who created Theory X and Theory Y - Correct Answer Douglas McGregor Traditional Authority - Correct Answer Given to those with a specific title or function such as Supervisor or Vice President Objectives - Correct Answer Goals of an organization towards accomplishment of which all organizational activities are directed Policy - Correct Answer A predetermined action course that serves as a guide for the identified and accepted objectives and goals The core of planning is - Correct Answer Decision Making Limiting Factor - Correct Answer Something which stands in the way of achieving a goal Classical Organizational Theory - Correct Answer Division of labor, vertical and horizontal specialization, etc The mechanistic theory - Correct Answer organizational change is inevitable and that organizations and people within organizations have no other choice except following natural law What are two types of organizational structures - Correct Answer Wide span and Narrow span Line employee - Correct Answer Someone who works on any time of assembly line, manufacturing, etc In centralization all authority is concentrated where? - Correct Answer At the top In a matrix organization a worker has how many bosses? - Correct Answer Two Empowerment - Correct Answer Allowing employees to make their own decisions to help customers Four elements in a control system - Correct Answer Standards, measurement of performance, casual analysis, corrective action Loading - Correct Answer Working out of hours required to perform each operation Forward scheduling - Correct Answer Starts today and works out the schedule date for each operation in order to find out the completion date for the order Backward scheduling - Correct Answer Starts with the date completed , stores department for shipping, works backwards to determine release date for order Whistle Blowing - Correct Answer When an employee reports to the media or government about a company's wrong doings Terminated - Correct Answer Fired Compensation - Correct Answer Salary and benefits Job enrichment - Correct Answer Adding more job responsibilities How often should a performance review take place? - Correct Answer Yearly Business ethics - Correct Answer A collection of principles and codes of conduct that affect Studied operant conditioning - Correct Answer B.F. Skinner Laissez Faire Leadership - Correct Answer A hand-off leadership approach with little supervision Stress - Correct Answer A person's response to change Procedures - Correct Answer A plan that shows what methods are to be used Training - Correct Answer A program built primarily to assist employee development Staffing - Correct Answer A systematic and methodical filling up of positions Just-In-Time inventory - Correct Answer An inventory management system in which inventory arrives only when it is needed Methods of risk management - Correct Answer Assuming, Minimizing, Avoiding, or shifting the risk. Avoiding the risk - Correct Answer Avoiding certain industries Operations Research - Correct Answer Considers various factors to build a mathematical decision making formula Employee Counseling - Correct Answer Counseling available for employees typically offered through a medical plan Systems Theory - Correct Answer Deals with interdependence instead of independence of variables Group Dynamics - Correct Answer Deals with role playing coupled with simulation which seek to emphasize group behavior Decentralization - Correct Answer Decision making is widely dispersed Classification Method - Correct Answer Defines grades for requirements that are found common to various tasks Ranking system - Correct Answer Determines salary according to a ranking based on overall importance and responsibilities Controlling - Correct Answer Determining if the methods being used adequately match planned results Unions - Correct Answer Formal associations of employees to represent employees in negotiations with management Personnel records - Correct Answer Give all the data in the application along with education records, test scored and other factors Personnel appraisal - Correct Answer Helps the employee to know their strengths, weaknesses, opportunities, and threats Directing - Correct Answer Leadership + Motivation + Communication Personnel administration - Correct Answer Looks into manpower resources, aims at harmonious labor, works to achieve organization goals and keeps records. United States Department of Labor - Correct Answer Makes sure that companies are in compliance with federal employment laws Organizational development - Correct Answer Methodical approach which seeks to improve organizational efffectiveness Methods of recruiting - Correct Answer Newspaper and television, ads, headhunters, staffing firms, word of mouth, etc Productivity - Correct Answer Output/Input Managerial Function - Correct Answer Planning, organizing, directing and controlling Factor Comparison - Correct Answer Points are allotted and wage rates for such key jobs Morale Boosting - Correct Answer Makes sure that companies in compliance with federal employment laws Shifting the risk - Correct Answer Purchasing insurance policies Operative function - Correct Answer Recruiting, developing, compensating and keeping records Points system - Correct Answer Requirements appropriate to each job are analyzed and quantified Minimizing the risk - Correct Answer Screening employees, network passwords, etc Assuming the risk - Correct Answer Setting aside enough money to pay for potential losses Budgets - Correct Answer Statements of targeted results reduced to quantifiable terms Eustress - Correct Answer Stress that is used positively for personal growth Risk analysis - Correct Answer Tells you what probabilities are there to arrive at decisional outcomes Communication - Correct Answer The main purpose is to influence action and achieve goals Motivation - Correct Answer The more motivated an employee is, the higher their work ability. Lead time - Correct Answer The time it takes to get an inventory item (from ordering to arrival) Methods of discipline - Correct Answer Verbal warnings, written warnings, suspension and termination Collective Bargaining - Correct Answer When a group with similar interests bargains as a unit Vertical specialization - Correct Answer When delegation is done through an existing line of authority Horizontal specialization - Correct Answer When one position is divided among more than one person Delegation - Correct Answer When supervisors pass on parts of their required tasks to others On-the-job training - Correct Answer When you learn the job by doing it Supervisor - Correct Answer Works with people and groups to achieve organization goals Affirmative action - Correct Answer Benefiting underrepresented groups by taking factors such as race, gender, or religion into account in business and educational settings ISO - Correct Answer International Organization for Standardization Three first professions - Correct Answer Medicine, law and the ministry Paternalism - Correct Answer The way people are governed or treated by an authority Retributive justice - Correct Answer Theory that punishments are justified because criminals create an imbalance in the order of society which has to be taken care of by action Distributive Justice - Correct Answer With a strict or radical form of equality that is said to be necessary for all people Balancing harms - Correct Answer Balancing the harms that exist in both sides of the example of an ethical situation "All the Law and the Prophets hang upon the Two Great Commandments, to love thy Lord God and to love thy neighbor" - Correct Answer Jesus Christ, New Testament Paradox - Correct Answer Something that seems to be contradictory and yet nonetheless true Prohairesis - Correct Answer Called the distinguishing factor that separated human beings from all other creatures on the planet. Moral Character Dihairesis - Correct Answer The judgment istelf that was made by a person's Prohairesis Mary Wollstonecraft - Correct Answer Feminist philosopher and writer Lawrence Kohlberg - Correct Answer Moral development was a six-stage process Environmental Racism - Correct Answer Any practice which harms an environment that is low income, or where a specific race (often minority) is prevalent, more than it does other environments Goal of Feminism - Correct Answer Complete equality between women and men What are stem cells? - Correct Answer Cells with potential to become any time of cell.