MNO2602 EXAM PACK
2024
QUESTIONS AND
ANSWERS
FOR ASSISTANCE CONTACT
EMAIL:
, lOMoARcPSD|31863004
UNIVERSITY EXAMINATIONS
MNO2602 May/June 2020
Quality Management and Techniques
Duration: 24 Hours 70 Marks
EXAMINERS:
FIRST: MR FJ HAMMANN
SECOND: DR R DIRKSE VAN SCHALKWYK
This examination paper consists of 10 pages including two annexures.
INSTRUCTIONS / INFORMATION:
This portfolio examination consists of two sections for a total of 70 marks. Section A has 10 compulsory
short questions and Section B has 3 essay-type questions of which you must answer any two.
Refer to Annexure A (p 9) for the formula sheet.
Refer to Annexure B (p 10) for factors determining control limits.
Where applicable, show all your calculations. Round off your final answer to two decimal places.
Take note of the mark allocation of each question and time limit of the paper (24 hours).
Read each question very carefully. Make sure your answer reflects what has been asked.
Convert your completed portfolio into a PDF file format for upload. This can be done by using a scanner.
Follow these steps to submit your portfolio file:
1. Access myUnisa at https://my.unisa.ac.za/portal and login using your student number and myUnisa
password
2. Click on the “myAdmin” tab in the top navigation
3. In the “Assessments” submenu, click on the “Assessment Info” tool in the drop-down list
A list of all available assessments will display
Locate the section for UNISA summative assessments at the bottom of the list
Find the corresponding portfolio number for your module
Click on the Submit link in the Action column and follow the steps described below.
Step 1: Load the answer file from your PC to myUnisa
Click on the Browse button next to File Name
In the Choose File dialog box, select the file you want to upload, and then click OK
Select the correct file format from the File Format drop-down list. Most modules only allow
PDF formatted files to be uploaded.
Click on the Continue button.
, lOMoARcPSD|31863004
2 MNO2602
Portfolio May/June 2020
Step 2: Verify the file details for final submission of your answer file
Use this step to verify that you are uploading the correct answer file to the correct course and
assessment number.
Click on the Continue button to submit your answer file. If you do not click Continue, no
submission action will take place.
Large files will take longer to upload than smaller files. Please be patient after you have
clicked Continue.
If the wrong details, e.g. file name, appear on the screen, click Back to restart the file upload
process.
Step 3: Assessment submission report
This is your proof that your take-home answer file was submitted. It is advisable to print this
page or make a screen capture for record purposes. A copy of this page will also be emailed to your
myLife email account.
, lOMoARcPSD|31863004
3 MNO2602
Portfolio May/June 2020
SECTION A
ALL candidates must answer this section. Please answer ALL TEN short questions from
Section A.
Question 1 [10]
1.1 Firms operate in different types of environments, which can significantly change due to
globalisation. For example, a mining company such as Sibanye Stillwater will locate
themselves close to where platinum is situated. In this such a case, which type of
operating environment changes? (1)
1.2 According to Deming’s believe, what is the main cause of poor quality? (1)
1.3 Name the core activities in the value chain. (1)
1.4 Choose the correct option. Which one of the following statements are correct?
a. Quality functional deployment (QFD) describes a method for translating supplier
requirements into functional design.
b. One of the steps in QFD is to develop a list of customer requirements along the roof
of the house.
c. Currently, society demands much more from product designers than just high-quality
products. The move to green manufacturing began in Germany with requirements for
importers to remove packaging materials.
d. There are five basic areas where FMEA can be applied. These are concept, process,
design, service and supplier surveys.
e. Component reliability is defined as the propensity for a part to perform over a given
time. (1)
1.5 Which type of variation is present in a process if it occurs with a somewhat consistent
amount of dispersion? (1)
1.6 What is the reliability of a product with a failure rate of 0.02 per operating hour and a useful
life of 100 hours? (1)
1.7 Provide an example of a cross-functional team in your working environment, or in general.
(1)
1.8 During which phase(s) of the DMAIC process does one make use of one or more of
Ishikawa’s quality tools? (1)
2024
QUESTIONS AND
ANSWERS
FOR ASSISTANCE CONTACT
EMAIL:
, lOMoARcPSD|31863004
UNIVERSITY EXAMINATIONS
MNO2602 May/June 2020
Quality Management and Techniques
Duration: 24 Hours 70 Marks
EXAMINERS:
FIRST: MR FJ HAMMANN
SECOND: DR R DIRKSE VAN SCHALKWYK
This examination paper consists of 10 pages including two annexures.
INSTRUCTIONS / INFORMATION:
This portfolio examination consists of two sections for a total of 70 marks. Section A has 10 compulsory
short questions and Section B has 3 essay-type questions of which you must answer any two.
Refer to Annexure A (p 9) for the formula sheet.
Refer to Annexure B (p 10) for factors determining control limits.
Where applicable, show all your calculations. Round off your final answer to two decimal places.
Take note of the mark allocation of each question and time limit of the paper (24 hours).
Read each question very carefully. Make sure your answer reflects what has been asked.
Convert your completed portfolio into a PDF file format for upload. This can be done by using a scanner.
Follow these steps to submit your portfolio file:
1. Access myUnisa at https://my.unisa.ac.za/portal and login using your student number and myUnisa
password
2. Click on the “myAdmin” tab in the top navigation
3. In the “Assessments” submenu, click on the “Assessment Info” tool in the drop-down list
A list of all available assessments will display
Locate the section for UNISA summative assessments at the bottom of the list
Find the corresponding portfolio number for your module
Click on the Submit link in the Action column and follow the steps described below.
Step 1: Load the answer file from your PC to myUnisa
Click on the Browse button next to File Name
In the Choose File dialog box, select the file you want to upload, and then click OK
Select the correct file format from the File Format drop-down list. Most modules only allow
PDF formatted files to be uploaded.
Click on the Continue button.
, lOMoARcPSD|31863004
2 MNO2602
Portfolio May/June 2020
Step 2: Verify the file details for final submission of your answer file
Use this step to verify that you are uploading the correct answer file to the correct course and
assessment number.
Click on the Continue button to submit your answer file. If you do not click Continue, no
submission action will take place.
Large files will take longer to upload than smaller files. Please be patient after you have
clicked Continue.
If the wrong details, e.g. file name, appear on the screen, click Back to restart the file upload
process.
Step 3: Assessment submission report
This is your proof that your take-home answer file was submitted. It is advisable to print this
page or make a screen capture for record purposes. A copy of this page will also be emailed to your
myLife email account.
, lOMoARcPSD|31863004
3 MNO2602
Portfolio May/June 2020
SECTION A
ALL candidates must answer this section. Please answer ALL TEN short questions from
Section A.
Question 1 [10]
1.1 Firms operate in different types of environments, which can significantly change due to
globalisation. For example, a mining company such as Sibanye Stillwater will locate
themselves close to where platinum is situated. In this such a case, which type of
operating environment changes? (1)
1.2 According to Deming’s believe, what is the main cause of poor quality? (1)
1.3 Name the core activities in the value chain. (1)
1.4 Choose the correct option. Which one of the following statements are correct?
a. Quality functional deployment (QFD) describes a method for translating supplier
requirements into functional design.
b. One of the steps in QFD is to develop a list of customer requirements along the roof
of the house.
c. Currently, society demands much more from product designers than just high-quality
products. The move to green manufacturing began in Germany with requirements for
importers to remove packaging materials.
d. There are five basic areas where FMEA can be applied. These are concept, process,
design, service and supplier surveys.
e. Component reliability is defined as the propensity for a part to perform over a given
time. (1)
1.5 Which type of variation is present in a process if it occurs with a somewhat consistent
amount of dispersion? (1)
1.6 What is the reliability of a product with a failure rate of 0.02 per operating hour and a useful
life of 100 hours? (1)
1.7 Provide an example of a cross-functional team in your working environment, or in general.
(1)
1.8 During which phase(s) of the DMAIC process does one make use of one or more of
Ishikawa’s quality tools? (1)
