Small Business Management-Chapter 9 Exam Questions and Correct Answers Latest Update ( Graded
A+)
Brick-and-mortar store - Answers The traditional physical store from which businesses have historically
operated.
Enterprise zones - Answers State-disignated areas that are established to bring jobs to economically
deprived regions through regulatory and tax incentives.
Business incubator - Answers A facility that provides shared space, services, and management assistance
to new business.
General-purpose equipment - Answers Machines that serve many functions in the production process.
Special-purpose equipment - Answers Machines designed to serve specialized functions in the
production process.
Home-based business - Answers A business that maintains its primary facility in the residence of its
owner.
Zoning ordinances - Answers Local laws regulating land use.
E-commerce - Answers The paperless exchange of business information via the internet.
Electronic Customer Relationship Marketing (eCRM) - Answers An electronically based system that
emphasizes customer relationships.
Business model - Answers A group of shared characteristics, behaviors, and goals that a firm follows in a
particular business situation.
Business-to-business (B2B) model - Answers A business model based on selling to business customer's
electronically.
Business-to-consumer (B2C) model - Answers A business model based on selling to final customers
electronically.
24/7 e-tailing - Answers Electronic retailing providing round-the-clock access to products and services.
Disintermediation - Answers A situation where a wholesaler in a B2B operation chooses to bypass the
"middleman" and sell its product or service directly to the final consumer.
Auction sites - Answers Web-based businesses offering participants the ability to list products for
consumer bidding.
Content-based model - Answers A business model in which the website provides access but not the
ability to buy or sell products and services.
A+)
Brick-and-mortar store - Answers The traditional physical store from which businesses have historically
operated.
Enterprise zones - Answers State-disignated areas that are established to bring jobs to economically
deprived regions through regulatory and tax incentives.
Business incubator - Answers A facility that provides shared space, services, and management assistance
to new business.
General-purpose equipment - Answers Machines that serve many functions in the production process.
Special-purpose equipment - Answers Machines designed to serve specialized functions in the
production process.
Home-based business - Answers A business that maintains its primary facility in the residence of its
owner.
Zoning ordinances - Answers Local laws regulating land use.
E-commerce - Answers The paperless exchange of business information via the internet.
Electronic Customer Relationship Marketing (eCRM) - Answers An electronically based system that
emphasizes customer relationships.
Business model - Answers A group of shared characteristics, behaviors, and goals that a firm follows in a
particular business situation.
Business-to-business (B2B) model - Answers A business model based on selling to business customer's
electronically.
Business-to-consumer (B2C) model - Answers A business model based on selling to final customers
electronically.
24/7 e-tailing - Answers Electronic retailing providing round-the-clock access to products and services.
Disintermediation - Answers A situation where a wholesaler in a B2B operation chooses to bypass the
"middleman" and sell its product or service directly to the final consumer.
Auction sites - Answers Web-based businesses offering participants the ability to list products for
consumer bidding.
Content-based model - Answers A business model in which the website provides access but not the
ability to buy or sell products and services.
