2025-2026 CPHQ NEW TEST WITH VERIFIED
DETAILED SOLUTIONS
Brainstorming - ANSWER Free-flowing generation of ideas. No censoring or discussion
of ideas at this point. Everything is acknowledged
Multivoting - ANSWER Easy, quick method for determining the most popular or
important items from a list. Method uses a series of votes to cut down items to be
considereded
Nominal group technique - ANSWER Group-decision-making process for generating a
large number of ideas in which each member works by himself or herself.
Delphi-method - ANSWER Combination of the brainstorming, multi-voting, and nominal
group techniques. Used when group members are not in one location and often is
conducted by e-mail when a meeting is not feasible.
Failure Mode and Effect Analysis - ANSWER A proactive process for identifying potential
failures, opportunities for error, and can be applied for process or equipment.
Prioritization Matrix - ANSWER The tool organizes activities, concerns, or acts along
with establishing priorities based on agreed-to criteria. The tool blends the tree diagram
and the L-shaped matrix diagram and shows the optimal effect.
Common-Cause variation - ANSWER This type of variation shows on a control chart as
points between the control limits in no particular pattern.
Special-Cause variation - ANSWER Variation that results from causes that are not
inherent in the process is unpredictable. On a control chart, this type of variation is
exhibited as points that fall outside the control limits.
, Root Cause Analysis-required in the case of sentinel events. To reduce the variance if
the variation is inherent in the process, the root cause of the variation must be known to
avoid tampering with the effective parts of the process.
Spaghetti Diagram-ANSWER It is also called a layout diagram and is the graphical
representation of the flow of traffic or movement
Check list- ANSWER Standardised way to ensure that all the critical tasks are
completed for a given process or an activity.
Value-Stream mapping- ANSWER A map of the process in which only value-added steps
for a customer are retained and other wastes removed.
Study the effects of change and make a decision by? - ANSWER Adopting adapting or
abandoning the specific change
Sustain improvement by? - ANSWER monitoring
Structural Measures are? - ANSWER measures of infrastructure, capacity, systems, and
process (nursing staff ratios)
Process Measures - ANSWER measures of process improvement. They tell whether the
parts or steps in the system are performing as planned. (timely administration of
prophylactic surgical antibiotics)
Outcome Measures - ANSWER Results of overall process or system performance
(mortality)
Benchmarking - ANSWER the comparison of an organizations or an individual
practitioners results against a reference point. Benchmarking enables the organization
to set a target or goal for its performance improvement activities.
DETAILED SOLUTIONS
Brainstorming - ANSWER Free-flowing generation of ideas. No censoring or discussion
of ideas at this point. Everything is acknowledged
Multivoting - ANSWER Easy, quick method for determining the most popular or
important items from a list. Method uses a series of votes to cut down items to be
considereded
Nominal group technique - ANSWER Group-decision-making process for generating a
large number of ideas in which each member works by himself or herself.
Delphi-method - ANSWER Combination of the brainstorming, multi-voting, and nominal
group techniques. Used when group members are not in one location and often is
conducted by e-mail when a meeting is not feasible.
Failure Mode and Effect Analysis - ANSWER A proactive process for identifying potential
failures, opportunities for error, and can be applied for process or equipment.
Prioritization Matrix - ANSWER The tool organizes activities, concerns, or acts along
with establishing priorities based on agreed-to criteria. The tool blends the tree diagram
and the L-shaped matrix diagram and shows the optimal effect.
Common-Cause variation - ANSWER This type of variation shows on a control chart as
points between the control limits in no particular pattern.
Special-Cause variation - ANSWER Variation that results from causes that are not
inherent in the process is unpredictable. On a control chart, this type of variation is
exhibited as points that fall outside the control limits.
, Root Cause Analysis-required in the case of sentinel events. To reduce the variance if
the variation is inherent in the process, the root cause of the variation must be known to
avoid tampering with the effective parts of the process.
Spaghetti Diagram-ANSWER It is also called a layout diagram and is the graphical
representation of the flow of traffic or movement
Check list- ANSWER Standardised way to ensure that all the critical tasks are
completed for a given process or an activity.
Value-Stream mapping- ANSWER A map of the process in which only value-added steps
for a customer are retained and other wastes removed.
Study the effects of change and make a decision by? - ANSWER Adopting adapting or
abandoning the specific change
Sustain improvement by? - ANSWER monitoring
Structural Measures are? - ANSWER measures of infrastructure, capacity, systems, and
process (nursing staff ratios)
Process Measures - ANSWER measures of process improvement. They tell whether the
parts or steps in the system are performing as planned. (timely administration of
prophylactic surgical antibiotics)
Outcome Measures - ANSWER Results of overall process or system performance
(mortality)
Benchmarking - ANSWER the comparison of an organizations or an individual
practitioners results against a reference point. Benchmarking enables the organization
to set a target or goal for its performance improvement activities.
