CPHQ NEW EXAM WITH COMPLETE SOLUTIONS
100% CORRECT
H Appointment - ANSWER Selection for membership in a medical professional staff or to
a practitioner panel.
H Appraisal - ANSWER Initial evaluation by peers of a practitioner's competency to
provide care and services to patients in or for a healthcare origination. Appraisal may
include credentialing, privileging, proctoring and appointment.
H Benchmark - ANSWER A comparative "best" as baseline for improvement.
H Clinical Path A prospective, detailed, strategic treatment regimen, or
daily/intermittent protocol for patient care, aimed at defining and organizing the
significant activities, interventions, and services related to patient conditions. The
clinical paths apply throughout the continuum of care, e.g., in acute care form
pre-admission and pre-operative treatment through the hospital stay to discharge and
post-discharge phases of care, including home care. Clinical/critical paths are
developed to incorporate clinical performance measures for defined periods of time of
intervals arranged according to groupings of care needs, e.g., diagnostics, treatments,
activity, medications, psychosocial, etc. They serve as the instruments against which
actual performance is measured.
H Crisis Management - ANSWER 1) Anticipating possible crisis and strategizing how to
address those, in other words, proactive, and 2) If crisis strikes, defining its complete
extent, intervening to limit the harm, and restoration, in other words, reactive.
H Delphi Technique - ANSWER A structured communication technique, a systematic,
interactive forecasting method which relies on a panel of experts. The experts answer
questionnaires in two or more rounds. After each round, a facilitator provides an
anonymous summary of the experts' forecasts from the previous round as well as the
reasons they provided for their judgments. Thus, experts are motivated to revise their
previous estimates taking account of the responses from the rest of their group. It is
believed that during this process the dispersion of the responses will be reduced and
,the group will converge on the "right" answer. Finally, the process is stopped after a
predefined stop criterion-for example, number of rounds, achievement of consensus,
stability of results-and the mean or median scores of the last rounds determine the
results.
H Demand Management-ANSWER Term from economics; in project management it
means meeting customer expectations; in managed care it involves influencing access
to medical care.
H Disease Management - ANSWER A system of coordinated healthcare interventions
and communications for populations with conditions in which patient self-care efforts
are significant.
H Ethic - ANSWER A set of principles of right conduct.
H Ethics - ANSWER Rules or standards governing conduct.
H Event - ANSWER An event that either is considered to be or leads to a significant
problem. e.g., sentinel event, adverse event, near miss event.
H E&CF Chart - ANSWER Events and Causal Factors: Used to find root causes.
Combines a flowchart and affinity diagram to show both the sequence of events and
relevant conditions influencing each event.
H Failure Mode - ANSWER The way a process can fail to operate or fail to produce the
intended output; an undesirable process variation.
H FMEA - ANSWER Failure Mode and Effects Analysis: A team-based quality
improvement tool hat prospectively assesses, identifies, and improves steps in a
process to reasonably ensure a safe and clinically desirable outcome [NCPS]: A
systematic mechanism to identify and prevent product and process failures before they
occur.
, H Flowchart - ANSWER A pictorial representation that depicts either the
actual-sequence of steps and their inter-relationships in a given process, in order to
identify hand-offs, inefficiencies, redundancies, inspections, and waiting steps or the
ideal-sequence of steps once the actual process is known.
H Force Field Analysis - ANSWER A change management tool. Looks at forces for and
against a change; 1) to decide if the change should be attempted or 2) used to create
strategies to increase support and decrease opposition.
H Gantt Chart - ANSWER Project planning tool for developing schedules; a graphic
display of individual parts of a quality improvement process as bars on a horizontal time
scale.
H HAI - ANSWER Healthcare-Associated Infection: Replaces "nosocomial infection"
(hospital-acquired) because it implies all health care and is not limited to hospitals.
{More general Healthcare-Acquired Conditions {HAC}}
H Iatrogenic - ANSWER An infection or other complication of treatment induced in a
patient by a physician's or other licensed independent practitioner's activity, manner, or
therapy.
Performance Measure H Indicator - ANSWER - includes data definitions, numerator and
denominator statements that precisely defines what is measured.
Integrated Delivery System Horizontal - ANSWER Multi institutional entity with
coordinated functions, activities or operating units that are at the same stage or
segment of the continuum of care, e.g. hospital system.
H Integrated Delivery System - Vertical - ANSWER A network of entities that provide and
coordinate healthcare to a defined population across the entire continuum of care:
prevention, ambulatory, subacute, acute and long term.
H Interrelationship Diagram - ANSWER A tool that allows a team to analyze all the
interrelated cause-and-effect relationships and factors involved in a complex problem;
distinguish between issues that are drivers and those that are outcomes; and describe
desired outcomes.
100% CORRECT
H Appointment - ANSWER Selection for membership in a medical professional staff or to
a practitioner panel.
H Appraisal - ANSWER Initial evaluation by peers of a practitioner's competency to
provide care and services to patients in or for a healthcare origination. Appraisal may
include credentialing, privileging, proctoring and appointment.
H Benchmark - ANSWER A comparative "best" as baseline for improvement.
H Clinical Path A prospective, detailed, strategic treatment regimen, or
daily/intermittent protocol for patient care, aimed at defining and organizing the
significant activities, interventions, and services related to patient conditions. The
clinical paths apply throughout the continuum of care, e.g., in acute care form
pre-admission and pre-operative treatment through the hospital stay to discharge and
post-discharge phases of care, including home care. Clinical/critical paths are
developed to incorporate clinical performance measures for defined periods of time of
intervals arranged according to groupings of care needs, e.g., diagnostics, treatments,
activity, medications, psychosocial, etc. They serve as the instruments against which
actual performance is measured.
H Crisis Management - ANSWER 1) Anticipating possible crisis and strategizing how to
address those, in other words, proactive, and 2) If crisis strikes, defining its complete
extent, intervening to limit the harm, and restoration, in other words, reactive.
H Delphi Technique - ANSWER A structured communication technique, a systematic,
interactive forecasting method which relies on a panel of experts. The experts answer
questionnaires in two or more rounds. After each round, a facilitator provides an
anonymous summary of the experts' forecasts from the previous round as well as the
reasons they provided for their judgments. Thus, experts are motivated to revise their
previous estimates taking account of the responses from the rest of their group. It is
believed that during this process the dispersion of the responses will be reduced and
,the group will converge on the "right" answer. Finally, the process is stopped after a
predefined stop criterion-for example, number of rounds, achievement of consensus,
stability of results-and the mean or median scores of the last rounds determine the
results.
H Demand Management-ANSWER Term from economics; in project management it
means meeting customer expectations; in managed care it involves influencing access
to medical care.
H Disease Management - ANSWER A system of coordinated healthcare interventions
and communications for populations with conditions in which patient self-care efforts
are significant.
H Ethic - ANSWER A set of principles of right conduct.
H Ethics - ANSWER Rules or standards governing conduct.
H Event - ANSWER An event that either is considered to be or leads to a significant
problem. e.g., sentinel event, adverse event, near miss event.
H E&CF Chart - ANSWER Events and Causal Factors: Used to find root causes.
Combines a flowchart and affinity diagram to show both the sequence of events and
relevant conditions influencing each event.
H Failure Mode - ANSWER The way a process can fail to operate or fail to produce the
intended output; an undesirable process variation.
H FMEA - ANSWER Failure Mode and Effects Analysis: A team-based quality
improvement tool hat prospectively assesses, identifies, and improves steps in a
process to reasonably ensure a safe and clinically desirable outcome [NCPS]: A
systematic mechanism to identify and prevent product and process failures before they
occur.
, H Flowchart - ANSWER A pictorial representation that depicts either the
actual-sequence of steps and their inter-relationships in a given process, in order to
identify hand-offs, inefficiencies, redundancies, inspections, and waiting steps or the
ideal-sequence of steps once the actual process is known.
H Force Field Analysis - ANSWER A change management tool. Looks at forces for and
against a change; 1) to decide if the change should be attempted or 2) used to create
strategies to increase support and decrease opposition.
H Gantt Chart - ANSWER Project planning tool for developing schedules; a graphic
display of individual parts of a quality improvement process as bars on a horizontal time
scale.
H HAI - ANSWER Healthcare-Associated Infection: Replaces "nosocomial infection"
(hospital-acquired) because it implies all health care and is not limited to hospitals.
{More general Healthcare-Acquired Conditions {HAC}}
H Iatrogenic - ANSWER An infection or other complication of treatment induced in a
patient by a physician's or other licensed independent practitioner's activity, manner, or
therapy.
Performance Measure H Indicator - ANSWER - includes data definitions, numerator and
denominator statements that precisely defines what is measured.
Integrated Delivery System Horizontal - ANSWER Multi institutional entity with
coordinated functions, activities or operating units that are at the same stage or
segment of the continuum of care, e.g. hospital system.
H Integrated Delivery System - Vertical - ANSWER A network of entities that provide and
coordinate healthcare to a defined population across the entire continuum of care:
prevention, ambulatory, subacute, acute and long term.
H Interrelationship Diagram - ANSWER A tool that allows a team to analyze all the
interrelated cause-and-effect relationships and factors involved in a complex problem;
distinguish between issues that are drivers and those that are outcomes; and describe
desired outcomes.
