3CX Certificate
Multi Level IVR and Voicemail Transcription are available in 3CX FREE - Answer-False
All IP Phones use the same syntax for their variables - Answer-False
When no agents are in the queue, incoming calls are immediately sent to 'Destination if no answer' -
Answer-True
It's not possible for an agent logged into multiple queues, to have different wrap-up times for each
queue. - Answer-False
To configure an individual Outbound Caller ID (number) per extension, you do so under: Voice & Chat >
"Your Trunk" > Options > Default Outbound Caller ID - Answer-False
Emergency numbers are automatically configured by 3CX, so there is no need to configure them
manually - Answer-False
Agents have a different "Wrap Up Time" for each of their queues - Answer-True
An IP phone can have a different timezone setting than the default 3CX timezone - Answer-True
, Up to 20 system extensions (Queues, Digital Receptionists, Ring Groups) can be added to 3CX SMB -
Answer-False
The Skill-Based Polling Strategies in Call Queues are available in the Enterprise Edition of 3CX only -
Answer-True
During break time, extensions that automatically switch profiles based on the time of day, will switch to
"Do Not Disturb" status - Answer-False
The 3CX SBC software can only be installed on Debian and a Raspberry Pi - Answer-False
The QR code to provision a 3CX Mobile App can be found in the 3CX Web Client - Answer-True
The 3CX Apps can be installed on Windows desktops, Android, or IOS - Answer-True
Incoming SMS messages from known numbers (from the company phonebook) will display the name of
the contact instead of the number - Answer-True
The 3CX Progressive Web App (PWA) can only be used on ChromeOS - Answer-False
It is possible to prevent an extension from switching Extension Statuses if Department Office Hours have
been set. - Answer-True
Extension Exception Rules are checked from top to bottom - Answer-True
The setting "Publish department information to all extensions" allows all users on the PBX to see a
department without being a member - Answer-True
Multi Level IVR and Voicemail Transcription are available in 3CX FREE - Answer-False
All IP Phones use the same syntax for their variables - Answer-False
When no agents are in the queue, incoming calls are immediately sent to 'Destination if no answer' -
Answer-True
It's not possible for an agent logged into multiple queues, to have different wrap-up times for each
queue. - Answer-False
To configure an individual Outbound Caller ID (number) per extension, you do so under: Voice & Chat >
"Your Trunk" > Options > Default Outbound Caller ID - Answer-False
Emergency numbers are automatically configured by 3CX, so there is no need to configure them
manually - Answer-False
Agents have a different "Wrap Up Time" for each of their queues - Answer-True
An IP phone can have a different timezone setting than the default 3CX timezone - Answer-True
, Up to 20 system extensions (Queues, Digital Receptionists, Ring Groups) can be added to 3CX SMB -
Answer-False
The Skill-Based Polling Strategies in Call Queues are available in the Enterprise Edition of 3CX only -
Answer-True
During break time, extensions that automatically switch profiles based on the time of day, will switch to
"Do Not Disturb" status - Answer-False
The 3CX SBC software can only be installed on Debian and a Raspberry Pi - Answer-False
The QR code to provision a 3CX Mobile App can be found in the 3CX Web Client - Answer-True
The 3CX Apps can be installed on Windows desktops, Android, or IOS - Answer-True
Incoming SMS messages from known numbers (from the company phonebook) will display the name of
the contact instead of the number - Answer-True
The 3CX Progressive Web App (PWA) can only be used on ChromeOS - Answer-False
It is possible to prevent an extension from switching Extension Statuses if Department Office Hours have
been set. - Answer-True
Extension Exception Rules are checked from top to bottom - Answer-True
The setting "Publish department information to all extensions" allows all users on the PBX to see a
department without being a member - Answer-True
