MAN 3025 Exam One
Functions of Management - Answer-planning and decision making, organizing, leading, and controlling
Planning - Answer-identify goals for future organizational performance and deciding on the tasks and
use of resources need to attain them.
Organizing - Answer-involves assigning tasks, grouping tasks into departments, delegating authority,
and allocating resources across the organization
Leading - Answer-the use of influence to motivate employees to achieve organizational goals
Controlling - Answer-monitoring employees' activities, determining whether the organization is moving
toward its goals, and making corrections as necessary
The Process of Management - Answer-Resources->Planning, Organizing, Leading, Controlling-
>Performance (see figure 1.3)
Resources a manager must utilize - Answer-Human, Financial, Raw Materials, Technological, and
Information.
, Organizational Performance - Answer-A measure of how efficiently and effectively managers use
available resources to satisfy customers and achieve organizational goals
Management Skills - Answer-technical, human, conceptual
Technical Skills - Answer-Mastery of the methods, techniques, and equipment involved in specific
functions such as engineering, manufacturing, or finance.
Human Skills - Answer-A manager's ability to work with and through other people and to work
effectively as part of a group member.
Conceptual Skills - Answer-The cognitive ability to see the organization as a whole and the relationships
among its parts.
Top Managers - Answer-At the top of the hierarchy and are responsible for the entire organization.
Titles include president, chairperson, executive director, CEO, and executive vice president. They are
responsible for setting organizational goals, defining strategies for achieving them, monitoring and
interpreting the external environment, and making decisions that affect the entire organization.
Middle Managers - Answer-Work at middle levels of the organization and are responsible for business
units and major departments. Examples of titles include department head, division head, manager of
quality control, and director of the research lab. Middle managers typically have two or more
management levels beneath them. Responsible for implementing the overall strategies and policies
defined by top managers. Generally concerned with the near future, rather than with long range
planning.
First Line Manager - Answer-Directly responsible for the production of goods and services. They are first
or second level of management with titles such as supervisor, line manager, section chief and office
manager. They are responsible for teams and non management employees. Their primary concern is the
application of rules and procedures to achieve efficient production, provide technical assistance, and
motivate subordinates.
Functions of Management - Answer-planning and decision making, organizing, leading, and controlling
Planning - Answer-identify goals for future organizational performance and deciding on the tasks and
use of resources need to attain them.
Organizing - Answer-involves assigning tasks, grouping tasks into departments, delegating authority,
and allocating resources across the organization
Leading - Answer-the use of influence to motivate employees to achieve organizational goals
Controlling - Answer-monitoring employees' activities, determining whether the organization is moving
toward its goals, and making corrections as necessary
The Process of Management - Answer-Resources->Planning, Organizing, Leading, Controlling-
>Performance (see figure 1.3)
Resources a manager must utilize - Answer-Human, Financial, Raw Materials, Technological, and
Information.
, Organizational Performance - Answer-A measure of how efficiently and effectively managers use
available resources to satisfy customers and achieve organizational goals
Management Skills - Answer-technical, human, conceptual
Technical Skills - Answer-Mastery of the methods, techniques, and equipment involved in specific
functions such as engineering, manufacturing, or finance.
Human Skills - Answer-A manager's ability to work with and through other people and to work
effectively as part of a group member.
Conceptual Skills - Answer-The cognitive ability to see the organization as a whole and the relationships
among its parts.
Top Managers - Answer-At the top of the hierarchy and are responsible for the entire organization.
Titles include president, chairperson, executive director, CEO, and executive vice president. They are
responsible for setting organizational goals, defining strategies for achieving them, monitoring and
interpreting the external environment, and making decisions that affect the entire organization.
Middle Managers - Answer-Work at middle levels of the organization and are responsible for business
units and major departments. Examples of titles include department head, division head, manager of
quality control, and director of the research lab. Middle managers typically have two or more
management levels beneath them. Responsible for implementing the overall strategies and policies
defined by top managers. Generally concerned with the near future, rather than with long range
planning.
First Line Manager - Answer-Directly responsible for the production of goods and services. They are first
or second level of management with titles such as supervisor, line manager, section chief and office
manager. They are responsible for teams and non management employees. Their primary concern is the
application of rules and procedures to achieve efficient production, provide technical assistance, and
motivate subordinates.
