MAN 3025 Exam 1
Intellectual Capital - Answer-the total sum of a workforce's knowledge and ability that can be used for
the organization's benefit
Workforce Diversity - Answer-creating and maintaining a workforce that is represented by groups of
groups of people of different age groups, ethnicities, genders, races, religions, and sexual orientations
Prejudice - Answer-Having preconceived unreasonable attitudes regarding members of a certain
demographic, population, or group.
Discrimination - Answer-when members of a particular group are given substandard and unfair
treatment in the organization
Glass Ceiling Effect - Answer-an unseen barrier that stops minority groups and women from attaining
high positions in organizations, despite adequate experience and qualifications.
Globalization - Answer-the process by which different countries and regions have become
interdependent in regard to resources, markets, and competition; driven by new developments in
technology
,Portfolio Worker - Answer-a person who can adapt to different jobs and careers due to possessing many
different types of skills
Organization - Answer-an arrangement of workers who collaborate to accomplish a collective goal;
organizations achieve what one person CAN NOT.
Open System - Answer-a system that both responds to, and has an effect on its environment; by taking
resources (inputs) and changing them into goods or services (outputs) for its customers
Productivity - Answer-the cost of various inputs compared to the value of the outputs
Two Main Elements of Productivity - Answer-Efficiency and Effectiveness
Performance Efficiency (input) - Answer-a measure of input that describes how well resources were
used in completing an objective
Performance Effectiveness (output) - Answer-a measure of output in the form of a goal or objective
accomplishment
Manager - Answer-Supervises employees and also acts as a driving force to direct and enhance the
performance of other workers.
Administrator - Answer-Manager for a non-profit or government organization
Levels of Managers - Answer-Supervisors, Middle Managers, Top Managers
, Supervisor - Answer-Lowest level management position; on the front lines, in charge of managing
employees who are not in managerial positions.
Middle Managers - Answer-Monitor and lead large divisions that are made up of numerous smaller
business units; eg, plant managers, general managers, and divisional managers
Top Managers - Answer-in charge of leading and managing either the whole organization or a large part
of it; eg, President, Vice President, CEO
Types of Managers - Answer-Line Managers, Staff Managers, Functional Managers, General Managers
Line Managers - Answer-oversee employees "on the front lines" who create the goods and/or services;
interaction with employees is on a daily basis.
Staff Managers - Answer-support the line workers with certain tech skills; eg, director of HR
Functional Managers - Answer-have expertise in a single area, such as production, accounting, HR, sales,
or marketing
General Managers - Answer-have an area of responsibility that encompasses many of the above
functional areas
Upside-Down Pyramid - Answer-Base(top) level- Clients and Customers
Top Middle level- Operating Workers
Lower Mid level- Mid level managers and team leaders
Last(pointed end) - Top Managers
Management - Answer-Planning, Organizing, Leading, and Controlling
Intellectual Capital - Answer-the total sum of a workforce's knowledge and ability that can be used for
the organization's benefit
Workforce Diversity - Answer-creating and maintaining a workforce that is represented by groups of
groups of people of different age groups, ethnicities, genders, races, religions, and sexual orientations
Prejudice - Answer-Having preconceived unreasonable attitudes regarding members of a certain
demographic, population, or group.
Discrimination - Answer-when members of a particular group are given substandard and unfair
treatment in the organization
Glass Ceiling Effect - Answer-an unseen barrier that stops minority groups and women from attaining
high positions in organizations, despite adequate experience and qualifications.
Globalization - Answer-the process by which different countries and regions have become
interdependent in regard to resources, markets, and competition; driven by new developments in
technology
,Portfolio Worker - Answer-a person who can adapt to different jobs and careers due to possessing many
different types of skills
Organization - Answer-an arrangement of workers who collaborate to accomplish a collective goal;
organizations achieve what one person CAN NOT.
Open System - Answer-a system that both responds to, and has an effect on its environment; by taking
resources (inputs) and changing them into goods or services (outputs) for its customers
Productivity - Answer-the cost of various inputs compared to the value of the outputs
Two Main Elements of Productivity - Answer-Efficiency and Effectiveness
Performance Efficiency (input) - Answer-a measure of input that describes how well resources were
used in completing an objective
Performance Effectiveness (output) - Answer-a measure of output in the form of a goal or objective
accomplishment
Manager - Answer-Supervises employees and also acts as a driving force to direct and enhance the
performance of other workers.
Administrator - Answer-Manager for a non-profit or government organization
Levels of Managers - Answer-Supervisors, Middle Managers, Top Managers
, Supervisor - Answer-Lowest level management position; on the front lines, in charge of managing
employees who are not in managerial positions.
Middle Managers - Answer-Monitor and lead large divisions that are made up of numerous smaller
business units; eg, plant managers, general managers, and divisional managers
Top Managers - Answer-in charge of leading and managing either the whole organization or a large part
of it; eg, President, Vice President, CEO
Types of Managers - Answer-Line Managers, Staff Managers, Functional Managers, General Managers
Line Managers - Answer-oversee employees "on the front lines" who create the goods and/or services;
interaction with employees is on a daily basis.
Staff Managers - Answer-support the line workers with certain tech skills; eg, director of HR
Functional Managers - Answer-have expertise in a single area, such as production, accounting, HR, sales,
or marketing
General Managers - Answer-have an area of responsibility that encompasses many of the above
functional areas
Upside-Down Pyramid - Answer-Base(top) level- Clients and Customers
Top Middle level- Operating Workers
Lower Mid level- Mid level managers and team leaders
Last(pointed end) - Top Managers
Management - Answer-Planning, Organizing, Leading, and Controlling
