Mang 3401 Final Exam With
Complete Solution
Management - ANSWER the planning, organizing, leading, and controlling of
human and other resources to achieve organizational goals efficiently and
effectively
Resources - ANSWER people, money, natural resources, technology, time (the
only resource you can't create more of), customers
planning - ANSWER identifying and selecting appropriate goals.
thinking ahead. leads to a strategy all w/ the aim of achieving organizational
goals
organizing - ANSWER structuring working relationships in a way that allows
organizational members to work together to achieve organizational goals
leading - ANSWER articulating a clear vision and energizing and enabling
organizational members so they understand the part they play in achieving
organizational goals
controlling - ANSWER evaluating how well an organization is achieving its
goals and taking action to maintain or improve performance
quality of leadership - ANSWER impact of how good leadership has on the
company, establishes and maintains the culture of the organization
4 levels of managers - ANSWER first line manager,
middle manager,
,top manager,
CEO
first line manager - ANSWER a manager who is responsible for the daily
supervision of non managerial employees
middle manager - ANSWER a manager who supervises first line managers
and is responsible for finding the best way to use resources to achieve
organizational goals
top manager - ANSWER a manager who establishes organizational goals,
decides how departments should interact, and monitors the performance of
middle managers
VP, executive VP, Senior Coordinator, Director of Supply and Resources
top management team - ANSWER a group composed of the CEO, COO, the
president, and the heads of the most important departments.
Skills a first line manager needs to be effective - ANSWER conceptual skills
human skills
technical skills
core competency
conceptual skills - ANSWER ability to analyze, diagnose, and to distinguish
between cause and effect
human skills - ANSWER the ability to understand, alter, lead, and control the
,behavior of other individuals and groups
technical skills - ANSWER the job-specific knowledge and techniques
required to perform an organizational role
core competency - ANSWER the specific set of departmental skills,
knowledge, and experience that allows one organization to outperform
another
scientific management - ANSWER Frederick Taylor (father of management)
the systematic study of relationships between people and tasks for the
purpose of redesigning the work process to increase efficiency
principles of scientific management - ANSWER p1: study the way workers
perform their tasks, gather all informal job knowledge that workers possess,
and experiment with ways of improving how tasks are performed.
p2: codify the new methods of performing tasks into written rules and
standard operating procedures.
p3: carefully select workers who posses skills and abilities that match the
needs of the task, and train them to perform the task according to the
established rules and procedures.
p4: establish a fair or acceptable level of performance for a task, and then
develop a pay system that rewards performance above the acceptable level.
, Theory X and Theory Y - ANSWER Douglas McGregor proposed two sets of
assumptions about how work attitudes and behaviors not only dominate the
way managers think, but also affect how they behave in organizations.
Theory X - ANSWER a set of negative assumptions about workers that leads
to the conclusion that a manager's task is to supervise workers closely and
control their behavior.
Theory Y - ANSWER a set of positive assumptions about workers that leads
to the conclusion that a manager's task is to create a work setting that
encourages commitment to organizational goals and provides opportunities
for workers to be imaginative and to exercise initiative and self-direction.
Theory of Bureaucracy - ANSWER Max Weber, who was a sociologist.
a formal system of organization and administration designed to ensure
efficiency and effectiveness
behavioral management - ANSWER Mary Parker Follet (mother of
management)
the study of how managers should behave to motivate employees and
encourage them to perform at high levels and be committed to the
Complete Solution
Management - ANSWER the planning, organizing, leading, and controlling of
human and other resources to achieve organizational goals efficiently and
effectively
Resources - ANSWER people, money, natural resources, technology, time (the
only resource you can't create more of), customers
planning - ANSWER identifying and selecting appropriate goals.
thinking ahead. leads to a strategy all w/ the aim of achieving organizational
goals
organizing - ANSWER structuring working relationships in a way that allows
organizational members to work together to achieve organizational goals
leading - ANSWER articulating a clear vision and energizing and enabling
organizational members so they understand the part they play in achieving
organizational goals
controlling - ANSWER evaluating how well an organization is achieving its
goals and taking action to maintain or improve performance
quality of leadership - ANSWER impact of how good leadership has on the
company, establishes and maintains the culture of the organization
4 levels of managers - ANSWER first line manager,
middle manager,
,top manager,
CEO
first line manager - ANSWER a manager who is responsible for the daily
supervision of non managerial employees
middle manager - ANSWER a manager who supervises first line managers
and is responsible for finding the best way to use resources to achieve
organizational goals
top manager - ANSWER a manager who establishes organizational goals,
decides how departments should interact, and monitors the performance of
middle managers
VP, executive VP, Senior Coordinator, Director of Supply and Resources
top management team - ANSWER a group composed of the CEO, COO, the
president, and the heads of the most important departments.
Skills a first line manager needs to be effective - ANSWER conceptual skills
human skills
technical skills
core competency
conceptual skills - ANSWER ability to analyze, diagnose, and to distinguish
between cause and effect
human skills - ANSWER the ability to understand, alter, lead, and control the
,behavior of other individuals and groups
technical skills - ANSWER the job-specific knowledge and techniques
required to perform an organizational role
core competency - ANSWER the specific set of departmental skills,
knowledge, and experience that allows one organization to outperform
another
scientific management - ANSWER Frederick Taylor (father of management)
the systematic study of relationships between people and tasks for the
purpose of redesigning the work process to increase efficiency
principles of scientific management - ANSWER p1: study the way workers
perform their tasks, gather all informal job knowledge that workers possess,
and experiment with ways of improving how tasks are performed.
p2: codify the new methods of performing tasks into written rules and
standard operating procedures.
p3: carefully select workers who posses skills and abilities that match the
needs of the task, and train them to perform the task according to the
established rules and procedures.
p4: establish a fair or acceptable level of performance for a task, and then
develop a pay system that rewards performance above the acceptable level.
, Theory X and Theory Y - ANSWER Douglas McGregor proposed two sets of
assumptions about how work attitudes and behaviors not only dominate the
way managers think, but also affect how they behave in organizations.
Theory X - ANSWER a set of negative assumptions about workers that leads
to the conclusion that a manager's task is to supervise workers closely and
control their behavior.
Theory Y - ANSWER a set of positive assumptions about workers that leads
to the conclusion that a manager's task is to create a work setting that
encourages commitment to organizational goals and provides opportunities
for workers to be imaginative and to exercise initiative and self-direction.
Theory of Bureaucracy - ANSWER Max Weber, who was a sociologist.
a formal system of organization and administration designed to ensure
efficiency and effectiveness
behavioral management - ANSWER Mary Parker Follet (mother of
management)
the study of how managers should behave to motivate employees and
encourage them to perform at high levels and be committed to the
