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Lean Bronze Exam Study Guide
In lean thinking, value is created by the producer but can only be defined by the:
designer/engineer
Ultimate end user
customer
none of the above - answer✔Ultimate End User
Gemba in a service company is where:
customers come into contact with services offered
services are packaged and delivered
services are documented
none of the above - answer✔customers come into contact with services offered
The best way to handle low-volume, low-frequency orders with high-demand variation is to:
use dedicated lines
use the right-sized equipment
supply product as it is demanded
create product in workcells - answer✔supply product as it is demanded
Defining value and making it flow typically leads to organization of production according to:
function
customer demand
product families
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profitability - answer✔product families
Organizations commonly add which of the following metric categories to PQCD to measure value to the
customer?
Safety
Durability
Sustainability
Cosmetic Appea - answer✔Safety
Value is defined as:
What is sold to the customer
Anything that results in profit for the company when it is sold
Correct! What the customer is willing to pay for
Providing high-quality products at low cost - answer✔What the customer is willing to pay for
Which term denotes the voluntary alliance of all interested parties to oversee the entire value stream
and eliminate all forms of waste?
Vertical integration
Supply Chain Management
Correct! Lean enterprise
Learning organization - answer✔Lean enterprise
When looking at a value stream to create and deliver value to customers, it is necessary to go beyond
the confines of a company to include upstream suppliers. When this is done, what typically is the
immediate discovery?
Better ways to synchronize processes
Excessive inventories
Correct! Duplicate or repetitive processes
Low-hanging fruits - answer✔Duplicate or repetitive processes
The reason and motivation behind process measurements in general is measuring:
for reporting and documentation
to emphasize what matters
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Correct! what you want to improve
to ensure use of resources in maximized - answer✔what you want to improve
Inventory for a "non-lean" company is normally considered a (an)__________
while inventory for a lean company is viewed as _________.
Correct! asset; waste
necessity; unnecessary
buffer; muda
None of the above - answer✔asset; waste
SMART goals should be set collaboratively with __________, having the __________ in mind in order to
be most effective.
company; values
customer; products & services
Correct! employee; customer
manager; company - answer✔employee; customer
When lead time is reduced, what measure typically increases?
Changeover time
First pass yield
Correct Answer Inventory Turns
Cycle time - answer✔Answer Inventory Turns
If the countermeasures implemented from doing your A3 practical problem solving exercise fail to
produce the expected results, you should:
Throw away the A3 and start from scratch
Correct! Revisit your A3 and identify other potential countermeasures
Develop standard work to eliminate the discrepancy
Hold a meeting to get all the staff together to solve the problem - answer✔Revisit your A3 and identify
other potential countermeasures
Which of the following is the most important when running a process?
Correct Answer Quality
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Delivery
Production
Cost - answer✔Answer Quality
Which is most important when building your "corporate quality culture"?
Well-defined corporate mission statements
Employee attendance is monitored and rewarded
Production goals are always met
Correct Answer Problems are identified and fixed - answer✔Problems are identified and fixed
Your management decisions should be based on which of the following:
short-term profits
providing the highest quality
greatest ROI
Correct Answer A long-term philosophy - answer✔A long-term philosophy
Kanbans are a good example of:
5S
Correct! Visual management
Automation
Jidoka - answer✔Visual management
According to lean, problems are:
Correct! Opportunities for improvement
Ignored
Bad for the process
Someone's fault - answer✔Opportunities for improvement
What does TAKT time measure?
cycle time
output