APCO Questions With Complete Solutions
Vital Services Functions that facilitate communication with the public, between members
of the same agency, between public safety agencies, and support services
4 Vital Services Communications with the public, between members of the same agency,
between public safety agencies and support services
Mutual Aid A process of supplying supplemental personnel, equipment or other resources
to an incident to assist agencies that may be in danger of becoming overwhelmed with responses
Communication The transmission of an idea from the mid of one to the mind of another,
with understanding
Nonverbal Communication Most understanding is conveyed through __________
What Communicates the situation to the telecommunicator? Back round noise, words,
tone of voice and inflection
, APCO Questions With Complete Solutions
List the 5 components of the communication cyle. Sender, Reciever, Message, Medium
and Feedback
Nonverbal Attending Physically signaling that you are listening
Active Listening Demonstrating an interest & understanding in what is being said by
staying focused, asking questions, listening for the main point, and rationale behind what is
being said
Open Ended Questions Questions that cannot be answered with "yes" or "no"
Paraphrasing A brief rephrasing of information provided by the sender
Reflective Feelings Repeating in a short declaring be statement the emotions or feelings
that the sender is communicating
Vital Services Functions that facilitate communication with the public, between members
of the same agency, between public safety agencies, and support services
4 Vital Services Communications with the public, between members of the same agency,
between public safety agencies and support services
Mutual Aid A process of supplying supplemental personnel, equipment or other resources
to an incident to assist agencies that may be in danger of becoming overwhelmed with responses
Communication The transmission of an idea from the mid of one to the mind of another,
with understanding
Nonverbal Communication Most understanding is conveyed through __________
What Communicates the situation to the telecommunicator? Back round noise, words,
tone of voice and inflection
, APCO Questions With Complete Solutions
List the 5 components of the communication cyle. Sender, Reciever, Message, Medium
and Feedback
Nonverbal Attending Physically signaling that you are listening
Active Listening Demonstrating an interest & understanding in what is being said by
staying focused, asking questions, listening for the main point, and rationale behind what is
being said
Open Ended Questions Questions that cannot be answered with "yes" or "no"
Paraphrasing A brief rephrasing of information provided by the sender
Reflective Feelings Repeating in a short declaring be statement the emotions or feelings
that the sender is communicating
