APCO Telecommunicator Test Questions
And Answers
The term vital services defines the primary functions or tasks of public safety
communications systems True
Telephone books, maps, and cross reference directories are examples of PSAP
informational resources True
A policy is a guide to action and a procedure is a guide to thinking False, A policy is a
guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication False
A question that can't be answered yes or no is an open ended question True
Restating a speakers main points in your own words is applying the active listening
technique False
, APCO Telecommunicator Test Questions
And Answers
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing False
An observation is based on assumptions and an inference is based on facts. False, An
observation is based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence, consideration, and respect
True
Emergency calls only come in on emergency lines False
Giving legal advice and/or personal opinions is part of a telecommunicators job
False
It's okay for a telecommunicator to rely on memory during info gathering False
An accurate description of weapons is critical info for response units True
, APCO Telecommunicator Test Questions
And Answers
The ALI is the calling party's telephone number and the ANI is the calling party's address
and dispatch info. False, ALI is location and ANI is number
E911 systems enhance basic 911 systems by automatically providing the callers telephone
number and physical address True
Cordless telephones are considered part of the wireless telephone systems False
911 calls are selectively routed to the correct PSAP based on the MSAG True
The four basic operational methods for call routing are direct dispatch, call transfer, call
relay, and call referral True
PBX pinpoints the exact location of the caller. False, usually used in large building
and gives a vague location
Wireless E911 phase one provides the estimated location latitude and longitude of the
calling phone False
And Answers
The term vital services defines the primary functions or tasks of public safety
communications systems True
Telephone books, maps, and cross reference directories are examples of PSAP
informational resources True
A policy is a guide to action and a procedure is a guide to thinking False, A policy is a
guide to thinking and a procedure is a guide to action
All non verbal communication requires face to face communication False
A question that can't be answered yes or no is an open ended question True
Restating a speakers main points in your own words is applying the active listening
technique False
, APCO Telecommunicator Test Questions
And Answers
Repeating in a short declarative statement the emotions or feelings the speaker is
communicating is applying the active listening technique of paraphrasing False
An observation is based on assumptions and an inference is based on facts. False, An
observation is based on facts and an inference is based on assumptions
Good customer service means treating callers with dilligence, consideration, and respect
True
Emergency calls only come in on emergency lines False
Giving legal advice and/or personal opinions is part of a telecommunicators job
False
It's okay for a telecommunicator to rely on memory during info gathering False
An accurate description of weapons is critical info for response units True
, APCO Telecommunicator Test Questions
And Answers
The ALI is the calling party's telephone number and the ANI is the calling party's address
and dispatch info. False, ALI is location and ANI is number
E911 systems enhance basic 911 systems by automatically providing the callers telephone
number and physical address True
Cordless telephones are considered part of the wireless telephone systems False
911 calls are selectively routed to the correct PSAP based on the MSAG True
The four basic operational methods for call routing are direct dispatch, call transfer, call
relay, and call referral True
PBX pinpoints the exact location of the caller. False, usually used in large building
and gives a vague location
Wireless E911 phase one provides the estimated location latitude and longitude of the
calling phone False
