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What document dictates the Standards for the
Water Damage Restoration Industry? - ANS IICRC S500
What needs to be signed before restoration
begins? - ANS Work Authorization or Emergency Service Agreement
What should be indicated on that contract? - ANS It should contain sufficient detail regarding
the work to be performed, the timing and payment amount.
Why do we extract water from carpet multiple times? - ANS A thorough extraction is required
to reduce drying time.
After the water is extracted, what dictates the rate of drying? - ANS Evaporation or Rate of
Evaporation
What should we do if we find pre-existing
damage? - ANS Document and communicate.
What two tools are necessary to disengage the
carpet? - ANS Knee Kicker and Carpet Awl
What is delamination? - ANS Separation of Carpet from 1st and 2nd backing.
What can cause delamination? - ANS Poor installment, stretching or folding.
What should we do if we discover significant
delamination on our project? - ANS Document and communicate.
Is it okay to cut carpet seams? - ANS Only if necessary.
What is the purpose of the skin on carpet cushion? - ANS To help carpet slide over pad
during installation.
Before a technician can wear a respirator, what needs to be done? - ANS Fit test, medical
evaluation and training.
What is our first responsibility when arriving at any water loss? - ANS Safety check and look
for any potential hazards.
, Name two substances found in construction that are Federally regulated: - ANS Lead and
Asbestos.
For safety, with what should all our drying equipment be equipped? - ANS Ground Fault
Plugs and safety screens.
What should we do with equipment that has damaged electrical cords? - ANS Tag equipment
and mark them as OUT OF SERVICE.
Where do we dispose of the water we collect on a water damage loss? - ANS Federally
regulated drainage facility.
What must we do before we apply a biocide into a structure? - ANS Advice and get consent.
What is a solution called when it reduces, but does not eliminate germs; produces a healthful
condition? - ANS Sanitizer.
What is a solution called when it is used to produce a surface absent of life? - ANS Sterilizer.
What must we follow every time we apply a government registered biocide? - ANS Product
Label.
Should we use air movers on moldy surfaces? - ANS NO, NEVER, NUNCA!!!
What should we do if we encounter mold on the job? - ANS Stop work, document and
communicate.
What should we do if there is a disagreement in what is restorable on a sewage damage loss? -
ANS Stop work and determine liability.
What PPE should a restorer wear - at a minimum - on a Category 3 loss? - ANS Gloves, face
masks and boots.
What does classification refer to? - ANS Rate of evaporation.
What is a Class 1 water loss? - ANS Under 5% of area is affected.
What is a Class 2 water loss? - ANS 5% - 40% of area is affected.
What is a Class 3 water loss? - ANS Above 40% of area is affected.
What is a Class 4 water loss? - ANS Deeply held or bound moisture.