CompTIA A+ 220-1101 Practice Test Questions with
Verified Answers.
The printer in the accounting department has stopped all printing processes. The print
queue shows seven jobs in the queue waiting to be printed. Which of the following would
be the BEST next troubleshooting step?
A. Send a test job to the printer and move it to the top of the queue
B. Restart the printer's spooler
C. Install an updated version of the printer driver
D. Delete everything in the queue and resend the print jobs - Correct Answer B. Restart
the printer's spooler
The print spooler is the software responsible for storing print jobs and sending them to the
printer. If the printer spooler has failed or has stopped, then none of the print jobs will be
sent to the printer.
7. A system administrator has connected an external USB drive to a computer to transfer
some documents. When booting the computer, the system tries to boot from the external
drive and gives an error message. Which of the following would be the BEST way to
prevent the USB drive from booting?
A. Modify the BIOS to boot from the internal hard drive
B. Modify the boot order in Windows Disk Management
C. Rebuild the MBR on the external hard drive
D. Disable the external drive in Device Manager - Correct Answer A. Modify the BIOS to
boot from the internal hard drive
The boot order is managed in the system BIOS, and one way to avoid the computer from
attempting to boot from an external storage device is to move the internal drive to have a
higher boot priority.
A user's print jobs to a new multifunction printer produce pages of garbled text, but jobs
from other users are printing normally. Which of the following would be the MOST likely
reason for this issue?
A. Printer driver specifies secured prints
B. Faulty network cable
C. Print driver is configured for PCL
,D. Application is not authorized to print - Correct Answer C. Print driver is configured for
PCL
The page description language configured in a printer driver must match the language on
the printer. If a device prints to a PostScript printer using Hewlett-Packard's PCL (Printer
Command Language), the output will appear garbled and unreadable.
A network connection in a conference room was installed years ago, and there's no
documentation for the cable run. Connecting a device to the cable results in a successful
Ethernet connection, so the other end of the cable should terminate somewhere in the
wiring closet. Which of these tools would be the best choice to find the other end of the
network connection?
A. Cable tester
B. Tone generator
C. Multimeter
D. Crimper - Correct Answer B. Tone generator
A tone generator is used to produce an analog tone on the cable, and an inductive probe
is used to "listen" for the tone on the other end of the cable.
A network administrator has received a ticket complaining of port flapping on an Ethernet
switch. Which of the following would be the MOST likely reason for this issue?
A. Firewall rule is blocking traffic
B. Faulty crimp on an Ethernet connector
C. Excessive jitter measurements
D. Duplex mismatch - Correct Answer B. Faulty crimp on an Ethernet connector
Port flapping describes a network interface that constantly transitions between connected
and disconnected. This can sometimes be related to software or firmware, but is most
likely associated with a hardware issue. For example, a faulty cable or connector could
cause intermittent connectivity and create a flapping Ethernet port.
A user has powered on their computer and received the message "Operating system not
found." A check of the system shows that the SATA drive cables are properly connected.
Which of the following would be the NEXT best troubleshooting step?
A. Boot to Safe Mode
B. Replace the boot drive
,C. Restore from a known good backup
D. Check for removable drives - Correct Answer D. Check for removable drives
If a USB (Universal Serial Bus) storage device is connected to a computer and the BIOS
(Basic Input/Output System) is checking USB devices before the primary storage drive,
the "Operating system not found" error could appear with some USB devices. To avoid
this error, the boot order in the BIOS can be changed, or the USB device can be
disconnected during the boot process and reconnected after the operating system has
started.
A user is having an issue with a smartphone battery bulging and physically pushing the
screen away from the phone. The rest of the phone appears to be operating normally.
Which of the following should be the BEST next troubleshooting step?
A. Power off the phone and contact support
B. Upgrade to the latest OS version
C. Replace the screen
D. Perform a factory reset - Correct Answer A. Power off the phone and contact support
A swollen battery indicates damage to the battery and could potentially be a fire hazard.
The phone should be powered down and the damaged battery should be removed by a
trained smartphone support technician.
A client's laptop appears to boot normally, but nothing ever appears on the LCD. After
closer inspection, you notice the output is visible but it's too faint to clearly see anything.
What is the MOST likely cause of this issue?
A. Video card
B. Inverter
C. Video driver
D. Power adapter - Correct Answer B. Inverter
The inverter powers the CCFL (Cold Cathode Fluorescent Lamp) LCD (Liquid Crystal
Display) backlight, allowing you to easily view the pixels on the display. Most newer
laptops will use LED (Light Emitting Diode) backlights with existing DC (Direct Current)
power and these LED lights don't require an inverter.
A graphics designer is experiencing increasing delays when accessing files on her hard
drive. The user maintains a daily backup of all data on the drive. Which of these would be
the BEST next troubleshooting step for this issue?
, A. Reinstall Windows
B. Perform a hard drive diagnostic
C. Restore from the daily backup
D. Boot to Safe Mode - Correct Answer B. Perform a hard drive diagnostic
Before making any changes, it would be useful to gather more information about this
problem. A hardware diagnostic would determine if the hard drive itself is working
properly. If the hard drive is operating normally, the troubleshooting process can then shift
to the operating system and software.
Which of the following would be MOST likely found on an optical disc?
A. Document archive
B. Operating system boot files
C. RAID parity files
D. BIOS configurations - Correct Answer A. Document archive
An optical disc such as a DVD-ROM (Digital Versatile Disc - Read Only Memory) has the
advantage of a relatively large storage area and the ability to write once and never worry
about an accidental deletion. The storage of documents and other files is a common use
of optical discs.
When a user starts their computer, the screen remains blank and the computer beeps
twice. Which of these would be the MOST likely cause of this issue?
A. The boot device is not connected
B. The memory is faulty
C. The operating system has become corrupted
D. The PC is infected with malware - Correct Answer B. The memory is faulty
The POST (Power On Self Test) is the initial hardware check during the startup process. If
a major hardware component is faulty, the computer will beep and a message will be
displayed on the screen. If the issue is related to a critical component, the computer will
not be able to display a message on the screen and instead will beep a certain number of
times as a code to specify the error.
A firewall is configured to block email transfers from a remote server. Which of the
following ports is the firewall blocking?
A. 443
Verified Answers.
The printer in the accounting department has stopped all printing processes. The print
queue shows seven jobs in the queue waiting to be printed. Which of the following would
be the BEST next troubleshooting step?
A. Send a test job to the printer and move it to the top of the queue
B. Restart the printer's spooler
C. Install an updated version of the printer driver
D. Delete everything in the queue and resend the print jobs - Correct Answer B. Restart
the printer's spooler
The print spooler is the software responsible for storing print jobs and sending them to the
printer. If the printer spooler has failed or has stopped, then none of the print jobs will be
sent to the printer.
7. A system administrator has connected an external USB drive to a computer to transfer
some documents. When booting the computer, the system tries to boot from the external
drive and gives an error message. Which of the following would be the BEST way to
prevent the USB drive from booting?
A. Modify the BIOS to boot from the internal hard drive
B. Modify the boot order in Windows Disk Management
C. Rebuild the MBR on the external hard drive
D. Disable the external drive in Device Manager - Correct Answer A. Modify the BIOS to
boot from the internal hard drive
The boot order is managed in the system BIOS, and one way to avoid the computer from
attempting to boot from an external storage device is to move the internal drive to have a
higher boot priority.
A user's print jobs to a new multifunction printer produce pages of garbled text, but jobs
from other users are printing normally. Which of the following would be the MOST likely
reason for this issue?
A. Printer driver specifies secured prints
B. Faulty network cable
C. Print driver is configured for PCL
,D. Application is not authorized to print - Correct Answer C. Print driver is configured for
PCL
The page description language configured in a printer driver must match the language on
the printer. If a device prints to a PostScript printer using Hewlett-Packard's PCL (Printer
Command Language), the output will appear garbled and unreadable.
A network connection in a conference room was installed years ago, and there's no
documentation for the cable run. Connecting a device to the cable results in a successful
Ethernet connection, so the other end of the cable should terminate somewhere in the
wiring closet. Which of these tools would be the best choice to find the other end of the
network connection?
A. Cable tester
B. Tone generator
C. Multimeter
D. Crimper - Correct Answer B. Tone generator
A tone generator is used to produce an analog tone on the cable, and an inductive probe
is used to "listen" for the tone on the other end of the cable.
A network administrator has received a ticket complaining of port flapping on an Ethernet
switch. Which of the following would be the MOST likely reason for this issue?
A. Firewall rule is blocking traffic
B. Faulty crimp on an Ethernet connector
C. Excessive jitter measurements
D. Duplex mismatch - Correct Answer B. Faulty crimp on an Ethernet connector
Port flapping describes a network interface that constantly transitions between connected
and disconnected. This can sometimes be related to software or firmware, but is most
likely associated with a hardware issue. For example, a faulty cable or connector could
cause intermittent connectivity and create a flapping Ethernet port.
A user has powered on their computer and received the message "Operating system not
found." A check of the system shows that the SATA drive cables are properly connected.
Which of the following would be the NEXT best troubleshooting step?
A. Boot to Safe Mode
B. Replace the boot drive
,C. Restore from a known good backup
D. Check for removable drives - Correct Answer D. Check for removable drives
If a USB (Universal Serial Bus) storage device is connected to a computer and the BIOS
(Basic Input/Output System) is checking USB devices before the primary storage drive,
the "Operating system not found" error could appear with some USB devices. To avoid
this error, the boot order in the BIOS can be changed, or the USB device can be
disconnected during the boot process and reconnected after the operating system has
started.
A user is having an issue with a smartphone battery bulging and physically pushing the
screen away from the phone. The rest of the phone appears to be operating normally.
Which of the following should be the BEST next troubleshooting step?
A. Power off the phone and contact support
B. Upgrade to the latest OS version
C. Replace the screen
D. Perform a factory reset - Correct Answer A. Power off the phone and contact support
A swollen battery indicates damage to the battery and could potentially be a fire hazard.
The phone should be powered down and the damaged battery should be removed by a
trained smartphone support technician.
A client's laptop appears to boot normally, but nothing ever appears on the LCD. After
closer inspection, you notice the output is visible but it's too faint to clearly see anything.
What is the MOST likely cause of this issue?
A. Video card
B. Inverter
C. Video driver
D. Power adapter - Correct Answer B. Inverter
The inverter powers the CCFL (Cold Cathode Fluorescent Lamp) LCD (Liquid Crystal
Display) backlight, allowing you to easily view the pixels on the display. Most newer
laptops will use LED (Light Emitting Diode) backlights with existing DC (Direct Current)
power and these LED lights don't require an inverter.
A graphics designer is experiencing increasing delays when accessing files on her hard
drive. The user maintains a daily backup of all data on the drive. Which of these would be
the BEST next troubleshooting step for this issue?
, A. Reinstall Windows
B. Perform a hard drive diagnostic
C. Restore from the daily backup
D. Boot to Safe Mode - Correct Answer B. Perform a hard drive diagnostic
Before making any changes, it would be useful to gather more information about this
problem. A hardware diagnostic would determine if the hard drive itself is working
properly. If the hard drive is operating normally, the troubleshooting process can then shift
to the operating system and software.
Which of the following would be MOST likely found on an optical disc?
A. Document archive
B. Operating system boot files
C. RAID parity files
D. BIOS configurations - Correct Answer A. Document archive
An optical disc such as a DVD-ROM (Digital Versatile Disc - Read Only Memory) has the
advantage of a relatively large storage area and the ability to write once and never worry
about an accidental deletion. The storage of documents and other files is a common use
of optical discs.
When a user starts their computer, the screen remains blank and the computer beeps
twice. Which of these would be the MOST likely cause of this issue?
A. The boot device is not connected
B. The memory is faulty
C. The operating system has become corrupted
D. The PC is infected with malware - Correct Answer B. The memory is faulty
The POST (Power On Self Test) is the initial hardware check during the startup process. If
a major hardware component is faulty, the computer will beep and a message will be
displayed on the screen. If the issue is related to a critical component, the computer will
not be able to display a message on the screen and instead will beep a certain number of
times as a code to specify the error.
A firewall is configured to block email transfers from a remote server. Which of the
following ports is the firewall blocking?
A. 443
