UCSB Comm 1 Midterm #1- Questions
and Answers
Competitive Styles Correct Ans--want to get their way; concern mostly with self
Direct fighting Correct Ans--"competitive fighting"
-I win, you lose
-How?
-assertivness
-verbal aggression
-hostility
-threat/ultimatum
Indirect fighting Correct Ans--"passive aggression"
-express discontent, but not openly
-How?
-provoke guilt
-subtle indirect negative messages
Cooperative Styles Correct Ans--seek to benefit both parties/relationship
,Compromise Correct Ans--both gain something
-both loose something too
-How?
-restating positions rather than needs
-negotiating extremes
Collaborating Correct Ans--win win outcome
-flexible goals/perspective
-How?
-Focusing on underlying needs
-showing empathy
-high disclosure, avoiding blame
Tactics that tend to ESCALATE conflict Correct Ans--name calling
-issue expansion
-threats
-forming coalations
Tactics that tend to REDUCE conflict Correct Ans--ask for more info
-respond to diff levels of conflict
, -facts and feelings
-metacomminication or communicating about comm
-accept responsibility
Attribution Process Correct Ans--we notice behavior and need to explain it
-can attribute it either internal causes(caused by the person/self, within the person's control
e.g. laziness) or external causes(caused by the situation or other factors outside the person's
control e.g. accident)
Fundamental attribution error Correct Ans--tendency to assume others behaviors are caused
by internal factors
self-serving bias Correct Ans-- our positive outcomes (successes) due to internal factors "i'm
so smart"
-our negative outcomes(failures) due to situational external factors "the questions were tricky"
Reducing Uncertainty Correct Ans--Uncertainty Reduction Theory (URT) argues that:
-uncertainty is uncomfortable so we attempt to get info about other person either
passively(observe the other), actively(seek info from third party), interactively(talk to other)
-URT reduces uncertainty
-e.g. finding similarities increases liking
Self Disclosure Correct Ans-- Deliberately revealing info about oneself
and Answers
Competitive Styles Correct Ans--want to get their way; concern mostly with self
Direct fighting Correct Ans--"competitive fighting"
-I win, you lose
-How?
-assertivness
-verbal aggression
-hostility
-threat/ultimatum
Indirect fighting Correct Ans--"passive aggression"
-express discontent, but not openly
-How?
-provoke guilt
-subtle indirect negative messages
Cooperative Styles Correct Ans--seek to benefit both parties/relationship
,Compromise Correct Ans--both gain something
-both loose something too
-How?
-restating positions rather than needs
-negotiating extremes
Collaborating Correct Ans--win win outcome
-flexible goals/perspective
-How?
-Focusing on underlying needs
-showing empathy
-high disclosure, avoiding blame
Tactics that tend to ESCALATE conflict Correct Ans--name calling
-issue expansion
-threats
-forming coalations
Tactics that tend to REDUCE conflict Correct Ans--ask for more info
-respond to diff levels of conflict
, -facts and feelings
-metacomminication or communicating about comm
-accept responsibility
Attribution Process Correct Ans--we notice behavior and need to explain it
-can attribute it either internal causes(caused by the person/self, within the person's control
e.g. laziness) or external causes(caused by the situation or other factors outside the person's
control e.g. accident)
Fundamental attribution error Correct Ans--tendency to assume others behaviors are caused
by internal factors
self-serving bias Correct Ans-- our positive outcomes (successes) due to internal factors "i'm
so smart"
-our negative outcomes(failures) due to situational external factors "the questions were tricky"
Reducing Uncertainty Correct Ans--Uncertainty Reduction Theory (URT) argues that:
-uncertainty is uncomfortable so we attempt to get info about other person either
passively(observe the other), actively(seek info from third party), interactively(talk to other)
-URT reduces uncertainty
-e.g. finding similarities increases liking
Self Disclosure Correct Ans-- Deliberately revealing info about oneself
