HDI CUSTOMER SERVICE REP
Identify success factors to best manage your work life. - Answers- Meet commitments
with every
assignment or meeting
• Approach your manager with solutions, not problems
• Be open minded—you may not
understand why a specific managerial decision is made
• Practice your creative and critical thinking skills
• Acknowledge those around you for their positive contributions
• Identify ways to assist your team and build trust
Identify ways to exhibit personal
accountability. - Answers- • Taking ownership of incidents or requests
• Admitting to errors
• Adhering to a work schedule
• Knowing your responsibilities and fulfilling them
• Meeting personal and business
commitments
• Adhering to organization policies and procedures
• Representing the organization positively outside the regular work environment
Describe ethical behavior in a support center - Answers- • Provide consistent service to
all customers
• Demonstrate integrity in their actions and daily practices
• Take ownership and hold themselves personally accountable for their actions
• Fulfill commitments
• Protect and enhance the image of the support center
• Are loyal to the company, support organization, and team
Describe how an customer service
representative should be ethical. - Answers- • Complying with the company code of
conduct
• Reporting unethical and unauthorized use of company equipment as outlined in the
standard operating procedures
• Treating all stakeholders with respect, dignity, and being courtesy
• Conveying accurate and truthful information
• Providing the same level of quality and service to all users in order to remain fair and
consistent
Describe the role of a customer service representative in the
organization - Answers- • An Expert
• A Customer Champion
• An Expeditor
Identify the top skills most commonly required of a support
Identify success factors to best manage your work life. - Answers- Meet commitments
with every
assignment or meeting
• Approach your manager with solutions, not problems
• Be open minded—you may not
understand why a specific managerial decision is made
• Practice your creative and critical thinking skills
• Acknowledge those around you for their positive contributions
• Identify ways to assist your team and build trust
Identify ways to exhibit personal
accountability. - Answers- • Taking ownership of incidents or requests
• Admitting to errors
• Adhering to a work schedule
• Knowing your responsibilities and fulfilling them
• Meeting personal and business
commitments
• Adhering to organization policies and procedures
• Representing the organization positively outside the regular work environment
Describe ethical behavior in a support center - Answers- • Provide consistent service to
all customers
• Demonstrate integrity in their actions and daily practices
• Take ownership and hold themselves personally accountable for their actions
• Fulfill commitments
• Protect and enhance the image of the support center
• Are loyal to the company, support organization, and team
Describe how an customer service
representative should be ethical. - Answers- • Complying with the company code of
conduct
• Reporting unethical and unauthorized use of company equipment as outlined in the
standard operating procedures
• Treating all stakeholders with respect, dignity, and being courtesy
• Conveying accurate and truthful information
• Providing the same level of quality and service to all users in order to remain fair and
consistent
Describe the role of a customer service representative in the
organization - Answers- • An Expert
• A Customer Champion
• An Expeditor
Identify the top skills most commonly required of a support
