OAMAZON ACADEMY FINAL STUDY
GUIDE QUESTIONS & ANSWERS
ELABORATION
When should you verify that the Process Assistant has cleared all time on tasks issues? - After Break
Before Loadout (2nd half operation), part of a pre-shift routine is to: - Completing handoff with Sort
manager (in face-to-face station walk)
After the completion of the Sort shift, which of the following standard work items must be completed: -
Audit and correct Time on Task errors
Prior to the Start of Shift, managers should be monitoring head count and make necessary DOP
adjustments by uploading this if needed to ensure we have the correct headcount on shift: - Voluntary
Extra Time (VET) or Voluntary Time Off (VTO) on the Labor Scheduling Opportunities
You notice that on the Sort shift the PPH goal is not being met. You are also worried about meeting your
volume goal for the shift. The following is a critical part of the Sort shift that ensures we are on track to
meet our goal and allows us to make adjustments ahead of time when necessary: - Hourly Flow
Meetings
It is 1:00 and your shift starts at 1:30, what does the Sort manager need to do 30 minutes prior to the
induct start time? - Execute Container Planning (DCAP)
Which of the following happens first during the 2nd half operation shift: - Verify DPO pick list and staging
plan and have available to print in case of Network Outage
You are working to upload your pre-shift plan while comparing your pre-shift to the already created Next
Day plan using the latest projected volume, staffing ratios, and TPH. When should you have your pre-
shift plan uploaded? - 30 minutes prior to SOS
, This ensures that associates are beginning work in their process immediately or as soon as possible after
they clock in for the shift. This is crucial for productivity as we need our associates to begin working as
quickly as possible. Our current Network Goal is 2 minutes. - Fast Start
You are responsible for creating the Next Day plan. You finish completing the plan right towards the end
of the current shift. Where should you go to upload your finalized Next Day plan? - Siphon
You need 85 people to safely and efficiently process today's volume. You are currently rostered 97
people and average attendance for this day is 82%. How many associates do you need to accept VET in
order to staff the shift? - 6
Your Station has 225 DA's available per day with an SPR of 195 and an available Flex pool of 75 with an
SPR of 40. What is your total dispatch capacity? - 46,875
You are in charge of Pick & Stage and OTR depends on you for your staging of routes on time. How do
you stay proactive to avoid OTD misses? - Labor planning properly based off of projected rates and
volumes to ensure you have the correct headcount
You need 73 people to safely and efficiently process today's volume. You are currently rostered 82
people and average attendance for this day is 82%. How many associates do you need to accept VET in
order to staff the shift? - 6
Your site is expecting a total volume of 57,544 packages today. DSPs have committed to delivery 92% of
this, and the remaining 8% will go to the flex pool. Assuming all of the 150 drivers in the flex pool accept
routes, at an SPR of 25 packages, how many shipments will not dispatch from the site? (round up to the
nearest whole number) - 854
You are performing your Pick Stage Area walk, what are visual indicators that your Picklist Compliance
has misses? Select the two that applyEmpty Stow RacksPackages at the end of stow aislesPackages left in
the end cap areasPick racks are full - NOT 1 and 3 Only
What are key performance indicators that you should look at when choosing candidates for Critical
Roles? - All of the above
GUIDE QUESTIONS & ANSWERS
ELABORATION
When should you verify that the Process Assistant has cleared all time on tasks issues? - After Break
Before Loadout (2nd half operation), part of a pre-shift routine is to: - Completing handoff with Sort
manager (in face-to-face station walk)
After the completion of the Sort shift, which of the following standard work items must be completed: -
Audit and correct Time on Task errors
Prior to the Start of Shift, managers should be monitoring head count and make necessary DOP
adjustments by uploading this if needed to ensure we have the correct headcount on shift: - Voluntary
Extra Time (VET) or Voluntary Time Off (VTO) on the Labor Scheduling Opportunities
You notice that on the Sort shift the PPH goal is not being met. You are also worried about meeting your
volume goal for the shift. The following is a critical part of the Sort shift that ensures we are on track to
meet our goal and allows us to make adjustments ahead of time when necessary: - Hourly Flow
Meetings
It is 1:00 and your shift starts at 1:30, what does the Sort manager need to do 30 minutes prior to the
induct start time? - Execute Container Planning (DCAP)
Which of the following happens first during the 2nd half operation shift: - Verify DPO pick list and staging
plan and have available to print in case of Network Outage
You are working to upload your pre-shift plan while comparing your pre-shift to the already created Next
Day plan using the latest projected volume, staffing ratios, and TPH. When should you have your pre-
shift plan uploaded? - 30 minutes prior to SOS
, This ensures that associates are beginning work in their process immediately or as soon as possible after
they clock in for the shift. This is crucial for productivity as we need our associates to begin working as
quickly as possible. Our current Network Goal is 2 minutes. - Fast Start
You are responsible for creating the Next Day plan. You finish completing the plan right towards the end
of the current shift. Where should you go to upload your finalized Next Day plan? - Siphon
You need 85 people to safely and efficiently process today's volume. You are currently rostered 97
people and average attendance for this day is 82%. How many associates do you need to accept VET in
order to staff the shift? - 6
Your Station has 225 DA's available per day with an SPR of 195 and an available Flex pool of 75 with an
SPR of 40. What is your total dispatch capacity? - 46,875
You are in charge of Pick & Stage and OTR depends on you for your staging of routes on time. How do
you stay proactive to avoid OTD misses? - Labor planning properly based off of projected rates and
volumes to ensure you have the correct headcount
You need 73 people to safely and efficiently process today's volume. You are currently rostered 82
people and average attendance for this day is 82%. How many associates do you need to accept VET in
order to staff the shift? - 6
Your site is expecting a total volume of 57,544 packages today. DSPs have committed to delivery 92% of
this, and the remaining 8% will go to the flex pool. Assuming all of the 150 drivers in the flex pool accept
routes, at an SPR of 25 packages, how many shipments will not dispatch from the site? (round up to the
nearest whole number) - 854
You are performing your Pick Stage Area walk, what are visual indicators that your Picklist Compliance
has misses? Select the two that applyEmpty Stow RacksPackages at the end of stow aislesPackages left in
the end cap areasPick racks are full - NOT 1 and 3 Only
What are key performance indicators that you should look at when choosing candidates for Critical
Roles? - All of the above
