DECA Principles Test questions with
correct answers
Limited liability is a characteristic of what form of business ownership?
A. Sole proprietorship
B. Partnership
C. Corporation
D. Joint proprietorship - correct answer ✔✔C. Corporation
Where are you most likely to read relevant, valid information about federal legislation such as copyright
law?
A. Online discussion forums
B. Government publications
C. Search engines
D. Political blogs - correct answer ✔✔B. Government Publications
What type of information should employees be able to locate in their company's employee handbook?
A. The company's list of current job openings
B. The use of company property
C. The company's annual report
D. The number of vacation days that an employee has taken - correct answer ✔✔B. Use of company's
property
The employee didn't listen to the manager's explanation about how to perform a certain task because
s/he had done a similar job before. Which of the following factors caused the employee not to listen
effectively:
A. Past experiences
B. Attention span
,C. Age differences
D. Language skills - correct answer ✔✔A. past experiences
Which of the following adds meaning to the words a speaker uses:
A. Tone of voice
B. Tempo
C. Accuracy
D. Economy of speech - correct answer ✔✔A. Tone of voice
Shawn is preparing for an interview with a local company. He knows that he should ask relevant
questions about the job at the end of the interview. Which of the following will help him prepare these
questions:
A. Asking his friends what questions they think he should ask
B. Relying on the interviewer to generate the questions
C. Conducting research about the company prior to the interview
D. Finding background information about the interviewer's high school and asking him/her about
that to form a personal relationship - correct answer ✔✔C.
If an employee needs to do some research to answer a customer's telephone inquiry, the best action for
the employee to take is to obtain the customer's telephone number and then
A. put the customer on hold until the research has been completed.
B. ask the sales manager to call the customer back.
C. send the customer literature about the business and its products.
D. follow up with the customer after obtaining the requested information. - correct answer ✔✔D.
What is an important consideration when giving employees verbal directions for completing a task?
A. Employees process information differently.
B. It is best to present information in reverse order.
C. Employees usually ask questions when they are confused.
, D. It is unnecessary to use demonstrations to support verbal content. - correct answer ✔✔A.
Individuals who are able to defend their ideas objectively usually are able to provide others with
A. unrelated statistics.
B. emotional information.
C. personal opinions.
D. logical evidence. - correct answer ✔✔D.
In order to be understood on the telephone, a business's employees should always
A. speak rapidly.
B. use filler words.
C. speak from notes.
D. enunciate clearly. - correct answer ✔✔
When you state a fact, it's important to
A. think before you speak.
B. be accurate.
C. generalize.
D. change your mind. - correct answer ✔✔
Brooke is attending a meeting to discuss an upcoming project that she will be working on. To take
effective notes during the meeting, Brooke must
A. express opinions.
B. answer questions.
C. listen carefully.
D. develop a briefing. - correct answer ✔✔
Which of the following is an example of a text-oriented graphic that is often used to illustrate a business
process or organizational structure:
correct answers
Limited liability is a characteristic of what form of business ownership?
A. Sole proprietorship
B. Partnership
C. Corporation
D. Joint proprietorship - correct answer ✔✔C. Corporation
Where are you most likely to read relevant, valid information about federal legislation such as copyright
law?
A. Online discussion forums
B. Government publications
C. Search engines
D. Political blogs - correct answer ✔✔B. Government Publications
What type of information should employees be able to locate in their company's employee handbook?
A. The company's list of current job openings
B. The use of company property
C. The company's annual report
D. The number of vacation days that an employee has taken - correct answer ✔✔B. Use of company's
property
The employee didn't listen to the manager's explanation about how to perform a certain task because
s/he had done a similar job before. Which of the following factors caused the employee not to listen
effectively:
A. Past experiences
B. Attention span
,C. Age differences
D. Language skills - correct answer ✔✔A. past experiences
Which of the following adds meaning to the words a speaker uses:
A. Tone of voice
B. Tempo
C. Accuracy
D. Economy of speech - correct answer ✔✔A. Tone of voice
Shawn is preparing for an interview with a local company. He knows that he should ask relevant
questions about the job at the end of the interview. Which of the following will help him prepare these
questions:
A. Asking his friends what questions they think he should ask
B. Relying on the interviewer to generate the questions
C. Conducting research about the company prior to the interview
D. Finding background information about the interviewer's high school and asking him/her about
that to form a personal relationship - correct answer ✔✔C.
If an employee needs to do some research to answer a customer's telephone inquiry, the best action for
the employee to take is to obtain the customer's telephone number and then
A. put the customer on hold until the research has been completed.
B. ask the sales manager to call the customer back.
C. send the customer literature about the business and its products.
D. follow up with the customer after obtaining the requested information. - correct answer ✔✔D.
What is an important consideration when giving employees verbal directions for completing a task?
A. Employees process information differently.
B. It is best to present information in reverse order.
C. Employees usually ask questions when they are confused.
, D. It is unnecessary to use demonstrations to support verbal content. - correct answer ✔✔A.
Individuals who are able to defend their ideas objectively usually are able to provide others with
A. unrelated statistics.
B. emotional information.
C. personal opinions.
D. logical evidence. - correct answer ✔✔D.
In order to be understood on the telephone, a business's employees should always
A. speak rapidly.
B. use filler words.
C. speak from notes.
D. enunciate clearly. - correct answer ✔✔
When you state a fact, it's important to
A. think before you speak.
B. be accurate.
C. generalize.
D. change your mind. - correct answer ✔✔
Brooke is attending a meeting to discuss an upcoming project that she will be working on. To take
effective notes during the meeting, Brooke must
A. express opinions.
B. answer questions.
C. listen carefully.
D. develop a briefing. - correct answer ✔✔
Which of the following is an example of a text-oriented graphic that is often used to illustrate a business
process or organizational structure:
