Nonviolent crisis intervention CPI
CPI Crisis Development Model - Answer-1. Anxiety (change).....Supportive (show empathy)
2. Defensive (lose rationality) .....Directive (decelerate an escalating behavior)
3. Risk Behavior (risk to self or others)..... Physical Interventions (disengagement and/or holding skills
used as a last resort)
4. Tension reduction (decrease in physical and emotional energy).....Therapeutic rapport (re-establish
communication)
Anxiety - Answer-Noticable increase or change in behavior such as rocking, fists, crying,sweating,
clenched jaw etc)
Staff approach to Anxiety - Answer-Support - Show empathy be non-judgemental
Defensive - Answer-Beginning stages of loss of rationality
Staff role to Defensive - Answer-Directive - decelerate an escalating behavior
Risk Behavior - Answer-behaviors that present a risk to self or others
, staff role to Risk Behavior - Answer-Physical Intervention - disengagement and/or holding skills to
manage risk behavior Only use as a last resort.
Tension Reduction - Answer-A decrease in physical and emotional energy that occurs after a person has
acted out. Regaining a rational state.
Staff role in Tension Reduction - Answer-Therapeutic Rapport - re-establish communications with
individual who is experiencing tension reduction.
Proxemics - Answer-Personal Space - Area surrounding the body that is considered an extension of self.
usually 1.5 - 3 feet. Factors include gender, size, relationship, past history, etc
Kinesics - Answer-Body Language such as facial expressions, gesture, movements, etc.
Haptics - Answer-Communicating through touch
Supportive Stance - Answer--Communicates respect
-nonthreatening
-maintains safety
3 - P's - Answer-Position-where we are in relation to others
Posture - how we hold and move our body
Proximity - distance between individuals
Paraverbal communication - Answer-The vocal part of speech excluding the actual words
-tone - inflections and emotions
-volume - loudness and softness
CPI Crisis Development Model - Answer-1. Anxiety (change).....Supportive (show empathy)
2. Defensive (lose rationality) .....Directive (decelerate an escalating behavior)
3. Risk Behavior (risk to self or others)..... Physical Interventions (disengagement and/or holding skills
used as a last resort)
4. Tension reduction (decrease in physical and emotional energy).....Therapeutic rapport (re-establish
communication)
Anxiety - Answer-Noticable increase or change in behavior such as rocking, fists, crying,sweating,
clenched jaw etc)
Staff approach to Anxiety - Answer-Support - Show empathy be non-judgemental
Defensive - Answer-Beginning stages of loss of rationality
Staff role to Defensive - Answer-Directive - decelerate an escalating behavior
Risk Behavior - Answer-behaviors that present a risk to self or others
, staff role to Risk Behavior - Answer-Physical Intervention - disengagement and/or holding skills to
manage risk behavior Only use as a last resort.
Tension Reduction - Answer-A decrease in physical and emotional energy that occurs after a person has
acted out. Regaining a rational state.
Staff role in Tension Reduction - Answer-Therapeutic Rapport - re-establish communications with
individual who is experiencing tension reduction.
Proxemics - Answer-Personal Space - Area surrounding the body that is considered an extension of self.
usually 1.5 - 3 feet. Factors include gender, size, relationship, past history, etc
Kinesics - Answer-Body Language such as facial expressions, gesture, movements, etc.
Haptics - Answer-Communicating through touch
Supportive Stance - Answer--Communicates respect
-nonthreatening
-maintains safety
3 - P's - Answer-Position-where we are in relation to others
Posture - how we hold and move our body
Proximity - distance between individuals
Paraverbal communication - Answer-The vocal part of speech excluding the actual words
-tone - inflections and emotions
-volume - loudness and softness
