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CPI Unit 4 Exam Questions and Answers

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CPI Unit 4 Exam Questions and Answers

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CPI Unit 4




Verbal Escalation Continuum - Answer-1. Questioning

2. Refusal

3. Release

4. Intimidation

5. Tension Reduction



Questioning - Answer-Information seeking: seeking a rational response

Challenging: being invasive and questioning authority



Interventions for questioning - Answer-1. Provide a rational response

2. Redirect, ignore the challenge, not the person



Refusal - Answer-Noncompliance, slight loss of rationalization



Interventions for refusal - Answer-Set limits, offering choices, and consequences



Release - Answer-Emotional outburst, blowing off steam, any behavior with high energy output

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