CPI Training
What are the core values of CPI - Answer-Care, Welfare, Safety, and Security for all involved.
Core value of CPI- CARE - Answer-demonstrate respect, maintain dignity, and being nonjudgmental and
empathetic.
Core value of CPI- WELFARE - Answer-provide emotional and physical support and always consider the
client's best interest.
Core value of CPI- SAFETY - Answer-protect human rights and reduce and manage risks.
Core value of CPI- SECURITY - Answer-maintain a safe, effective, and therapeutic relationship that relies
on collaboration.
Aggression - Answer-the outward expression of anger. Yelling, grunting, verbalizing....
Violence - Answer-the physical expression of anger. throwing desks at people. Punching....
Key Learning Objective of CPI - Answer-Identify behaviors that indicate an escalation toward aggression
and violent behaviors. Take measures to AVOID escalation and to decelerate the crisis situation.
,Crisis Development Model - Answer-Behavior levels and the staff attitudes/approaches in response.
The ANXIETY behavior level - Answer-individual demonstrates changes in behavior. wringing hands,
sweating, rocking, talking rapidly.
The DEFENSIVE behavior level - Answer-individual is starting to lose rationality. Responses are
disproportionate. sewaring, posturing, throwing items off table.
The RISK behavior level - Answer-individual is demonstrating behaviors that put himself or others at
risk. May become physically violent or throw things at others.
The TENSION REDUCTION behavior level - Answer-individual demonstrates a decrease in emotional and
physical energy. Increase in RATIONALITY. RELAXED
Staff Attitude/Approach to ANXIETY - Answer-Supportive
Supportive approach in response to an individual's anxiety - Answer-Offer support, empathy, and tools
you may know that will help them to become calm. Ask and listen to what the person has to say.
Staff Attitude/Approach to Defensive Behaviors - Answer-Directive
Directive approach in response to an individual's defensive behaviors - Answer-DECELERATE an
escalating Behavior. Offer choices. set limits, give opportunities, remain calm. Use visuals, reduce
conversation, and utilize first/then strategies. MANAGE the environment to REDUCE risk.
Staff Attitude/Approach to Risk Behaviors - Answer-Physical Intervention
The PHYSICAL INTERVENTION approach to risk behaviors - Answer-Disengagement and or holding
strategies to manage a risk behavior. Continuously assess the behaviors and risks. Use least restrictive
, responses. Response must be proportionate and reasonable. EX. barriers, removing others from the
classroom....
Staff Attitude/Approach to TENSION REDUCTION - Answer-Therapeutic Rapport
THe approach of THERAPEUTIC RAPPORT in response to an individual's tension reduction. - Answer-re-
establish communication. Express you still care about the individual. Debrief after the crisis with the
individual and the staff separately. Provide coping skills
Nonverbal communication that can help prevent escalation or promote de-escalation of crisis situations.
the "ics words" - Answer-proxemics, kinesics, and haptics
nonverbal communication- proxemics - Answer-personal space one allows is a form of non-verbal
communication to help deescalate crisis situations.
nonverbal communication- kinesics - Answer-a person's body movements such as posture, eye contact,
hand movements, eyebrow movements can help to deescalate or decelerate crisis situations.
nonverbal communication-haptics - Answer-communication through touch or refraining from touch can
help to decelerate a crisis situation.
Supportive Stance- Nonverbal Communication - Answer-the staff member is a legs length away and
turned with legs at a wide stance.
Reasons for SUPPORTIVE STANCE - Answer-1- Communicates respect, 2- non-threatening, 3- maintain
safety
Supportive stance includes what three Ps - Answer-Position, proximity, and posture
What are the core values of CPI - Answer-Care, Welfare, Safety, and Security for all involved.
Core value of CPI- CARE - Answer-demonstrate respect, maintain dignity, and being nonjudgmental and
empathetic.
Core value of CPI- WELFARE - Answer-provide emotional and physical support and always consider the
client's best interest.
Core value of CPI- SAFETY - Answer-protect human rights and reduce and manage risks.
Core value of CPI- SECURITY - Answer-maintain a safe, effective, and therapeutic relationship that relies
on collaboration.
Aggression - Answer-the outward expression of anger. Yelling, grunting, verbalizing....
Violence - Answer-the physical expression of anger. throwing desks at people. Punching....
Key Learning Objective of CPI - Answer-Identify behaviors that indicate an escalation toward aggression
and violent behaviors. Take measures to AVOID escalation and to decelerate the crisis situation.
,Crisis Development Model - Answer-Behavior levels and the staff attitudes/approaches in response.
The ANXIETY behavior level - Answer-individual demonstrates changes in behavior. wringing hands,
sweating, rocking, talking rapidly.
The DEFENSIVE behavior level - Answer-individual is starting to lose rationality. Responses are
disproportionate. sewaring, posturing, throwing items off table.
The RISK behavior level - Answer-individual is demonstrating behaviors that put himself or others at
risk. May become physically violent or throw things at others.
The TENSION REDUCTION behavior level - Answer-individual demonstrates a decrease in emotional and
physical energy. Increase in RATIONALITY. RELAXED
Staff Attitude/Approach to ANXIETY - Answer-Supportive
Supportive approach in response to an individual's anxiety - Answer-Offer support, empathy, and tools
you may know that will help them to become calm. Ask and listen to what the person has to say.
Staff Attitude/Approach to Defensive Behaviors - Answer-Directive
Directive approach in response to an individual's defensive behaviors - Answer-DECELERATE an
escalating Behavior. Offer choices. set limits, give opportunities, remain calm. Use visuals, reduce
conversation, and utilize first/then strategies. MANAGE the environment to REDUCE risk.
Staff Attitude/Approach to Risk Behaviors - Answer-Physical Intervention
The PHYSICAL INTERVENTION approach to risk behaviors - Answer-Disengagement and or holding
strategies to manage a risk behavior. Continuously assess the behaviors and risks. Use least restrictive
, responses. Response must be proportionate and reasonable. EX. barriers, removing others from the
classroom....
Staff Attitude/Approach to TENSION REDUCTION - Answer-Therapeutic Rapport
THe approach of THERAPEUTIC RAPPORT in response to an individual's tension reduction. - Answer-re-
establish communication. Express you still care about the individual. Debrief after the crisis with the
individual and the staff separately. Provide coping skills
Nonverbal communication that can help prevent escalation or promote de-escalation of crisis situations.
the "ics words" - Answer-proxemics, kinesics, and haptics
nonverbal communication- proxemics - Answer-personal space one allows is a form of non-verbal
communication to help deescalate crisis situations.
nonverbal communication- kinesics - Answer-a person's body movements such as posture, eye contact,
hand movements, eyebrow movements can help to deescalate or decelerate crisis situations.
nonverbal communication-haptics - Answer-communication through touch or refraining from touch can
help to decelerate a crisis situation.
Supportive Stance- Nonverbal Communication - Answer-the staff member is a legs length away and
turned with legs at a wide stance.
Reasons for SUPPORTIVE STANCE - Answer-1- Communicates respect, 2- non-threatening, 3- maintain
safety
Supportive stance includes what three Ps - Answer-Position, proximity, and posture
