CPI Exam
Crisis Development Model - Answer-Individual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - Answer-A noticeable increase or change in behavior
Supportive - Answer-An empathic, non-judgmental approach attempting to alleviate. (Listening, take a
break)
Defensive - Answer-Beginning stage of loss of rational. (Belligerent, Challenging)
Directive - Answer-Staff takes control of the potential escalation. (Timer, Walk)
Acting-Out Person - Answer-Total loss of control.
Crisis Development Model - Answer-Individual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - Answer-A noticeable increase or change in behavior
Supportive - Answer-An empathic, non-judgmental approach attempting to alleviate. (Listening, take a
break)
Defensive - Answer-Beginning stage of loss of rational. (Belligerent, Challenging)
Directive - Answer-Staff takes control of the potential escalation. (Timer, Walk)
Acting-Out Person - Answer-Total loss of control.
