HCAD Exam 2
Organizational Behavior - Answer-MACRO approach- applied behavioral science - study of individual
and group dynamics within an organizational setting
Three Goals of Organizational Behavior - Answer-explain WHY people behave the way they do, PREDICT
how they will behave based on internal and external factors, and provides MANAGERS with tools so that
goals are met
vertical integration - Answer-single entity owns a continuum of care services to meet the patients full
range of heat care needs.
accountable care organization - Answer-groups of hospitals provide coordinated care to predetermined
patient populations
horizontal integration - Answer-mergers, acquisitions, and consolidations in one segment of the health
care industry.
virtual integration - Answer-coordination of health care services through patient-management
agreements, provider incentives, and information systems.
, beginnings of OB - Answer-HR/behavioral management movement in the 1920s
Taylorism - Answer-the traditional management approach from the 1700s : efficiency is achieved by
creating jobs that economize time, human energy, and other productive resources
Hawthorne Studies - Answer-landmark studies that mark the beginning of the HR/behavioral
management movement
experimenters of the Hawthorne Studies - Answer-Elton Mayo, Frederick Roethlisberger
The Hawthorn Effect - Answer-the bias that occurs when people know that they are being studied
illumination experiments in the Hawthorne Studies - Answer-determined productivity increased by both
the control group and the experimental group (lighting alternated)- attention received by the group was
really responsible
assembly group experiments in the Hawthorne Studies - Answer-first excellent work conditions are put
in place, then restored back to normal; found productivity remained high due to group being allowed to
develop socially with a common purpose
bank-wiring observation room experiment in the Hawthorne Studies - Answer-wage incentives did not
work; no cause-and-effect relationship between working conditions and productivity and that any
change in productivity is from group dynamics
Hawthorne Studies interviews - Answer-workers were social beings and attitudes change when values,
hopes, fears come in to play at the work place and that satisfaction from socializing can cause change in
their attitude about work
Douglas McGregor - Answer-1960; Theory X and Theory Y by which managers view their employees
Organizational Behavior - Answer-MACRO approach- applied behavioral science - study of individual
and group dynamics within an organizational setting
Three Goals of Organizational Behavior - Answer-explain WHY people behave the way they do, PREDICT
how they will behave based on internal and external factors, and provides MANAGERS with tools so that
goals are met
vertical integration - Answer-single entity owns a continuum of care services to meet the patients full
range of heat care needs.
accountable care organization - Answer-groups of hospitals provide coordinated care to predetermined
patient populations
horizontal integration - Answer-mergers, acquisitions, and consolidations in one segment of the health
care industry.
virtual integration - Answer-coordination of health care services through patient-management
agreements, provider incentives, and information systems.
, beginnings of OB - Answer-HR/behavioral management movement in the 1920s
Taylorism - Answer-the traditional management approach from the 1700s : efficiency is achieved by
creating jobs that economize time, human energy, and other productive resources
Hawthorne Studies - Answer-landmark studies that mark the beginning of the HR/behavioral
management movement
experimenters of the Hawthorne Studies - Answer-Elton Mayo, Frederick Roethlisberger
The Hawthorn Effect - Answer-the bias that occurs when people know that they are being studied
illumination experiments in the Hawthorne Studies - Answer-determined productivity increased by both
the control group and the experimental group (lighting alternated)- attention received by the group was
really responsible
assembly group experiments in the Hawthorne Studies - Answer-first excellent work conditions are put
in place, then restored back to normal; found productivity remained high due to group being allowed to
develop socially with a common purpose
bank-wiring observation room experiment in the Hawthorne Studies - Answer-wage incentives did not
work; no cause-and-effect relationship between working conditions and productivity and that any
change in productivity is from group dynamics
Hawthorne Studies interviews - Answer-workers were social beings and attitudes change when values,
hopes, fears come in to play at the work place and that satisfaction from socializing can cause change in
their attitude about work
Douglas McGregor - Answer-1960; Theory X and Theory Y by which managers view their employees
