HCAD 710 EXAM 2 Questions and Answers

HCAD 710 EXAM 2




Situation

Task

Action

Result - Answer-STAR



1) employment/recruitment

2) compensation & benefits admin

3) employee relations (employee problems)

4) labor relations (unions) - Answer-typical HR functions



1) employee health/safety

2) training/development

3) security

4) child care

5) aware/recognition

6) EEO/AA - Answer-frequent HR functions

, Equal Employment Opportunity - Answer-EEO



Affirmative Action - Answer-AA



1) risk management

2) executive compensation admin

3) org development (succession planning)

4) EAP

5) outplacement

6) payroll - Answer-infrequent HR functions



Employee Assistance Program - Answer-EAP



Employee Assistance Program (EAP) - Answer-assist employees in addressing particular personal
problems that can affect their work performance; referral program; helps control absenteeism,
tardiness; commonly address alcohol/drug abuse, family/marital difficulties, legal/financial problems,
compulsive gambling; initial office HR or employee health but outside entity that works on retainer to
keep confidentiality



outsourcing - Answer-practice of having services once performed by employees supplied by outside
parties; brought on by reengineering



1) outplacement services

2) Employment Assistance Program (EAP)

3) pension plan admin

4) workers comp