Career Readiness Test Guide Questions
and Answers
Conflict properly handled can have positive results - Answer-True
Conflict is destructive when it undermines morale - Answer-True
Simple conflict is the most difficult type of conflict to resolve - Answer-False
Ego involves feelings of self-worth - Answer-True
The values and beliefs of others can be changed quickly - Answer-False
Ignored conflict can be a negative force - Answer-True
There is a difference between preventing and avoiding a conflict - Answer-True
The first phase of conflict is taking sides - Answer-False
Accommodation is considered a goodwill gesture when attempting to find a solution to a
problem - Answer-True
Postponing the settlement of a conflict is never a good idea - Answer-False
Confronting the issue cannot result in a win-win situation - Answer-False
Defining the conflict is the second step in the six-step problem-solving technique -
Answer-False
The six-step method of solving conflicts works for personal and workplace situations -
Answer-True
The last step in the six-step problem solving method is selecting the best solution -
Answer-False
The key to managing confrontation is to redirect the emotional energy generated by the
conflict toward a constructive solution - Answer-True
Ego conflict is - Answer-damaging to relationships
The problem-solving technique is often referred to as - Answer-the scientific method
As you attempt to state a conflict in specific terms, take care to - Answer-be objective
and Answers
Conflict properly handled can have positive results - Answer-True
Conflict is destructive when it undermines morale - Answer-True
Simple conflict is the most difficult type of conflict to resolve - Answer-False
Ego involves feelings of self-worth - Answer-True
The values and beliefs of others can be changed quickly - Answer-False
Ignored conflict can be a negative force - Answer-True
There is a difference between preventing and avoiding a conflict - Answer-True
The first phase of conflict is taking sides - Answer-False
Accommodation is considered a goodwill gesture when attempting to find a solution to a
problem - Answer-True
Postponing the settlement of a conflict is never a good idea - Answer-False
Confronting the issue cannot result in a win-win situation - Answer-False
Defining the conflict is the second step in the six-step problem-solving technique -
Answer-False
The six-step method of solving conflicts works for personal and workplace situations -
Answer-True
The last step in the six-step problem solving method is selecting the best solution -
Answer-False
The key to managing confrontation is to redirect the emotional energy generated by the
conflict toward a constructive solution - Answer-True
Ego conflict is - Answer-damaging to relationships
The problem-solving technique is often referred to as - Answer-the scientific method
As you attempt to state a conflict in specific terms, take care to - Answer-be objective
