Test Bank : Communication in Nursing, 10th Edition, 10th Edition (Julia Balzer Riley 2024/25)latest edition graded A+

TEST BANK
gi




Communication in Nursing 10th Edition
gi gi gi gi



Julia Balzer Riley
gi gi

, Table of Contents gi gi



Chapter 1: Responsible, Assertive, Caring Communication in Nursing Chap
gi gi gi gi gi gi gi gi



ter 2: The Client-
gi gi gi



Nurse Relationship: A Helping Relationship Chapter 3: Solving Problems
gi gi gi gi gi gi gi gi



gi Together
Chapter 4: Understanding Each Other: Communication and Culture
gi gi gi gi gi gi gi gi



Chapter 5: Demonstrating Warmth gi gi gi



Chapter 6: Showing Respect Ch gi gi gi gi



apter 7: Being Genuine Chaptergi gi gi gi gi



8: Being Empathetic Chapter 9:
gi gi gi gi gi



Using Self- gi



Disclosure Chapter 10: Being sp gi gi gi gi



ecific Chapter 11: Asking Questi
gi gi gi gi



ons Chapter 12: Expressing Opini
gi gi gi gi



ons Chapter 13: Using Humor
gi gi gi gi



Chapter 14: Embracing the Spiritual Journey of Health Caring, Meaning Making Chapte
gi gi gi gi gi gi gi gi gi gi gi



r 15: Requesting Support
gi gi gi



Chapter 16: Overcoming Evaluation Anxiety C gi gi gi gi gi



hapter 17: Working with Feedback Chapte gi gi gi gi gi



r 18: Using Relaxation technique
gi gi gi gi



Chapter 19: Incorporating Imagery in Professional Practice and Self-
gi gi gi gi gi gi gi gi



Care Chapter 20 Incorporating Positive Self-Talk
gi gi gi gi gi



Chapter 21: Learning to Work Together in Groups
gi gi gi gi gi gi gi



Chapter 22: The Changing World of Electronic Communication
gi gi gi gi gi gi gi gi



Chapter 23: Learning Confrontation skills gi gi gi gi



Chapter 24: Refusing Unreasonable Requests gi gi gi gi



Chapter 25: Communicating Assertively and Responsibly with Distressed Clients and Colleagues
gi gi gi gi gi gi gi gi gi gi gi



Chapter 26: Communicating Assertively and Responsibly with Aggressive Clients and Colleagues
gi gi gi gi gi gi gi gi gi gi



Chapter 27: Communicating Assertively and Responsibly with Unpopular Clients
gi gi gi gi gi gi gi gi gi



Chapter 29: Communicating at the End-of- gi gi gi gi gi



Life Chapter 30: Continuing the Commitment
gi gi gi gi gi

,Balzer Riley: Communication in Nursing, 10th Edition
gi gi gi gi gi
gi




Chapter 1: Responsible, Assertive, Caring Communication in Nursing
gi gi gi gi gi gi gi




Test Bank Multipl gi gi




e Choice
gi




1. Which statement describes the affective aspect of learning effect
g i g i g i g i g i g i g i g i


ive communication strategies?
gi gi




a. ―The nurse should use clear, direct statements using objective words.‖
gi gi gi gi gi gi gi gi gi


b. ―The nurse uses body language that is congruent with the verbal message.‖
gi gi gi gi gi gi gi gi gi gi gi


c. ―The nurse believes that positive communication strategies build confidence.‖
gi gi gi gi gi gi gi gi


d. ―The nurse practices assertive and responsible communication strategies.‖
gi gi gi gi gi gi gi




ANS:C
Learning involves three domains: the cognitive aspects (understanding and meaning), aff
gi gi gi gi gi gi gi gi gi gi


ective aspects (feelings, values, and attitudes), and psychomotor aspects (physical capabil
gi gi gi gi gi gi gi gi gi gi


ity).Learning basic communication skills involves the cognitive domain; building confide
gi gi gi gi gi gi gi gi gi


nce through a belief in the value and impact of positive communication is the affective do
gi gi gi gi gi gi gi gi gi gi gi gi gi gi gi


main; and putting skills into action is the psychomotor domain.DIF: Comprehension REF
gi gi gi gi gi gi gi gi gi gi gi


: p. 13 TOP: Integrated Process: Communication and Documentation MSC: Psychosoci
gi gi gi gi gi gi gi g i gi gi


al Integrity
gi




2. The nurse manager asks the staff nurse to work an extra shift. Which response by
gi gi gi gi gi gi gi gi gi gi gi gi gi gi g


i the staff nurse is assertive and based on rational beliefs?
gi gi gi gi gi gi gi gi gi




a. ―I don’t want you upset, so I will work extra.‖
gi gi gi gi gi gi gi gi gi


b. ―Why do I always have to cover extra shifts?‖
gi gi gi gi gi gi gi gi


c. ―I am not able to work an extra shift.‖
gi gi gi gi gi gi gi gi


d. ―If you can’t find anyone else, I will do it.‖
gi gi gi gi gi gi gi gi gi




ANS:C
The staff nurse may turn down even a reasonable request; an assertive response avoids irr
gi gi gi gi gi gi gi gi gi gi gi gi gi gi


ational beliefs. Irrational beliefs occur as a result of being anxious about assertiveness or
gi gi gi gi gi gi gi gi gi gi gi gi gi gi


focusing on possible negative outcomes.DIF: Analysis REF: p. 8 TOP: Integrated Proces
gi gi gi gi gi gi gi gi gi gi gi


s: Communication and Documentation MSC: Safe and Effective Care Environment: Man
gi gi gi gi gi gi gi gi gi gi


agement of Care gi gi

, 3. A nurse manager offers a staff nurse a choice between working 8- or 12-
gi gi gi gi gi gi gi gi gi gi gi gi gi


hour shifts. Which statement, if made by the staff nurse, is nonassertive and may resul
gi gi gi gi gi gi gi gi gi gi gi gi gi gi


t in a frustrated response from the nurse manager?
gi gi gi gi gi gi gi gi




a. ―I want to decide the shifts for all of the other staff nurses.‖
gi gi gi gi gi gi gi gi gi gi gi gi


b. ―Do whatever you want. It doesn’t really matter to me.‖
gi gi gi gi gi gi gi gi gi


c. ―Thank you for offering me a choice. I prefer 12-hour shifts.‖
gi gi gi gi gi gi gi gi gi gi


d. ―You will never be able to give me what I really want to work.‖
gi gi gi gi gi gi gi gi gi gi gi gi gi




ANS:B
A statement that allows others to make decisions for a person is an example of a nonasser
gi gi gi gi gi gi gi gi gi gi gi gi gi gi gi gi


tive style of communication; the response of others to a nonassertive statement may inclu
gi gi gi gi gi gi gi gi gi gi gi gi gi


de disrespect, guilt, anger, or frustration. Statements that make choices for others or that
gi gi gi gi gi gi gi gi gi gi gi gi gi gi


are accusations are examples of aggressive styles of communication; the response of othe
gi gi gi gi gi gi gi gi gi gi gi gi


rs to an aggressive statement may include hurt, defensiveness, or humiliation. A statemen
gi gi gi gi gi gi gi gi gi gi gi gi


t that allows making one’s own decisions is an example of assertive style of communicati
gi gi gi gi gi gi gi gi gi gi gi gi gi gi


on; the response of others to an assertive statement may include mutual respect.DIF: Anal
gi gi gi gi gi gi gi gi gi gi gi gi gi


ysis REF: p. 7 TOP: Integrated Process: Communication and Documentation MSC: Safe a
gi gi gi gi gi gi gi gi gi gi gi gi


nd Effective Care Environment: Management of Care
gi gi gi gi gi gi




4. The nurse is providing care to a patient who was admitted with heart failure. The
gi gi gi gi gi gi gi gi gi gi gi gi gi gi gi


patient has not been following the prescribed diet or taking the prescribed medication
gi gi gi gi gi gi gi gi gi gi gi gi


s. Which type of communication approach is most important for the nurse to use with
gi gi gi gi gi gi gi gi gi gi gi gi gi gi g


this patient to facilitate a change in self-care behavior?
i gi gi gi gi gi gi gi gi




a. Authoritative, honest, and outright communication gi gi gi gi


b. Assertive, responsible, and caring communication gi gi gi gi


c. Aggressive, sympathetic, and realistic communication gi gi gi gi


d. Positive, expert, and focused communication gi gi gi gi




ANS:B
Communication must be technically responsible, assertive, and caring to facilitate a chan
gi gi gi gi gi gi gi gi gi gi gi


ge in behavior.DIF: Knowledge/Comprehension REF: p. 13 TOP: Integrated Process: C
gi gi gi gi gi gi gi gi g i gi


ommunication and Documentation MSC: Psychosocial Integrity gi gi gi gi gi




5. Which are examples of a nurse who is communicating responsibly? (Select
gi gi g i g i gi gi gi gi g i gi


g i all that apply)
gi gi




a. The nurse uses profanity to respond to a client who is intoxicated and verball
gi gi gi gi gi gi gi gi gi gi gi gi gi


y abusive. gi


b. The nurse helps a client talk to family members about discontinuing
gi gi gi gi gi gi gi gi gi gi gi


chemotherapy.