AUTOMOTIVE TECHNOLOGY: A
SYSTEMS APPROACH CHAPTER 2
Commission - ANS-technicians receive a minimum hourly wage plus a percentage of
what the shop receives from the customers for performing various services
Critical thinking - ANS-the art of being able to judge or evaluate something without bias
or prejudice
Diagnosis - ANS-a way of looking at systems that are not functioning properly and
finding out why
Employment plan - ANS-an honest appraisal of yourself and your career hopes
Flat rate - ANS-a pay system in which a technician is paid for the amount of work he or
she does
Flow charts - ANS-guide you through a step-by-step process
Gross pay - ANS-the total amount of what you earn
Labor guide - ANS-a manual that lists flat-rate times
Net pay - ANS-"take home" pay
Nonverbal communication - ANS-the things you do while communicating
Reference - ANS-someone who will be glad to tell a potential employer about you
Resume - ANS-personal marketing tool that shows your qualifications for a job
Soft skills - ANS-person skills
SYSTEMS APPROACH CHAPTER 2
Commission - ANS-technicians receive a minimum hourly wage plus a percentage of
what the shop receives from the customers for performing various services
Critical thinking - ANS-the art of being able to judge or evaluate something without bias
or prejudice
Diagnosis - ANS-a way of looking at systems that are not functioning properly and
finding out why
Employment plan - ANS-an honest appraisal of yourself and your career hopes
Flat rate - ANS-a pay system in which a technician is paid for the amount of work he or
she does
Flow charts - ANS-guide you through a step-by-step process
Gross pay - ANS-the total amount of what you earn
Labor guide - ANS-a manual that lists flat-rate times
Net pay - ANS-"take home" pay
Nonverbal communication - ANS-the things you do while communicating
Reference - ANS-someone who will be glad to tell a potential employer about you
Resume - ANS-personal marketing tool that shows your qualifications for a job
Soft skills - ANS-person skills
