Industrial-Organizational Psychology
Exam 2
Organizational Excellence - Answer-The creation of an enabling context that deploys the strengths,
talents, and potential in people.
Organization Levels - Answer-1. Organizational Dysfunction
2. Organizational Normalcy Mediocrity (most companies focuses on)
3. Organizational Excellence
Domain of organizational excellence - Answer-Environment, Person, and the in between (The enabling
context that deploys the strength, talents, and potential people)
Traditional Approaches to Employee Development (2 wrong assumptions) - Answer-1. Each person can
learn to be competent in almost anything
2. Each person's greatest room for growth is in his or her areas of greatest weakness
2 Assumptions of A Strengths-Based view of Development - Answer-Each person's greatest room for
growth is in the areas of her unique strengths or special talents.
Improving areas of weakness will get you to average not excellent. Instead, building on your special
talents, begets excellence.
,Percentage of people that are doing best (Gallup Organization) - Answer-Less turn over, more
satisfaction scores, more productive business units-only 20% said they did what they did
Strategies for cultivating strengths - Answer-manage around weakness but DEVELOP STRENGHS
Focus on WHAT IS RIGHT
Ask GOOD QUESTIONS
Construct "BEST SELF PORTRAIT"
Manage around weakness but develop strengths
Focus on What is Right
Ask Good Questions
Construct "Best Self Portrait"
Positive Enabling Work Place - Answer-More productive employees
Higher customer satisfaction
Decreased absenteeism and accidents
Increased motivation and energy for work
Improved commitment to company
Work Environment Levels - Answer--Positive Enabling Work place
-Rational Workplace
-Toxic Workplace
Ways to create an enabling work place - Answer--Declare GOH as a goal
-Hire with an attitude
-Audit your human capital bank account
, Praise to raise performance
Job Satisfaction - Answer-Positive and negative feelings and attitudes about a job
The Global Approach - Answer-Views the job as an overall construct
Facet Approach - Answer-Made up of individual elements, or facets.
Organizational commitment - Answer-Consist of a worker's attitude and feelings about an entire
organization
Affective Commitment - Answer-Emotional Attachment to an organization
Continuance Commitment - Answer-Stay with company due to cost of leaving
Normative Commitment - Answer-Sense of duty/obligation to stay with the company
Increasing Job Satisfaction/Organization Commitment - Answer-Changes in Job Structure
Changes in Pay Structure
Flexible Work Schedules
Benefit Programs
Change in job structure - Answer-Job Rotation
Job Enlargement
Job Enrichment
Exam 2
Organizational Excellence - Answer-The creation of an enabling context that deploys the strengths,
talents, and potential in people.
Organization Levels - Answer-1. Organizational Dysfunction
2. Organizational Normalcy Mediocrity (most companies focuses on)
3. Organizational Excellence
Domain of organizational excellence - Answer-Environment, Person, and the in between (The enabling
context that deploys the strength, talents, and potential people)
Traditional Approaches to Employee Development (2 wrong assumptions) - Answer-1. Each person can
learn to be competent in almost anything
2. Each person's greatest room for growth is in his or her areas of greatest weakness
2 Assumptions of A Strengths-Based view of Development - Answer-Each person's greatest room for
growth is in the areas of her unique strengths or special talents.
Improving areas of weakness will get you to average not excellent. Instead, building on your special
talents, begets excellence.
,Percentage of people that are doing best (Gallup Organization) - Answer-Less turn over, more
satisfaction scores, more productive business units-only 20% said they did what they did
Strategies for cultivating strengths - Answer-manage around weakness but DEVELOP STRENGHS
Focus on WHAT IS RIGHT
Ask GOOD QUESTIONS
Construct "BEST SELF PORTRAIT"
Manage around weakness but develop strengths
Focus on What is Right
Ask Good Questions
Construct "Best Self Portrait"
Positive Enabling Work Place - Answer-More productive employees
Higher customer satisfaction
Decreased absenteeism and accidents
Increased motivation and energy for work
Improved commitment to company
Work Environment Levels - Answer--Positive Enabling Work place
-Rational Workplace
-Toxic Workplace
Ways to create an enabling work place - Answer--Declare GOH as a goal
-Hire with an attitude
-Audit your human capital bank account
, Praise to raise performance
Job Satisfaction - Answer-Positive and negative feelings and attitudes about a job
The Global Approach - Answer-Views the job as an overall construct
Facet Approach - Answer-Made up of individual elements, or facets.
Organizational commitment - Answer-Consist of a worker's attitude and feelings about an entire
organization
Affective Commitment - Answer-Emotional Attachment to an organization
Continuance Commitment - Answer-Stay with company due to cost of leaving
Normative Commitment - Answer-Sense of duty/obligation to stay with the company
Increasing Job Satisfaction/Organization Commitment - Answer-Changes in Job Structure
Changes in Pay Structure
Flexible Work Schedules
Benefit Programs
Change in job structure - Answer-Job Rotation
Job Enlargement
Job Enrichment
