HSM 402 STUDY GUIDE WITH
COMPLETE SOLUTIONS
Safety can best be defined as which of the following? - ANSWER-Protecting patients
from harm
Recent estimates of patient harm place the number of patient deaths caused by human
error every year to be about - ANSWER-100,000
According to the chapter, safety science can best be defined as which of the following?
- ANSWER-All aspects of safety management systems that work to ensure care without
harm
According to the chapter, high reliability organizing can best be defined as which of the
following? - ANSWER-The body of knowledge that describes characteristics of high
reliability organizations
Which of the following is not one of the five characteristics of a high reliability
organization, per Weick and Sutcliffe? - ANSWER-Preoccupation with failure
Reluctance to simplify interpretations
Sensitivity to operations
Accepting limits on discretionary actions
Deference to expertise
Answer:
Accepting limits on discretionary actions
According to the chapter, the best approach for building a culture of safety and high
reliability is to - ANSWER-define target behaviors as leader tools and universal skills-
and practice those as habits
Which of the following is not part of a just culture? - ANSWER-Policy statement for just
culture and a safety-conscious work environment
Leaders protecting caregivers or providers who speak up
An algorithm to distinguish honest mistakes from at-risk behaviors
Zero tolerance for repeat events
Solving of system causes of error using human factors
Answer:
Zero tolerance for repeat events
, Conscious bias, or implicit bias, is "the bias in judgement and/or behavior that results
from subtle cognitive processes that often operate at a level below conscious
awareness and without intentional control." - ANSWER-false
What is the difference between health equality and health equity? - ANSWER-Health
equity means that everyone has a fair and just opportunity to be healthier, whereas
health equality is achieved by treating every individual the same way regardless of their
individual differences.
Health disparities in life expectancy, disease prevalence, and other health outcomes
cannot be significant in the same geographic region. - ANSWER-false
Learning systems require a healthy culture of problem reporting. Which of the following
should be done to increase problem reporting? - ANSWER-Improve just culture so
reporters are not punished.
Improve reporting technology to reduce time for data entry.
Improve learning systems so reporters see benefits of reporting.
Improve safety culture so leaders protect reporters.
Answer:
All of the above
Which is the following is not an application of human factors to improve safety, quality,
and reliability? - ANSWER-Heuristic evaluation of a bed alarm system
Usability testing of a glucometer
Weibull analysis of cardiac pacemaker failures
Usability testing of an infusion pump
Human factors integration for new cardiac cath lab
Answer:
Weibull analysis of cardiac pacemaker failures
Which of the following is a good strategy to sustain a culture of safety and high
reliability? - ANSWER-Put the culture to work to solve problems facing the organization.
Put the culture to work to prevent injury to caregivers and providers.
Put the culture to work to promote 100 percent appropriate care.
Put the culture to work for all of the patient experience-safety, quality, and service.
Answer:
All of the above
means that everyone has a fair and just opportunity to be healthier. - ANSWER-health
equity
COMPLETE SOLUTIONS
Safety can best be defined as which of the following? - ANSWER-Protecting patients
from harm
Recent estimates of patient harm place the number of patient deaths caused by human
error every year to be about - ANSWER-100,000
According to the chapter, safety science can best be defined as which of the following?
- ANSWER-All aspects of safety management systems that work to ensure care without
harm
According to the chapter, high reliability organizing can best be defined as which of the
following? - ANSWER-The body of knowledge that describes characteristics of high
reliability organizations
Which of the following is not one of the five characteristics of a high reliability
organization, per Weick and Sutcliffe? - ANSWER-Preoccupation with failure
Reluctance to simplify interpretations
Sensitivity to operations
Accepting limits on discretionary actions
Deference to expertise
Answer:
Accepting limits on discretionary actions
According to the chapter, the best approach for building a culture of safety and high
reliability is to - ANSWER-define target behaviors as leader tools and universal skills-
and practice those as habits
Which of the following is not part of a just culture? - ANSWER-Policy statement for just
culture and a safety-conscious work environment
Leaders protecting caregivers or providers who speak up
An algorithm to distinguish honest mistakes from at-risk behaviors
Zero tolerance for repeat events
Solving of system causes of error using human factors
Answer:
Zero tolerance for repeat events
, Conscious bias, or implicit bias, is "the bias in judgement and/or behavior that results
from subtle cognitive processes that often operate at a level below conscious
awareness and without intentional control." - ANSWER-false
What is the difference between health equality and health equity? - ANSWER-Health
equity means that everyone has a fair and just opportunity to be healthier, whereas
health equality is achieved by treating every individual the same way regardless of their
individual differences.
Health disparities in life expectancy, disease prevalence, and other health outcomes
cannot be significant in the same geographic region. - ANSWER-false
Learning systems require a healthy culture of problem reporting. Which of the following
should be done to increase problem reporting? - ANSWER-Improve just culture so
reporters are not punished.
Improve reporting technology to reduce time for data entry.
Improve learning systems so reporters see benefits of reporting.
Improve safety culture so leaders protect reporters.
Answer:
All of the above
Which is the following is not an application of human factors to improve safety, quality,
and reliability? - ANSWER-Heuristic evaluation of a bed alarm system
Usability testing of a glucometer
Weibull analysis of cardiac pacemaker failures
Usability testing of an infusion pump
Human factors integration for new cardiac cath lab
Answer:
Weibull analysis of cardiac pacemaker failures
Which of the following is a good strategy to sustain a culture of safety and high
reliability? - ANSWER-Put the culture to work to solve problems facing the organization.
Put the culture to work to prevent injury to caregivers and providers.
Put the culture to work to promote 100 percent appropriate care.
Put the culture to work for all of the patient experience-safety, quality, and service.
Answer:
All of the above
means that everyone has a fair and just opportunity to be healthier. - ANSWER-health
equity
