,
TEST BANK FOR TEXAS TEACHERS
Chapter,One
THE,TOTAL,QUALITY,APPROACH,TO,QUALITY,MANAGEMENT
TRUE/FALSE:,Place,T,or,F,in,the,space,provided,to,the,left,of,the,statement.
_____1.,,Quality,deals,not,only,products,and,services,but,also,includes,people,,processes,,and,,en
vironments.
_____2.,,Joseph,M.,Juran,is,best,known,for,the,Seven,Deadly,Diseases.
_____3.,,Today’s,consumers,define,quality,as,being,flawless,and,having,all,of,the,attributes,they,w
ant,in,just,the,way,they,want,them.
_____4.,,According,to,the,Three-
Legged,Stool,of,Total,Quality,,the,seat,of,the,stool,is,customer,focus.
_____5.,,Quality,management,has,o,future,in,the,21st,century.
,,,_____6.,,Peak,performance,is,essential,to,organizations,that,operate,in,a,globally,competitive,en
vironment.,
MULTIPLE,CHOICE:,Circle,the,letter,before,the,correct,answer,in,each,of,the,following,questions
.
1. The,total,quality,approach,has,which,of,the,following,characteristics?
A. Teamwork
B. Obsession,with,quantity
C. Confusion,and,poor,leadership
D. One,employee,in,charge
2. Customers,want,an,excellent,product,or,service,from,an,organization,that,also,provides:
A. The,Deming,Cycle
B. Quick,fixes
C. Reliable,delivery,and,after,purchase,support
D. Stamps
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, 3. Which,of,the,following,functions,is,part,of,the,Juran,Trilogy?
A. Pareto,Principle
B. Quality,planning
C. Unity,of,purpose
D. Six,Sigma,Program
4.
Crosby's,Quality,Vaccine,consists,of,three,ingredients.,,Which,of,the,following,is,not,one,of,the,thr
ee,ingredients?
A. Teamwork
B. Education
C. Determination
D. Implementation
5. Which,of,the,following,is,a,trend,that,will,shape,the,future,of,quality,management?
A. The,Deming,Cycle.
B. The,Juran,Trilogy.
C. Global,economy.
D. Increasing,global,competition.
6.
Which,of,the,following,certifications,is,for,managers,who,lead,and,champion,continualprocess,im
provement,initiatives?
A. Calibration,technician
B. Six,Sigma,Green,Belt
C. Manager,of,Quality/Organizational,Excellence
D. Quality,Process,Analyst
2
This study source was downloaded by 100000893052972 from CourseHero.com on 11-01-2024 12:08:41 GMT -05:00
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TEST BANK FOR TEXAS TEACHERS
Chapter,One
THE,TOTAL,QUALITY,APPROACH,TO,QUALITY,MANAGEMENT
TRUE/FALSE:,Place,T,or,F,in,the,space,provided,to,the,left,of,the,statement.
_____1.,,Quality,deals,not,only,products,and,services,but,also,includes,people,,processes,,and,,en
vironments.
_____2.,,Joseph,M.,Juran,is,best,known,for,the,Seven,Deadly,Diseases.
_____3.,,Today’s,consumers,define,quality,as,being,flawless,and,having,all,of,the,attributes,they,w
ant,in,just,the,way,they,want,them.
_____4.,,According,to,the,Three-
Legged,Stool,of,Total,Quality,,the,seat,of,the,stool,is,customer,focus.
_____5.,,Quality,management,has,o,future,in,the,21st,century.
,,,_____6.,,Peak,performance,is,essential,to,organizations,that,operate,in,a,globally,competitive,en
vironment.,
MULTIPLE,CHOICE:,Circle,the,letter,before,the,correct,answer,in,each,of,the,following,questions
.
1. The,total,quality,approach,has,which,of,the,following,characteristics?
A. Teamwork
B. Obsession,with,quantity
C. Confusion,and,poor,leadership
D. One,employee,in,charge
2. Customers,want,an,excellent,product,or,service,from,an,organization,that,also,provides:
A. The,Deming,Cycle
B. Quick,fixes
C. Reliable,delivery,and,after,purchase,support
D. Stamps
This study source was downloaded by 100000893052972 from CourseHero.com on 11-01-2024 12:08:41 GMT -05:00
https://www.coursehero.com/file/50924917/Quality-Management-for-Organizational-Excellence-7th-Edition-Goetsch-Test-Bankdocx/
, 3. Which,of,the,following,functions,is,part,of,the,Juran,Trilogy?
A. Pareto,Principle
B. Quality,planning
C. Unity,of,purpose
D. Six,Sigma,Program
4.
Crosby's,Quality,Vaccine,consists,of,three,ingredients.,,Which,of,the,following,is,not,one,of,the,thr
ee,ingredients?
A. Teamwork
B. Education
C. Determination
D. Implementation
5. Which,of,the,following,is,a,trend,that,will,shape,the,future,of,quality,management?
A. The,Deming,Cycle.
B. The,Juran,Trilogy.
C. Global,economy.
D. Increasing,global,competition.
6.
Which,of,the,following,certifications,is,for,managers,who,lead,and,champion,continualprocess,im
provement,initiatives?
A. Calibration,technician
B. Six,Sigma,Green,Belt
C. Manager,of,Quality/Organizational,Excellence
D. Quality,Process,Analyst
2
This study source was downloaded by 100000893052972 from CourseHero.com on 11-01-2024 12:08:41 GMT -05:00
https://www.coursehero.com/file/50924917/Quality-Management-for-Organizational-Excellence-7th-Edition-Goetsch-Test-Bankdocx/
